What should I do if hotel customer information is leaked?

How to deal with hotel customer information being leaked:

1. You can negotiate with the hotel and ask the hotel to stop leaking;

2. Inform the industrial and commercial administration department or Other relevant administrative departments may order corrections and may issue a warning alone or concurrently depending on the circumstances. The hotel's leakage of personal information infringes on consumers' personal dignity, infringes on consumers' personal freedom, or infringes on consumers' rights to have their personal information protected in accordance with the law;

3. If the leaked information causes a large amount of illegal information to be spread; causing user information Leakage, causing serious consequences; causing the loss of evidence in criminal cases, the circumstances are serious; there are other serious circumstances. The offender shall be sentenced to fixed-term imprisonment of not more than three years, criminal detention or public surveillance, and shall also or solely be fined. If the circumstances are particularly serious, the offender shall be sentenced to fixed-term imprisonment of not less than three years but not more than seven years, and shall also be fined.

How to report hotel information being leaked:

1. You can complain to the consumer association, industrial and commercial administration department or other relevant administrative departments;

2. If Infringement of consumers' personal freedom or infringement of consumers' rights to have their personal information protected in accordance with the law shall be ordered to make corrections by the industrial and commercial administrative department or other relevant administrative departments, and may be imposed solely or concurrently with a warning, confiscation of illegal gains, or a fine according to the circumstances; if the circumstances are serious, , ordered to suspend business for rectification and revoke the business license.

To sum up, you can sue them in court as long as you can prove that they disclosed the information.

Legal basis:

Article 29 of the "Consumer Rights and Interests Protection Law of the People's Republic of China"

Operators collect and use consumer information Personal information should follow the principles of legality, legitimacy and necessity, clearly state the purpose, method and scope of collecting and using the information, and obtain the consent of the consumer. Operators who collect and use consumers' personal information should disclose their collection and use rules, and must not collect or use information in violation of laws, regulations and the agreements between the parties.

Operators and their staff must strictly keep the personal information of consumers collected confidential and shall not disclose, sell or illegally provide it to others. Operators should take technical measures and other necessary measures to ensure information security and prevent the leakage and loss of consumers' personal information. When information leakage or loss occurs or may occur, remedial measures should be taken immediately.

Operators are not allowed to send commercial information to consumers without their consent or request, or if consumers explicitly refuse.