What is a "room manager"?

1. Participate in formulating the general manager's policies and plans on housekeeping management, and be responsible for organizing their implementation and reporting to the general manager.

2. Supervise and guide the housekeeping staff to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure the best work effect and keep the housekeeping department in the best management, service and sanitary condition.

3. Supervise, guide, inspect and train the floor supervisor, laundry manager, warehouse manager, PA foreman and other housekeeping department managers to implement the post responsibility system, implement various guidelines, policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

4. Responsible for checking VIP rooms, seeing off VIPs, visiting sick guests and long-term guests, accepting complaints from guests, trying to eliminate possible adverse effects and establishing a good image of the hotel among guests.

5. Patrol and spot check the guest rooms and other areas managed by the department once a day and make relevant records, and pay attention to collecting the opinions and requirements of the guests, so as to find problems in time, continuously improve the work and improve the service level.

6, responsible for coordinating the work of the housekeeping department, do a good job of communication and cooperation with the managers of relevant departments, and pay attention to strengthen the contact and exchange with the hotel industry counterparts.

7. Supervise and inspect the fire safety work in the management area of the housekeeping department, strengthen relevant training, ensure that every employee in the department is familiar with fire emergency measures, actively cooperate with the security department to keep all fire exits unblocked and fire fighting equipment in good condition, and ensure the safety of guests' lives and guest rooms' property.

8. Supervise, inspect and control the consumption of all kinds of articles and supplies in the housekeeping department, the use of all kinds of equipment and facilities, the handling of items left by guests, the management of all kinds of reports and the custody of files, and be responsible for completing the annual budget of this department in accordance with.

9. Assist the engineering department to maintain all kinds of equipment and facilities in the housekeeping department and actively participate in the renovation and expansion of the guest room.

10. Care about the improvement of the ideological, life and professional quality of the employees in the department, constantly improve the quality of the employees in the department, encourage employees to play their initiative and enthusiasm, actively participate in various trainings at all levels, and pay attention to discovering and promoting potential employees.