What is the main purpose of welcoming guests in the hotel?

1. When guests enter the door, they should bow slightly to the guests in a dignified manner and say with a smile, "Hello, welcome."

When guests get to know each other, they should say, "Hello, sir/madam, welcome". Then ask the guest, "How many, sir/madam?" Or "Excuse me, sir/madam, do you have a seat?" Knowing the number of guests, he said, "Sir/Miss, please follow me."

3. In the process of taking the guests to the table, walk sideways in front, observe whether the guests behind you follow you out of the corner of your eye, and kindly remind the guests to "be careful of the steps" and make gestures at corners or steps.

4. Take the guest to the right place, pull the chair with your right hand and make a gesture of "please" with your left hand.

5. After the guest takes a seat, ask the guest, "What kind of tea do you like, sir/madam?" After the guest answers, ask the waiter next to him to open the tea.

6. Write the guest's surname or company name on the menu card when opening the card, and rewrite the guest's name in the table-shaped icon seat on the back of the menu card so that the clerk can order. Then put the menu card in the pantry, put the menu in the center of the turntable, say "This is our menu", and put the menu card and menu card in the center of the table in the lobby.

7. When a guest asks to write a dish, politely say to the guest, "Please wait a moment, I'll ask my colleague to write a dish for you right away."

8. When serving, if there is no waiter present, you should take the initiative to serve the guests and introduce the names of the dishes, and then say "Please enjoy your meal" to the guests. After all the dishes are served, ask the guests if they want to add dishes or have other needs.

9. When the guests finish eating and there are dishes left on the turntable, they should take them away or "pack" them according to the wishes of the guests. 10. When the guest checks out, he should put the bill in his wallet, walk to the table with a smile and say, "Who wants to check out?" Then go to the right of the checkout guest, open the folder and say "(* *) sir/madam, one * * * * yuan". After paying, guests should count in person and say "thank you". When checking out, guests can also ask their opinions on all aspects of the restaurant and reflect them to relevant personnel.

1 1. When you meet a guest, be patient and explain what you don't understand.

12. When the guests leave, the public relations staff standing at the door should also bow at a 45-degree angle and say with a smile, "Thank you, please take care, welcome to visit next time!"