How does the hotel complain?

You can complain about this hotel to the consumer association. Consumers' associations provide consumers with consumer information and consulting services according to law, participate in the formulation of laws, regulations, rules and mandatory standards related to consumers' rights and interests, participate in the supervision and inspection of goods and services by relevant administrative departments, accept consumer complaints, and investigate and mediate complaints. If the complaint involves the quality of goods and services, a qualified appraiser may be entrusted for appraisal, and the appraiser shall inform his opinions and expose and criticize the acts that harm the legitimate rights and interests of consumers through the mass media.

Consumers' Association generally transfers complaints that are limited by geographical jurisdiction and clearly complained by the respondent. Under the premise of careful investigation, finding out the facts and distinguishing the responsibilities, Consumers' Association conducts fair mediation on every complaint of consumers in time, and invites the competent departments of the industry to cooperate, which can help industrial and commercial enterprises to improve their operations in time, improve the quality of products and services, promote the improvement of consumption environment and promote the settlement of consumption disputes in the industry.

Legal basis: Article 15 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

Consumers have the right to supervise the protection of goods and services and consumers' rights and interests.

Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.