Traditional Culture Encyclopedia - Hotel accommodation - Who can give me the detailed process of a room attendant in a star hotel? Thank you.
Who can give me the detailed process of a room attendant in a star hotel? Thank you.
1 responsibility
The floor foreman of 1. 1 is responsible for supervision and inspection.
The floor attendant of 1.2 is responsible for the specific operation.
2 preparation work
2. 1 Check whether the linens, cleaning tools, detergents, consumables and cups prepared on the work car are complete, whether the vacuum cleaner can work normally, and whether the garbage bags and linens are firm.
2.2 Check the "Room Status Report in Guest Room Area", inspect the floors and decide the cleaning order.
2.3 Push the work car to the door.
3 Enter the room
3. 1 Enter the room according to the room entry code, and fill in the room entry time.
3.2 Open curtains and windows, check and close all lamps and lanterns.
3.3 Adjust the air conditioner
1) Adjust the air conditioner to low level, and adjust the temperature to 18 degrees in summer and 26 degrees in winter; 2) Do not adjust the guest room.
4. Withdraw the project
4. 1 Collect the garbage in the room clockwise, and then put it into the garbage bag on the work car.
4.2 Take back the used dining car and tableware to the designated place, and notify the Food and Beverage Department to collect them.
4.3 Empty the sundries in the ashtray and cup, then put the ashtray into the washbasin for cleaning, and evacuate the cup from the room, and clean it according to the Operation Specification for Cleaning and Disinfection of Cups.
4.4 Take back the cotton cloth used by customers. If the customer puts the environmental protection card on the bed, the bedding should be completely replaced. Otherwise, the following provisions shall apply:
1) Bedsheets, pillowcases and quilt covers are not polluted. Bed sheets and pillowcases should be changed every three days, and quilt covers should be changed every Monday. Check and completely replace them;
2) Square towels, face towels and bath towels will not be replaced when hung on towel racks or shower curtain rods, but will be completely replaced when placed in the bathtub (above).
5. Make the bed: bring clean linen into the room and make the bed according to the operating rules for making the bed.
6 wipe the dust:
6. 1 Dust the room clockwise from the door with dry and wet rags according to the Dust Removal Operation Regulations.
6.2 Wipe off the dust and write down the items that need to be supplemented.
7 clean the bathroom
7. 1 Take the cleaning tools into the bathroom and put them under the marble countertop.
7.2 Wear gloves and clean the toilet in accordance with the Code of Practice for Cleaning Toilets.
8 supplementary projects
8. 1 supplement the guest items used by customers or not up to standard, and arrange them according to the room item placement standard.
8.2 Supplementary linen.
9 Vacuum: The operation of vacuum cleaner shall be carried out in accordance with 2. 1 and 2.2 of Operation and Maintenance Regulations for Cleaning Equipment.
10 inspection: after finishing the room, check whether all the items in the room are fully equipped and put in place.
1 1 exit the room.
1 1. 1 turn off the power supply, close the door gently, and seal the room with the room card.
1 1.2 Fill in the "Floor Attendant Daily Report".
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