Requirements of the room duty manager of Shangri-La Hotel, Shanghai

1. Under the leadership of the front office manager, the manager on duty supervises, guides and leads the front office, and makes it consistent with the objectives, services and quality standards set by Shangri-La Hotel, Wenzhou.

To comprehensively and supervise the daily operation of the office area, we must proactively and timely identify areas that need special attention and action. Treat colleagues and subordinates fairly and ensure effective communication with front office and other departments. At the same time, the manager on duty should coordinate the relationship between management and guests.

3, fully grasp the front office, service center operating system professional knowledge and other related system knowledge.