What are the requirements for hotel reception?

The requirements of reception at the front desk are higher than those of rooms and restaurants.

1. Height 1.6 will not be a problem.

2. If it is a foreign-related hotel, you should have certain oral English expression ability, not very professional, just simple communication.

3. Have a sense of service. In addition to hardware facilities, the most important thing in a hotel is service. The improvement of hardware facilities is limited, but the service belongs to software, and the service level has great potential for improvement. This should be understood.

4. The concept that the guest is always right, that is, if you meet a picky guest, don't argue with him even if he is wrong. There is a simple reason. The guest paid the money. If you argue with the guest successfully, it means that you have lost the guest.

Just coming to the hotel for an interview, the front desk doesn't need professional knowledge, because there will be pre-job training before taking up the post, so don't worry. But it mainly depends on your understanding of hotel service.

It would be better if you have front desk experience.

Usually when the personnel department interviews you, they will ask you why you chose their hotel to apply. Therefore, before you go, you'd better know how many rooms and telephone numbers there are in this hotel. In addition, what is the service purpose of this hotel (each hotel has its own purpose, which is generally summarized in one sentence, reflecting the service purpose of this hotel, and it is best to know).

In addition, you should know several major departments of the hotel, such as the customer service department (including the front desk and guest room). Some hotels have separate front desk and guest rooms, including finance department, engineering department, personnel department, security department, reservation department, sales department, catering department and so on. All three-star hotels are set up in this way.

In short, the hotel values your understanding of service, and your understanding of service will let you know whether you are suitable for the service industry.

Good luck! !