I didn’t stay at the hotel I booked due to the epidemic, and now I won’t get a refund. What should I do?

Personally. If you can’t stay at the hotel you booked due to the epidemic and you don’t want to refund the money, the best way is to negotiate with the boss. After all, you and the boss are the parties. If after negotiation, the hotel still doesn’t refund the money, you can Make a consumer rights protection call and ask the relevant departments to resolve the matter.

1. Negotiate with the hotel first. It is actually best to further communicate and solve the problem.

No one knows the epidemic. Maybe you booked ten days and a half ago. Suddenly there is an epidemic in the hotel, causing you to be unable to check in. For you, this is definitely something you don’t want to happen. For the hotel, it is definitely something you don’t want to exist. After all, there is an epidemic. This will definitely cause many guests to check out, and the hotel will face a wave of economic losses. If you look at it from the hotel side, and for the sake of economic benefits, then you will definitely not be refunded. Obviously, this is the position of the hotel you booked. , regarding this phenomenon, you should negotiate and communicate with the hotel. Even if you cannot refund the full room fee, you can refund as much as you can, at least you will feel much better.

2. If the hotel still refuses to refund, you can call consumers to protect their rights.

In the end, hotels with a little bit of humanitarianism will usually take action when encountering an epidemic. More or less refund the fees to the guests. After all, I don’t want to make money at this time. After all, the epidemic affects everyone. At this time, we should be more understanding and tolerant. If the hotel you booked is in trouble, Due to the epidemic, you cannot check out the check-out fee, and you cannot find a reasonable solution after negotiation. You can call the consumer to protect your rights and have specialized personnel contact the hotel. In addition, you can also expose it, or find the media. Yes, but it takes a lot of energy, and the exposure effect is unknown.

Conclusion:

The best way is to negotiate with the hotel. After all, no one wants to get things into a bad situation and end up with an unhappy ending.