What is the most important thing to be a hotel?

Question 1: What is the most important thing to be a hotel waiter? To colleagues: talk less and do more. Mind your own business. People ask you for help. Don't blindly accept the work within your ability. To the guests: think quickly and give enough face. They are big brothers and big sisters. If they have no wine, they should pour it. If the table is dirty, they should wipe it.

Question 2: What is the most important thing to be a hotel waiter? Under the leadership of the hotel management, do your job well.

For individuals, it is during this working period that they have mastered the necessary skills, become familiar with relevant business processes, earned due income and gained extra tips.

Question 3: What does hotel management mainly do?

All kinds of hotels, restaurants, hotel doormen, front desk receptionists, room service personnel;

Staff of various tourism companies and tourism management departments;

All kinds of hotels, restaurants, hotel floor management, lobby management, consultation, exhibition and other work;

The commercial departments of hotels, restaurants and hotels engage in business negotiations and external liaison services;

All kinds of hotels, restaurants and hotel business departments are engaged in market research, intelligence and information services.

Development prospect:

Hotel management is one of the top ten hot industries in the world, and senior hotel management talents are always in short supply worldwide.

Question 4: What is the main purpose of hotel management? Some factories or agents need to have a meeting with the following dealers, and they need to eat together, stay together and have a meeting together.

Question 5: What do hotel customers mainly do? The customers in the hotel mainly guide the guests, of course, the first thing is to serve the customers. However, the customers in the hotel provide customers with a wide range of information services, without specific personal services. The main job is to guide guests, give directions, solve problems encountered by customers, and give comments and suggestions to the hotel. Good looks, good affinity and high language skills are required.

Question 6: What does hotel management mainly do? Hotel management needs to be more subdivided, such as what to do, customer management and foreman management, so as to better answer your questions. Secondly, different hotels will have different responsibilities, which was decided by this hotel at that time.

Question 7: What should hotel management do? A. In order to save costs, hotels began to use a large number of interns on campus. What is the proportion of interns in each hotel now? Including international hotels. The number of on-the-job interns in many hotels accounts for more than 10% of the total number of on-the-job employees, and some even exceed 25%. With the opening of part-time employees, many hotels begin to use the human resources policy of part-time employees, especially in rooms, banquets and restaurants, which is equivalent to outsourcing human resources to external contractors. In the case of business needs, the relevant external contractors contact some students from various universities to help them. Hotels only need to pay wages by the day or by the hour, provide working meals, and all other welfare benefits are exempted. It is indeed a lot, because the welfare benefits of a regular employee except wages may be 1 to 1.5 compared with their wages. For example, an employee's salary is 2000 yuan per month, and a part-time hotel has to pay as much as 4000 to 5000 yuan. How many people can be hired for this fee? Every hotel will knock on its own abacus, which I believe is a great temptation, especially for HR managers or related managers. This problem has prompted many hotels to greatly discount the positions that can be provided to hotel employees, prompting many people to compete for the positions provided by various hotels. B. the impact of the annual salary level of the entire hotel industry. Take Guangzhou as an example. At present, the salary of waiters in Guangzhou is below 1000, and there are a lot of jobs that only provide working meals without accommodation. There are many people who are willing to do it, so it is not difficult to recruit people. So can this salary level be pulled up? A small and medium-sized hotel waiter with certain work experience will have a high pass rate if he applies for a job in a high-star hotel. Why? The salary of high-star hotels is not high, and good talents are unwilling to do it. High-star hotels also need people with work experience to fill vacancies, so many requirements or standards are not adhered to in the recruitment process, because the position can not be empty all the time, so it is almost accepted; In addition, when recruiting in high-star hotels, many employees of small and medium-sized hotels want to squeeze in. If the salary is similar to the original salary, they are willing to accept it If so many people are willing to accept a low salary, which hotel will be stupid enough to set the monthly salary according to your requirements 1000. My own minimum wage is 1500, so I won't help you. Therefore, the salary of high-star hotels is not high, because the decision-making level of our hotel is as sophisticated as the human resources manager, and the low salary is acceptable to most people. Who is willing to pay a high salary? It also prompted the overall wage level of the entire industry to be lowered. C. as I said before, the hotel can't find talents. The so-called talents mostly refer to management talents. Excuse me, how many hotel managers have become general managers from waiters in a hotel? Very few, right? What's the quickest way? Only by constantly changing jobs, many managers jump very high, but many people are not solid. Many managers may not even understand the basic financial statements, even the daily paperwork. Why? Because many of them have not been exposed to these, even if they have an understanding, they are not deep. However, due to their rapid promotion, many people have not laid a solid foundation. I feel like I'm pulling out the seedlings. Therefore, the path leading to the promotion of this industry has also become a path that many people are willing to take. Quite simply, the salary of a restaurant manager may only be 4000 yuan. Why are many people willing to do it? Moreover, many of them used to be supervisors when applying for jobs, because they wanted to have relevant work experience. The salary of this company is not high, I can accept it. After a period of time, with work experience, you can ask for higher wages when you change jobs. This is how everyone's wishful thinking is played out. Isn't it? Because the salary of a hotel manager is not high, and at the same time, many applicants can be found, which hotel will engage in another high-tech employment? In addition, when the hotel recruits talents again, it feels like we are shopping and always want to buy something "flat, beautiful and upright", but can we really be so satisfied? Wage is too low, with work experience and ability ... >>

Question 8: What is the most important thing for a hotel manager? Appearance or ability must first have a delicate heart. From the perspective of work, pay attention to all kinds of information related to work. And learn to resist stress and decompression. I like the ability to wish you happiness. Don't give up easily.

Question 9: What is the significance of doing a good job in hotel safety? Safety and accident prevention work is the basic work of hotel management. To do this work well, we must rely on the joint efforts of all staff, correct our thinking, put our minds in the position of safety and accident prevention, strengthen regular safety education, implement safety management rules and regulations, grasp key points and weak links, and do all the work conscientiously.

Safety and accident prevention is one of the important contents of hotel management, and it is also a regular and comprehensive work in hotel construction. It involves all aspects of hotel construction and runs through all activities. This is the common responsibility of all employees, and we must work together to catch it. This paper attempts to make some preliminary discussions around the basic requirements of safety work, aiming at attracting jade and hoping to help the hotel's safety construction.

Question 10: I am the hotel manager. What is the last book I should read? What is the most important of the three things I have learned from it? 1 Modern Hotel Management Classics.

If you plan to engage in hotel management, this is an ideal introductory textbook. This book expounds the basic concepts and management methods of hotel management, with concise content and prominent points. Professor He Jianmin, the author of this book, studied abroad and worked in the Marriott Hotel in Vienna, so this book has a certain theoretical depth and a very emotional understanding of hotel management. However, I always hope that Professor He Jianmin, like Dr. philip kotler, can constantly update this book, keep pace with the times, and become an enduring classic like "Marketing Principles" ―― because it is a bit old to read this book now.

2 International Hotel Management

This book is a classic in the series of teaching materials of the American Hotel Association, which has far-reaching influence in the international hotel industry. This book seems a bit abstruse for people who are new to the hotel industry. However, if you are the director of the hotel department or above, you must read this book. From the introduction of international hotel groups to the influence of relevant policies in different countries on hotel management; From the main factors of hotel development needs assessment to the main principles of hotel management contract; From hotel marketing in the international market to transnational human resource management, this book has been covered and elaborated thoroughly. The author of this book is Chuck Y. Gee, an authoritative figure in the international hotel industry, and the translator is Professor Gu Huimin from beijing international studies university.

3 Imperial Hotel Service Cheats

If you want to know what hotel service is, you should read this book. It is full of stories and skills about service, such as: don't tidy up the desk you are using; Send the rest of the wine to the guest room; The cleanliness of the bedroom and bathroom should be confirmed by the palm of your hand ... trivial? Yes, but this is a hotel service. This book was written by the planning department of Imperial Hotel, so it can be said to be a compilation of first-hand information. The year before last, I chatted with managers of several Japanese sankei travel agencies and asked them whether the best hotel in Japan was Mandarin Oriental Hotel in Tokyo or Ritz-Carlton Hotel. They said: Imperial Hotel!

4 Ritz-Carlton's Golden Rule

Their service concept "We are gentlemen and ladies, we serve gentlemen and ladies" can be said to be the most famous service motto in the global hotel industry! The Ritz-Carlton Hotel is also the only hotel company in the hotel industry that won the MAICOLM BALDRIGE National Quality Award. So, how does "Gentleman and Lady" practice? The secret lies in the application report of Ritz-Carlton Hotel Company to declare the MAICOLM BALDRIGE National Quality Award. This report comprehensively expounds the quality management system and concept of the Ritz-Carlton Hotel. The English version of the report can be downloaded from the official website of the Ritz-Carlton Hotel. However, I heard that the Ritz-Carlton Hotel has published a book, The Golden Rule of the Ritz-Carlton Hotel, which has been distributed all over the world-it's really exciting!

5 Service Spirit-Marriott Road

If you want to manage a hotel group successfully, or if you work in a hotel management company, this book may become your management bible. The author of this book is Bill Marriott, who is now the chairman and CEO of Marriott International. This book combines the development history of Marriott International and many cases, which is the best interpretation of Mr. Marriott's management. But what are the eight hotel management books that have the greatest influence on me? It seems that there is no Chinese version in the former mainland. The English version I have was "hidden" when I stayed at the Marriott Hotel-"Stealing books is not stealing"! I stayed at Marriott Hotel recently, and they no longer put this book in their guest room. My colleague has a hardcover edition signed by Mr. Marriott, which makes me envy!

The birth of a galaxy

This book tells the entrepreneurial story and development history of Accor Hotel Group in France. One of the greatest influences of this book on the hotel industry in China is that the birth and development of the largest economy hotel chain brand in China is closely related to this book ―― it is a "management guide" for the management team of Home Inns.

7 Shangri-La Strategic Plan

Any hotel person can learn a lesson from it: the management concept and corporate culture of the hotel are by no means a few slogans! Strictly speaking, this is not a management books, but an internal document of Shangri-La Hotel Group-Group Strategic Planning, so it is impossible to publish it publicly. But everyone in the hotel should try to get it and read it.