What common English expressions do you need to be a consultant in a hotel?

Good morning/afternoon/evening, sir/madam. Good morning/afternoon/evening, sir/madam.

2. Good night. Good night

Have a good time! Have a nice day!

I wish you a pleasant stay in our hotel. I wish you a pleasant stay in our hotel!

Sorry sorry

I'm sorry. I'm sorry.

Sorry to have kept you waiting. Sorry to have kept you waiting.

Just a moment, please. A moment, please.

I apologize for that.

10, can I help you? Can I help you?

1 1, that's very kind of you. You're welcome.

12, thank you. Thank you.

13, you're welcome. You're welcome.

14, I'm at your service. I'd love to.

15, turn left/right. Turn left/right.

16, this way, please. This way, please

17, on the second floor. It's on the second floor.

Happy birthday! Happy birthday!

Happy new year! Happy new year!

Merry Christmas! Merry Christmas!

May I come in? may I come in?

May I know your room number and name? May I know your room number and name? Service?Desk?

Basic sentence pattern

I. Reservation service

Good morning. This is a room reservation. Can I help you?

Good morning, room reservation. what can I do for you?

What kind of room would you like to reserve?

What kind of room do you want to book?

Single room or double room?

Single room or double room?

What day would you like to make a reservation?

What day would you like to make a reservation?

When are you arriving?

When are you arriving?

May I know your name?

Can you tell me your name?

How long will you stay?

How long are you going to stay?

I want to confirm your reservation.

I want to confirm your reservation.

I will check the availability of the room.

I'll check the room reservation.

You should pay a deposit of 1000 dollars in advance.

You should be prepared to pay a deposit of 1000 USD.

There is a discount of 10%.

10% discount. Second, the reception service

What kind of room do you want?

What kind of room do you want?

Have you made a reservation?

Do you have a reservation?

Single room or double room?

Single room or double room?

A double room is 368 yuan per night.

The room rate for a double room is 368 yuan per night.

Breakfast is included.

Including breakfast.

May I see your passport?

May I see your passport?

Can you fill out this form?

Would you please fill out this registration form?

Here is your room card and room key?

Here is your room card and room key.

Can you sign your name?

Would you please sign your name?

If you leave after 6 pm, you must pay all the expenses.

There is a full-day charge for checking out after 6 pm.

Please register separately.

Please register separately.

How would you like to pay, sir, cash or credit card?

Would you like to pay by cash or credit card, sir?

I feel very sorry. This is the busiest season and all kinds of rooms are fully booked.

I'm very sorry, there are many people this season, and all kinds of rooms are fully booked.

Do you know which unit is in charge of reception?

Do you know which unit is responsible for receiving you?

Can you keep your room key until you check out?

Please keep your key safe during your stay until you check out. Third, cashier service.

Here is your bill. The total is 2000 yuan.

Here is your bill. The total is ***2000 yuan.

How would you like to pay, sir, cash or credit card?

Would you like to pay by cash or credit card, sir?

Please check it and sign here.

Please check it and sign here.

I'll give you a receipt.

I'll give you a receipt.

May I check the details for you?

Can I check the details on the bill for you?

Do you have any expenses this morning?

Do you use the hotel service today?

We will have to charge you an extra fee of 10.

We will charge you an extra fee of $65,438.

Did you call from your room, sir?

Have you called from your room, sir?

I'm sorry, sir, but I don't think it's enough.

Sorry, sir, I don't think there is enough money.

Sorry, sir, there is a mistake in your bill. Please wait a moment, and I'll correct it.

Sorry, sir, your bill is wrong. Just a moment, please. I'll correct it right away.

Have your luggage come down, sir? Can you check out after your luggage is taken down?

Have you got your luggage down, sir? Can you check out after your luggage is taken down?

Sorry, your credit card has been stopped. According to the regulations of the bank, it must be cancelled.

Sorry, your credit card has been deactivated. According to bank regulations, it should be cancelled. Fourth, exchange foreign currency.

The exchange rate is on the sign over there.

Today's exchange rate is on the sign over there.

how much would you like to change？

how much would you like to change？

1 USD to 8. 10 yuan RMB?

1 USD to 8. 10 RMB. situational dialogue

First, check in.

1.

C: Good afternoon, sir. Welcome to our hotel. Can I help you?

G: yes. I reserved a room a week ago.

C: May I have your name, sir?

G: John Smith.

C: Just a moment, please, sir. When I checked our list. Yes, we have your reservation, Mr. Smith. City view single room with bath. You have paid 2000 yuan as a deposit. Right?

G: that's it.

C: Would you please fill out this registration card, sir?

G: of course. Here you are. I think I filled it all in correctly.

Let me see … name, address, nationality, forwarding address, passport number, signature and departure date. Oh, here you are, sir. You forgot to fill in the departure date. Can I fill it out for you? You will leave on …

G: October 24th.

C: May I see your passport? Thank you, sir. Everything is normal now. Here's your key. Mr Smith. Your room number is 1 107. It's on the 1 1 floor, and your room rate is 500 yuan RMB per night. This is your key card with all the information you booked, hotel services and hotel rules and regulations. Please make sure that you always carry it. When you sign your food and drink in restaurants and bars, you need to show it.

G: OK, I'll take care of it. Thank you.

I hope you will enjoy your stay with us. Good afternoon, madam. Can I help you?

G: Good afternoon. I'd like a single room.

C: Have you made a reservation?

G: No, I didn't.

C: How long do you want to stay?

G: three days.

C: Let me see what we have, madam. Oh, yes. I can provide you with a room on the eighth floor.

G: OK.

C: May I see your passport?

G: of course. Here you are.

C: Thank you. Ma' am Can you fill out this form?

G: yes. Here it is.

Thank you. Here is your key. It's room 808 on the eighth floor.

G: Thank you very much. Good night test

1. C: Good morning. Can I help you?

G: yes. I 'd like to settle my bill. May I have the bill? Please.

Certainly, sir. May I have your name and room number?

G: Dennis Blake, room 1 108.

C: All right. Here is your bill, Mr. Black. Total 1800 yuan.

G: This figure seems to be correct.

C: Mr. Black, how would you like to pay, cash or credit card?

G: cash. Here is the money.

Thank you, Mr. Black. Just a moment, please. I'll write you a receipt.

2. Good morning. Can I help you?

G: Yes, I'd like to check out now.

C: Your name and room number, please?

G: John Smith, room 1208.

C: May I have your room key, please?

G: of course. Here you are.

C: Just a moment, please, Mr. Smith. Here is your bill. Do you want to check it?

G: sorry. What's this 20 yuan for?

C: This is the charge for the drink you ordered in your room.

G: I see.

Mr. Smith, how would you like to pay?

G: I want to pay in cash.

C: That's 2 180 yuan.

G: here you are.

C: Here is your change and receipt, Mr. Smith. I'll send a bellboy up to get your luggage.

G: thank you.

You're welcome. Goodbye.

Third, reservation.

1. C: Good morning. This is a room reservation. Can I help you?

G: Yes, I'd like to reserve a room.

Ok, what day?

G: 10 65438 +0.

C: How many nights?

G: two nights.

C: Single room or double room?

G: A double room.

C: May I have your name, please?

G: Mr john cooke.

C: What's your phone number, please?

G: 02 1-8 1006382

C: When do you expect to arrive, sir?

G: About 6 pm.

Yes, Mr. Jones Cook, a double room for 10 1 2.

G: that's right Good-bye.

Goodbye, we look forward to your visit. C: Good morning. Room reservation. Can I help you?

G: I want to make a reservation.

C: when?

G: September 9th.

C: How long will it take?

G: About a week.

C: Could you hold the line, please? I will check ...

Thank you for waiting, sir. I'm afraid our hotel is fully booked for those days.

G: that's all right.

C: We are very sorry, sir. We hope you can understand.

Libin province

Basic sentence pattern

May I help you with your luggage?

May I help you with your luggage?

Just a moment, please. I'll take a baggage cart.

Just a moment, please. I'll get a baggage car.

Don't worry, sir. Your luggage will be sent up right away.

Don't worry, sir. Your luggage will be sent up soon.

When you check out, please call No.32, and we will help you with your luggage right away.

If you want to check out, please call 32, and we will help you with your luggage right away.

How many pieces of luggage do you have?

How many pieces of luggage do you have?

Two suitcases and a bag. Is that so?

Two boxes and a bag, right?

I'll show you to the front desk. This way, please.

Let me take you to the front desk. This way, please

Do you have anything valuable or fragile in your bag?

Do you have anything valuable or fragile in your bag?

May I have your room key?

May I have your room key?

Most taxi drivers can't speak English. It will be helpful if you write down your destination in Chinese.

Most taxi drivers can't speak English. Writing down your destination in Chinese will be of great help to you.

Please show this hotel card to the taxi driver when you return to the hotel.

Please show your hotel card to the taxi driver when you want to go back to the hotel.

According to the regulations, we don't accept food, inflammables, valuables and fragile items.

According to the regulations, food, inflammables, valuables and fragile articles cannot be stored.

Is this the correct amount of luggage?

Is the amount of your luggage correct?