What do you think of the impersonal services in some hotels?

Traveling is not only about seeing the scenery, but also having accommodation, transportation and food to protect it. When we travel to a city, in addition to checking in at the attractions, we also want to taste the local food. Of course, we also need to find a place to stay and have a good rest. Today's hotels can be said to have all kinds of conditions. There are youth hostels for backpackers, express hotels for business people, family-style B&Bs, and luxury hotels of different stars. These can be chosen according to our personal consumption level. . As there are more and more hotels, the competitiveness of the hotel industry is also very high. No matter how similar the hardware facilities are, many hotels are competing on service and will do their best to serve tourists in various aspects. It also allows the hotel to receive good reviews and increase the hotel's occupancy rate.

I had the opportunity to travel to the largest plateau summer resort in Southeast Asia, Genting Highlands in Malaysia. The plan was three days and two nights, and I had to rest for two nights on Genting Highlands, so I thought Find a hotel where you can stay comfortably so that you can have a relaxing time. There are dozens of hotels in Genting Highlands, and each one has its own characteristics. Unfortunately, I chose the least "humane" hotel here, and it is also the most unfriendly hotel I have ever encountered so far. Inhumane hotel, why is this?

We all know that Malaysia is located near the equator and is a tropical country with summer all year round. Therefore, the Genting Plateau with an altitude of 1860 meters in its territory is not lower than 30 degrees Celsius all year round. It is a tropical country with only summer all year round. For the country of Malaysia, Genting Highlands is a rare summer resort. Even among Southeast Asian countries, Genting Highlands is the largest plateau summer resort. It is known as the "Monte Carlo of the South". It can be imagined that it is in Southeast Asia. How popular is it.

Since I am here for vacation, I want to stay one more night, so that the vacation will be more relaxed. So I booked the hotel in one of the earliest hotels built in Genting Highlands. It is also the most famous and luxurious hotel here. It was built in 1990 and currently has more than 7,351 rooms. It has won the Guinness World Record for "The World's Largest Hotel". , is truly the number one hotel, and the name of the hotel is also straightforward - the number one hotel.

Go to the hotel to check in happily. Since it is the most luxurious hotel here and the largest in the world, the price is not cheap. In addition, there are so many rooms in the hotel. I believe the service here will not be bad. Otherwise, how could it be the hotel with the highest occupancy rate in Genting Highlands? ? But when I came to the hotel lobby to check in, all my previous good assumptions were shattered.

In the huge hotel lobby, although the check-in counter is more than 30 meters long, there are very few check-in staff at the counter. At the busiest time, there are only three or five. The hotel room is so There are many guests checking in, so these few staff members are obviously not enough. Passengers checking in have already lined up in a long queue, which is too inhumane.

I originally wanted to follow the long queue to check in, but I was kindly told to go to the self-service counter to check in. This can save a lot of time and is very convenient and fast. I was originally worried that I wouldn't know how to apply for it if I didn't speak Chinese, but seeing the long queue, I guessed it would take more than half an hour anyway, so I'd better go to the self-service. The hotel is very considerate in the self-service check-in machine. It is available in different languages ????from various countries, including Chinese. With the Chinese prompt, the check-in was quickly completed and the room card was obtained. It was quite smooth and saved time. .

Imagine the world’s largest hotel with 7,351 rooms. There are only a few staff in the hotel lobby. On the contrary, there are more than 50 self-service check-in and check-out machines in the entire hotel lobby. , quite impersonal. However, when there are too many passengers checking in at the same time, the service staff are simply too busy. However, with these self-service check-in machines, passengers can completely handle the check-in by themselves and save queuing time. Although it is not as enthusiastic and user-friendly as human service, such a multi-language machine can help you handle things yourself and save a lot of time, which can be regarded as more than enough.