Introduction of Practical Oral English Course at Hotel Front Desk

Practical Oral English Course for Hotel Reception Desk is a book published by World Book Publishing Company. This book covers a wide range of contents, including room reservation, concierge service, check-in, information consultation, business center, conference and banquet service center, switchboard service, complaint handling, check-out and so on. Concierge service and conference banquet service center are meticulous and keep pace with the times. The dialogue is highly simulated, with special emphasis on service etiquette and skills. Many terms of service are standard terms of high-star hotels to ensure the communication effect.