Service industry self-evaluation

Three self-evaluation examples in the service industry

Part 1: Self-evaluation of job hunting in the hotel service industry

As a low-cost employee As a college student, the industry I have worked in and know the most about is the service industry, especially the hotel service industry. I feel that this industry with a wide range of contacts can allow people to understand more things and learn more things. I like the TV series "Five Star Hotel" very much.

There are two scenes in this country's first drama that reflects hotel work. One is that Mr. He in the drama said to Pan Yulong, who is full of ideal pursuits: "An excellent professional manager is not a person who knows how to work in a hotel." Knowledge and experience, but a professional attitude, that is, dedication and honesty." Second, the protagonist Pan Yulong said yearningly after experiencing setbacks: "I love this profession, and I also want to work from a waiter to a foreman, and from a foreman. Become a supervisor, move from supervisor to manager, become director, become general manager, and keep doing it? No one does not hope that their ideals can be realized, but the difference lies in whether they can make real efforts and have a clear conscience? , I respect people who develop upward through the right channels; I respect people who are honest and trustworthy about their positions; I respect people who achieve success by relying on ability, diligence and loyalty." This sentence is a good explanation of the values ????that professional managers should have - to be an excellent person! This is also my ideal and pursuit.

While learning knowledge, I understand better that I should consider problems thoughtfully, which is fully demonstrated when I deal with interpersonal relationships. One of my characteristics is that I don’t like to start at the beginning or end at the end. I always have a beginning and an end. Even if it is difficult, I will go all out and pursue the best results. Because of this, I regard my own will as the main factor. I believe that as long as An iron rod with perseverance can be ground into a needle. A person's biggest enemy is not other people, but himself.

Chapter 2: Self-evaluation of catering waiters

I am a student majoring in marketing and planning at xx University. When I was about to graduate, I went to xx restaurant for a three-month internship. In the past three months of work, my work ability has been greatly improved. I will now make a self-assessment of my work in the past three months.

1. Improved communication skills: As a front desk receptionist, as a front-line employee of the hotel, the contact with the guests is face-to-face and is the most direct. Often a word from the front desk receptionist can affect the guest's overall impression of the hotel, and even affect the guest's mood throughout the day. How to make the language you speak comfortable and enjoyable for guests is a course that a front desk receptionist must learn. Of course, communication is not limited to guests, but also exists between colleagues and even superiors. People inevitably have emotional fluctuations, but such emotional fluctuations often affect the mood of others. How to adjust my own mentality, use the best mentality to face customers, colleagues and even superiors, and how to bring the best smile to others are questions that I have to think about seriously every day. During this internship, I not only improved my communication skills, but also learned how to adjust my mentality.

2. Improve emergency response capabilities: When working at the reception desk, you must be prepared for battle every day. Because as a front desk receptionist, you have to receive different guests and face different events every day. There will inevitably be some rude guests among the guests who check in, and they may even say nasty things to the receptionist. Faced with such a situation, how to appease the guests' emotions while also protecting the hotel's interests and own safety is another test for me.

3. Improved ability to handle work independently: Through this internship, I deeply understood that I must learn to do things myself/fanwen/1600/that I am capable of. Only by cultivating your own independent abilities can you make progress at work. At work, if you have a problem or something you don’t understand, you should boldly ask your colleagues for advice instead of pretending to understand. Work independently, accumulate experience, and finally get what is best for you.

4. Improved service awareness: As a front desk receptionist, you represent the hotel at all times. Whether at work or on the road, as long as you wear the hotel uniform, you should always have the intention to provide the best service to the guests. We are the ambassadors of the City of Smiles, doing everything for our guests, everything for our guests, and all our guests.

Looking back on the past three months, I have studied business training seriously and actively participated in on-the-job training. I have dedicated myself to treating people with courtesy, enthusiastic service, patiently answering questions, providing customers with quality services, and constantly practicing I will improve my own quality and business level and grow into a qualified salesperson. I will work harder in the future. I believe that I can do it.

I will work hard in my future work and I am willing to grow into an excellent employee. , Create value for xx unit.

Chapter 3: Self-assessment during the probation period in the service industry

Time flies, and it has been three months since I started working in xx! Since I started working, under the careful cultivation and guidance of the leaders of the unit, and through my continuous efforts, I have made great progress and achieved huge gains, whether in thinking, study or work. Now that the three-month probationary period is about to end, the following is my self-assessment for applying for full employment. Ideologically, consciously abide by the company's rules and regulations and insist on participating in every training of the company. It is required to be proactive, to care for every brick of the company, and to devote myself to learning and work with a rigorous attitude and positive enthusiasm. Although there are tears of success and the bitterness of failure, the increasingly fierce social competition has also made me fully Really understand the importance of becoming an excellent worker with comprehensive development of morality, intelligence and physical fitness.

In terms of study, I strictly demand myself, correct my work attitude, and combine theory with practice; thereby improving my own strengths and ideological and cultural qualities, including the cultivation of knowledge in life. Good living habits, a fulfilling and organized life, a rigorous attitude towards life and a good life style, being enthusiastic and generous, honest and trustworthy, willing to help others, having your own good principles for doing things, and being able to get along with colleagues.

At work, whether at the front desk or in the customer service department, we always put customers first and try our best to meet their requirements. At that time, I was learning the operating skills of GPS. No matter which department I was in, I had to strictly demand myself and study the business assiduously. With such a firm belief, I strive to become an expert. It laid a good foundation for the smooth development of my future work. I remember that when I first joined the company, the company was full of business. Although I had just learned some theoretical knowledge from my alma mater, this current situation could not meet the needs of the work. In order to master the service industry as soon as possible, I insisted on coming to the company every day to learn the company system and theoretical knowledge, etc. During working hours, I learned practical operations and helped with small things from my seniors. At night, I felt homesick day by day. At that time, Taiwan After learning about it, I often held meetings with us to talk about the inconveniences at work, dissatisfaction in my heart and my own shortcomings, so as to provide support and spiritual encouragement at work. After a long period of training, overcoming and hard work, I gradually became a Qualified service provider, after three months of work, the most rewarding thing for me was when serving. It allowed me to understand people's most basic social etiquette, and to treat guests with enthusiasm, friendliness and patience. This is also what I lack and don’t have in my own personality, and it also makes me understand that this kind of spirit is also needed to get along with colleagues. In fact, this is also a good way to change a bad personality.

I have no experience but I am very young. I will use my passion to shine my bright youth and infect every guest. We believe that as long as we work hard, our business will create a better tomorrow. . ;