Traditional Culture Encyclopedia - Hotel accommodation - What kind of consciousness do you need to be a hotel waiter?
What kind of consciousness do you need to be a hotel waiter?
1, the responsibility of a hotel waiter is to love his job, learn with an open mind, make constant efforts and make continuous progress. Responsibilities of hotel front desk. To provide guests with a good appearance, appearance and high spirits of "smile, courtesy, enthusiasm, initiative, accuracy, speed and safety". 3. Constantly enhance service awareness and improve service skills. 4. The duty of the hotel waiter is work-oriented, unconditionally obeying the command and work assignment of the management, and not refusing under any excuse, so as to appeal after disobedience. 5. Be responsible for the environmental sanitation and cleaning of the area and the placement of tables and chairs, and ensure that "there is no sundries on the ground, no dust on tables and chairs, no peculiar smell in the room, no trace on the wall and no sanitary corner in the place". 6. Be responsible for the preparation of articles before taking up the post and the storage of articles after being laid off. 7. The duties of the hotel waiter are familiar with the names, prices and tastes of various products produced by the company, mastering the promotion methods, time and skills, and applying them freely in the promotion. 8. Hotel attendants are responsible for skillfully using procedures such as tray service, standing service, ordering sales service, atmosphere adjustment service and customer complaint service. 9. Be familiar with the service operation process of the bar, so as to "take your time and take a break". 10. Be familiar with the use, inspection and storage procedures of bar facilities and equipment. 1 1, familiar with the company's internal telephone, environmental distribution and alarm telephone. 13, the responsibility of hotel waiters is to meet the needs of clients with high-quality and subtle services, so that their service level will always stand in the forefront of the same industry. 14, remember that "the customer is always right, the boss is always right, and unity is always right", and remember that "the customer is our food and clothing parents". 15, paying attention to self-image, demanding from moral quality, discipline requirements, unity and cooperation, skills, service efficiency, etc., so as to be proud of being a qualified four-star hotel waiter. The above is taken from the website information. Let me give you my opinion. What is needed is your beautiful smile. 2. With a confident attitude, a humble waiter can win everyone's respect best! You should be alive in your eyes when you blink and see customers and other waiters scrambling to come up and give a hand. 4. learn to be patient. Of course, this premise is dignity. 5. Be flexible and tell a joke. When a waiter opened the door and saw a naked female guest taking a bath, he immediately stepped back and shouted, "Sorry, sir, I didn't see anything …" This is flexibility, and I think that's all. In fact, every industry is very simple in theory, and it is difficult to do it well. In fact, as long as you love this job, everything will be solved. Come on!
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