Business personnel work report materials

Business personnel work report materials strengthen theoretical study and further improve their own quality. Familiarity with business cannot replace the pursuit of improving personal literacy at a higher level. It is necessary to strengthen the ability to analyze and solve problems by studying market economy theory, national laws and regulations, financial business knowledge and related policies. The following is the work report of the business personnel for your reference. Welcome to reading.

Reviewing the work report materials of business personnel in the past 20 years, under the careful training and teaching of bureau leaders and superior leaders, under the direct guidance of department leaders, and with the care and help of colleagues, I have made great progress and gains through my own continuous efforts, whether ideologically, academically or at work. My work performance is summarized as follows:

First, ideologically

Actively participate in political study, care about state affairs, abide by the rules and regulations of the bureau, and demand political progress and high political awareness. At work, I can be loyal to my duties, be strict with myself, work hard and abide by the rules and regulations of the bureau. I think about many details of the workflow and find ways to simplify the workflow, improve efficiency and complete the work better under the premise of complying with relevant rules and regulations. In learning, I have never given up learning theoretical knowledge and business knowledge since I joined the work. I'm never satisfied with the status quo. Not only mastered and improved financial knowledge, but also had a certain theoretical level, and also passed the examination of postal salesmen. While studying theory, we should study business more deeply, integrate the learned business knowledge into our work, and constantly improve our business level.

Second, the achievements this year.

On the basis of doing a good job, we should set strict demands on ourselves with high standards, consciously learn business knowledge, take part in on-the-job training and examinations, and constantly improve our own quality.

Third, the main problems

First, study is not enough. New situations and problems emerge one after another, and new knowledge and new science are constantly coming out. Faced with severe challenges, I sometimes lack the sense of urgency and consciousness to study.

Second, when you are tired from work, you will relax your mind. This is a sign that your political quality is not high, and that your world outlook, outlook on life and values cannot be well solved.

Third, the level of business skills is not skilled enough and needs to be strengthened.

In view of the above problems, my future efforts are:

First, strengthen theoretical study and further improve their own quality. Familiarity with business cannot replace the pursuit of improving personal literacy at a higher level. It is necessary to strengthen the ability to analyze and solve problems by studying market economy theory, national laws and regulations, financial business knowledge and related policies.

The second is to strengthen the overall concept, strive to overcome their occasional negative emotions, improve the quality and efficiency of work, and actively cooperate with leaders and colleagues to do a better job.

Third, in addition to strengthening my theoretical quality and professional level, as a postal employee, I will continue to strengthen my postal business skills, so that I can easily and efficiently complete my tasks.

In my future work, I will strive to cultivate myself into a professional, high-quality, adaptable, independent, energetic and ideal compound talent. ? The value of life lies in dedication? On the way forward in the future, I will continue to dedicate my blood, wisdom and youth to the post office I love with my passion and enthusiasm for postal service.

Work Report of Business Personnel On February _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 10 month, 165438+ transferred to zero management department. With the guidance and help of leaders and colleagues, I quickly adapted to the work and completed all the tasks assigned by my superiors. Looking back on my previous work, I feel that I have not only greatly improved my political literacy, but also accumulated initial work experience in my business and gained a lot. The situation is summarized as follows:

First, political literacy has been greatly improved.

Nearly half a year's work experience has transformed me from a student to a Sinopec employee with certain political literacy and work skills. In this process, by participating in the centralized training of provincial companies and studying the Code of Practice for Employees of China Petrochemical Company, I got a preliminary understanding of the basic political literacy and moral sentiments that a qualified employee of China Petrochemical Company should have in the new period, and got to know the group company. Develop enterprises, repay shareholders, contribute to society and benefit employees? Corporate goals. In particular, I heard and witnessed the advanced ideas and deeds of many outstanding employees, which gave me profound inspiration and education. Their professionalism and enthusiasm set an example for me, which made me cherish the glorious title of Sinopec employees even more. I have increased my loyalty to the petrochemical industry and tried to practice the consciousness of Sinopec's core values.

Second, basically complete the tasks assigned by the leaders.

Since I was transferred to the Zero Management Department, the main tasks entrusted to me by the leaders are: retail business analysis, non-oil business analysis, non-oil sales reports, non-oil monthly reports, weekly reports and briefings, reporting the feedback from mysterious customers, reporting the first evaluation in competitive sales and other work items assigned by the leaders. With the guidance and help of leaders and colleagues, I have mastered the basic skills of these jobs through personal efforts. In my work, I pay attention to learning from old comrades, asking questions if I don't understand, and asking for advice with an open mind. Since taking office, I have completed my tasks on time and with good quality, timely and accurately summarized and reported all kinds of analysis reports, paid attention to collecting data and carefully analyzed them. Under the arrangement of the leader, I participated in many activities that were helpful to my work ability and could improve my work ability, such as conducting night inspections, inspections and supervision of gas stations in various districts under the jurisdiction of the company together with the leader. Participated in the training of non-oil back-office system and electronic account table of provincial companies twice, and expanded and improved my basic work skills.

Third, several aspects that need to be worked hard

In the past six months, although I have gained a lot, I obviously feel that I still need to improve and work hard in many aspects. First, I will continue to strengthen my study and constantly improve my political literacy and moral sentiment. Learning is the fundamental way to improve yourself. I not only want to further deepen the study of the Party's principles and policies and the business philosophy of the group company politically, but also enhance the consciousness of dedication and selfless dedication, and restrain my behavior with the basic moral norms and thoughts and sentiments of Sinopec employees in the new era everywhere, so that I can do it politically. The second is to strengthen the study of work skills, especially in the current increasingly fierce business competition, which requires us to have skilled business skills that meet market requirements. Personally, I have been working for a short time, my proficiency in work needs to be improved, my work experience needs to be accumulated, and my work quality needs to be further strengthened. But I believe where there is a will, there is a way. With the guidance and help of leaders and colleagues, I have the determination and confidence to make greater progress in my business skills through personal efforts. Third, we should pay attention to asking for advice modestly. After all, I have short working hours and lack of experience, but my colleagues in Cory are all my mentors and friends. I sincerely hope that leaders and colleagues will give more suggestions in politics, work and daily life to speed up their growth. Fourth, strengthen the concept of unity and cooperation. Unity is strength, and cooperation is motivation. Our zero management department is a big family and an organic whole. Although I am young and a newcomer, I will consciously strengthen the spirit of cooperation and actively cooperate with my colleagues to complete the task.

Looking back on the work in the past six months, I think there are many places worth pondering and summarizing, but due to lack of work experience, the summary is not comprehensive enough. Please criticize and correct me.

Work report materials for business personnel III In the past 20 years, with the care, guidance and help of the leaders of Bank of Communications and relevant departments at higher levels, I have always adhered to the overall development of the Bank, taking Scientific Outlook on Development as the guidance, focusing on serving the masses, taking establishing a good image of the Bank as the working means, loving my post and making continuous progress, improving the efficiency of counter work, and fully fulfilling the established work objectives of the annual department, which has been fully affirmed by leaders and colleagues. The counter-measures in the past 20__ years are summarized as follows:

First, love their jobs and create first-class services.

At work, I always ask myself to be gentle, polite, enthusiastic, careful and meticulous when dealing with customers, like a breeze. As I have been engaged in counter authorization, my work center for myself is:? Everything is for customers, for all customers, for all customers. ? Treat everyone with a good working attitude, be kind, considerate and warm. Take responsibility in your work, be responsible for everything and every job to the end, and do any work well. Professional, diligent, dedicated and dedicated, and do your job wholeheartedly. I know it's tiring and tedious to deal with customers directly, but I like to see customers come with expectations and leave with satisfaction. At work, I adhere to the principle of service first and treat every customer with a smile. My good service attitude has been well received by customers. We are eager to meet customers' needs, want to meet customers' ideas, bring them all kinds of high-quality services wholeheartedly with enthusiasm, and win high praise with its unique sincerity. Every time, a customer said to me, thank you for being serious and responsible and solving my problem? I feel that all the efforts are so worthwhile, and the customer's affirmation has swept away all my hard work. Because I found my own value, served the people and did a good job? Three-tone service, so-called? Three times? Refers to the customer? Any greetings? , customers? Is there an answer? Where are the clients? Was there a sound when you left? .

Second, love their jobs and strive for first-class.

(A) based on the post, striving for first-class results

Adhere to the post, down-to-earth work, love and respect their jobs, take doing their jobs well as the only way to realize social values, and let ideals and beliefs shine in their posts. In my daily work, I am diligent in improving my performance potential, taking love and dedication as a matter of course and doing my duty. Know yourself correctly at work, treat others sincerely, take work seriously and treat management fairly. Strictly abide by the counter service requirements, etiquette norms, warm and thoughtful, standardized operation, implementation? Three ones? Service: a glass of water, a smile and a greeting. The working day is clear, and the day is over. ? There is no best, only better? Service should be not only conscious, but also technical. Will. Relax as usual? As always, do a good job of service, will you? Create a bank image with the best service? Our service concept brings to our customers. Win customers' satisfaction with sincere service, sincere smile and rigorous working attitude.

(2) Broaden the source of tourists and strive for first-class results.

With the continuous development of social economy, we should not relax in response to the new situation and fierce competitive environment. We should capture all kinds of information from all levels and fields of society with a brand-new service attitude, and carry out various forms of customer marketing programs with keen observation. Effectively promote the marketing of new customers; On the other hand, improve the level of customer service and constantly improve the loyalty of old customers. We can take the management of our lobby as the first key to improve the quality of customer service, and give full play to the key role of customers in guiding, diverting and identifying high-end customers, so that VIP customers can feel our service attitude when they arrive, thus driving more customers to handle various businesses and improving our turnover.

(3) Be a good helper and strive for first-class results.

In the usual work, in addition to doing some of my own work, I also assist the accounting supervisor, deputy supervisor and bank president with my heart and spare no effort to complete the tasks assigned by the superior leaders. In the weekly meeting, carefully prepare the key information in the meeting.

Third, love and work hard and constantly improve yourself.

(1) Strengthen study and improve professional knowledge.

? There is no end to learning? Only by continuous learning and continuous improvement can we not be eliminated in the ever-changing era and really do our part to do a good job in insurance claims. To this end, at work, I always put learning in an important position, using my spare time not only to learn the relevant knowledge of counter authorization, but also to seriously study the rules and regulations of Bank of Communications; Participate in various training courses and activities organized by the bank and learn from outstanding employees around you. There are three combinations of learning methods: concentrated learning and individual self-study, learning theory and in-depth investigation, and special education and visiting study. Not only that, I also participate in various activities organized by the bank with my heart.

(2) Strengthen the construction of authorized teams and enhance the overall image.

The smooth development of all the work of Bank of Communications can not be separated from a strong team as the backing. To strengthen the construction of authorization team, we must strictly enforce discipline, comprehensively and meticulously handle various businesses, and authorize according to bank regulations. Strengthen the construction of hardware facilities, establish and improve a service network integrating maintenance, rescue and accessories, assess customers on the principle of mutual benefit and controllable risks, and further authorize only those that meet the requirements.

(3) Strengthen compliance awareness and guard against potential risks.

This year, I constantly strengthened the prevention of financial risks, put compliance management, compliance management and compliance management into practice, let the awareness and culture of internal control penetrate into my mind, let internal control become my conscious behavior, and do a good job in internal control to ensure no mistakes. I deepen my understanding of compliance operation, learn and understand rules and regulations, enhance the potential and consciousness of implementing the system, make everything conform to the work norms, understand and master the key points of internal control, and find and eliminate potential risks in time.

20__ years, is a busy year, but also a harvest year. Although some achievements have been made this year, the times are changing, the environment is changing, and the work of banks is also changing. Every day something new appears and something new happens, which requires me to change with the situation. Learn new knowledge, master new skills, adapt to the changes in the surrounding environment, improve your post potential, cultivate yourself into a bank teller with high comprehensive potential, better plan your career and make your own efforts. Of course, I still have some shortcomings in handling and operating some details. I will hone myself in my future work and study, improve myself with the guidance and help of my leaders and colleagues, develop my advantages and make up for my shortcomings.

I have been working in this hotel for half a year before I know it. From the beginning to the present, I believe that apart from my own efforts and efforts, I also have the training brought by leaving my job and the support of old employees and old leaders. I learned a lot in half a year. Are guests always right? This business motto, which is widely known in the service industry, was brought to the extreme there. In order to achieve the necessary financial goals, hotels should not only meet the material needs of guests, but also meet their spiritual needs. Therefore, as hotel operators, as long as we don't violate the law and morality, we often meet the requirements of our guests. So from the beginning of induction training, employees will be indoctrinated:? Guests can never be wrong, only we can be wrong? ,? Only sincere service can win the smile of the guests? . I always believe that customers are God, and I always try my best to make my service to the extreme.

The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, this also includes answering questions for guests, helping guests with service needs, telephone transfer and other services. At the front desk of the hotel, the work is divided into three classes: morning shift, middle shift and all-night shift. One of them is a full-time cashier, and the other two allocate the rest of the work according to the actual workload. This arrangement is relatively loose and can be assigned to one cashier, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working allows newcomers to gain experience quickly, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.

First, strengthen business training and improve their own quality.

As the front desk of the hotel, every employee should deal with the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly carry out telephone language skills training, receptionist etiquette and housing sales skills training, as well as foreign language training. Only through training, can I further improve my business knowledge and service skills, and better bring quality services to my guests.

Second, strengthen my sales awareness and skills to improve the occupancy rate.

According to the market situation, the front office has been trying to promote the sales of single rooms. This year, the hotel launched a series of room promotions. While offering preferential policies, the receptionist flexibly grasps the room price according to the market situation and the check-in situation of the day. The number of individual customers at the front desk has increased significantly, and the occupancy rate has improved. As long as the guests come to the front desk, try to keep them? The purpose is to strive for more occupancy rate.

Third, pay attention to the coordination between departments.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is a problem, you can actively coordinate with this department to solve it, so as to avoid things from getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring necessary negative effects to the hotel.

Fourth, think about how to make up for the mistakes of colleagues and departments, ensure that guests check out in time and make guests satisfied.

The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel service at the checkout, and these problems are not caused by the cashier. At this time, it is best to avoid shirking or blaming the departments or individuals that caused the difficulties. It's none of your business. Hang high? The most undesirable thing is that, instead of making up for the mistakes, it makes the guests doubt the management of the whole hotel, thus deepening the distrust of the guests. Therefore, to play the intermediary function calmly, the cashier will explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between guests and me.

Although the sword is sharp, doesn't it sharpen? 、? Do you know enough after studying hard? . Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, let's fly high in the sky! Elegant brothers and sisters, work hard for our tomorrow!

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