Traditional Culture Encyclopedia - Hotel accommodation - Hotel Answer the questions below
Hotel Answer the questions below
1. Xiao Li should not throw away guests' things at will. This hotel should have strict rules. When cleaning the guest room, you can only throw away the items in the trash can and food waste on the table (remember that uneaten food and packaged food cannot be thrown away). The rule is that the table should be cleaned and sorted neatly. .
Paper, especially paper with text on it, must be classified and placed in an obvious place on the writing table
2. The person who takes over has no responsibility.
3. As a hotel manager, I receive complaints from customers. First, you should contact the party, verify the time/location/notes, and hand them over to the guest. Reduce or avoid customer losses.
In addition, you can receive fruit baskets, discounts, free rooms, or room upgrades. Anyway, just make the customers happy.
Most people are still reasonable. First, show a responsible attitude to reduce customer losses. Then compensate the customer. Just fine.
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