Traditional Culture Encyclopedia - Hotel accommodation - What are the Dongsheng banquet hotels?
What are the Dongsheng banquet hotels?
Hotels (also known as hotels, hotels, inns, guest houses, business trips, inns, hotels in China, and hotels in Malaysia and Singapore) are basically defined as business organizations that provide safe and comfortable spaces for users to have a short rest or sleep.
Generally speaking, it is a place for guests to stay and eat. Specifically, a hotel is an organization that provides services to its guests through the sale of rooms, restaurants and comprehensive service facilities, taking its buildings as evidence, so as to obtain economic benefits.
The hotel mainly provides accommodation services, living services and facilities (bedtime services), catering, games, entertainment, shopping, business centers, banquets and conferences for tourists.
The products of the hotel are a whole composed of several different departments. It includes the interests of consumers and various services, that is, tangible and measurable goods sold or leased to guests and intangible or unmeasurable goods. This intangible "commodity" is combined with tangible material goods to form hotel products.
Specific products, such as restaurants, bars, guest rooms and so on. Various services, such as reception, courtesy and atmosphere, so the consumption of hotel customers is direct. It is different from other consumption. Other forms of consumption are to spend money on shopping before consumption, while hotel consumption is to create a beautiful, comfortable and convenient environment, where customers spend money and hotel customers provide various direct and indirect services.
The quality of hotel products depends entirely on people's feelings, especially the customers who live in hotels. Therefore, whether the hotel is welcomed by customers, whether it wins customers' trust and whether it is well received by customers plays a decisive role in the quality of hotel products.
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