Company Quality Service Speech

Only the company's high-quality service can attract more customers. Below are the relevant articles about the company's high-quality service speeches that I have collected for you. I hope they can help you. If you think they are good, you can share them with others. What a buddy! Speech on the company's high-quality service 1

Dear leaders, dear colleagues:

Hello everyone, I am xx from the housekeeping department. I am very happy to be here to participate in the excellent service. Employee selection, I am very grateful to all the leaders for giving me this opportunity! I can make such rapid progress, which is inseparable from the help of the leaders and colleagues in the hotel and department! Here, I sincerely thank you all for your concern and help! As a waiter, I don't think this job is humble. We are helping guests every day, so that guests can feel at home in a foreign land! When I see customers solving their problems with our help, I feel very satisfied!

Guest room is one of the indispensable departments of the hotel. As a member of the housekeeping department, I feel very happy. I remember that when I first entered the hotel, I was still an intern and I was so interested in everything. Strange and full of curiosity, I have countless questions about many things. When we chose a position, we did hesitate for a long time! Holding the order that has been sent to you and don’t know how to choose? After thinking about it, I wrote down the word "guest room" with determination! Later, a colleague asked me, the housekeeping department is so tired, why do you still choose the guest room? I answered that colleague: I chose the guest room because the guest room was tiring! He was a little surprised! I said: The housekeeping department can train people very much, no matter in what aspects? It can change a person, and I heard that 60% of hotel managers have worked in guest rooms before! So, I have enough reasons to choose it! The colleague nodded after hearing this. I think he agreed with my idea!

After three days of pre-job training, I learned a lot, including the background of the company, when it was founded, what industries it has, what other hotels it has in addition to Guiyang Century XX, etc. ! When I officially took up the post, I discovered that the guest room is really a very tiring department, and it is a place where skills are tested. When I first took up the post, even the simplest task of making a bed was a serious problem. It was not neat and tidy, but the master did everything and even came to help me re-make the bed! At that time, I felt very uncomfortable, thinking about what the master would do with me in the twelve rooms. The master seemed to have noticed what was on my mind! She patiently explained to me the techniques and precautions for making a bed! With my constant efforts under the master's patient guidance, I was finally able to make a bed neatly and quickly! I am very happy when I see my results!

Later, the leaders of the department gave me the opportunity to study in service classes, so that my learning scope was not limited to making beds and cleaning! At the beginning, I was very nervous and afraid of making mistakes, but I was very lucky. I booked a team soon after I started the service class, and then got help from the foreman. At the same time, I also received strong support from the day shift team, which allowed me to work in a warm and warm environment. There has been greater progress in the environment and more things have been learned!

Unknowingly, it has been eight months since I came to the hotel. During these eight months, under the patient guidance of the leader and the constant help of my colleagues, I have studied hard. When I could do nothing, today I can stand alone and I can see my own growth! I also took the new employee regularization exam yesterday, and my heart is filled with gratitude! In the days to come, I will study harder!

The orientation value of xx people, if you get it, you will lose it, if you lose it, you will get it! Whatever we lost? What did you get? I will learn to treat it with a peaceful heart! Serve with love and do things with heart!

Finally, as the New Year is approaching, I wish you all a happy and prosperous new year, and I wish the hotel’s sales to continue to grow! Speech No. 2 on the Company’s High-Quality Service

The topic of my speech today is about the bank’s high-quality and civilized service. Competition in the financial industry is not only a competition for reputation, but also a competition for services. Whoever has a good reputation and good service can better adapt to the needs of customers and occupy more markets. Banking services reflect the level of bank management, which also includes the cultural connotation of the bank itself and the spiritual outlook of its employees, and what is displayed to the public is a brand.

Banks are a service industry, and service is the foundation of the bank. We can only continuously enhance service awareness, change service perspectives, and strengthen service measures, including service quality, service methods, service content, service attitude, service environment, etc. Only in this way can we improve the level of high-quality and civilized services.

I personally think that service is a kind of management. Improving the level of high-quality civilized services must require strict, standardized, and scientific management. Strict and standardized management can improve the level of high-quality civilized services. The quality of high-quality and civilized services reflects the level of a bank's management. Therefore, banks should strictly rely on management systems in the process of implementing high-quality and civilized services. This includes job specifications, uniform dress, appearance and manners, civilized language, telephone language, etc. These must form a system and become the code of conduct for each employee, which must be strictly implemented. Service is a culture. The bank's construction of a service culture system should include: employees must have a service spirit of love and dedication, service-oriented ethics and values, and a pragmatic spirit of selfless service, unity and forge ahead, mutual help, and hard work. The unique entrepreneurial spirit of the industry can enable bank employees to establish risk awareness and benefit awareness, thereby giving full play to the motivating effect of this service culture. Service is a spirit. The core content of the bank's civilized and high-quality service activities is to guide employees to establish a correct sense of value, professional ethics, and professionalism, to serve as a service concept that promotes prosperity and honor, and to put credibility first, high-quality service, and honesty and law-abiding as the service concept. The professional code of ethics is the standard. To establish and improve the service awareness and service behavior of employees, we must establish customers.

The core of banking services is to maintain and strengthen connections with customers. Therefore, our bank must be customer-centric at all times and adjust itself. Services must shift from simply operating financial products to maintaining and deepening connections with customers. It is not enough to just focus on meeting customer needs. We must also study the complex various factors behind customer needs. For all these factors, only by firmly grasping the core of maintaining relationships with customers, being market-oriented, and meeting the multi-level needs of customers with high-quality and diversified special services can we gain sustained momentum for our own development. The concept of "customer" is a concept of "big customer". Not only the customers directly served by the bank, but also the departments that have a restrictive relationship with the bank's services, and even the bank's own employees should be regarded as customers. Therefore, when dealing with relationships with customers, banks should establish awareness of the big market and big customers and the concept of "service is a whole process". Build a new relationship between banks and customers, coordinate and manage the factors that restrict the relationship with customers, and enhance customer stability. Without good service as a guarantee, even customers who are attracted temporarily may run away, so high-quality service is credibility . Therefore, strengthening and improving service awareness is the prerequisite for developing high-quality and civilized services. Therefore, it is necessary to fully mobilize, mobilize deeply, build momentum, and promote high-quality civilized services. High-quality civilized service is related to the image of a company. Therefore, it must be fully mobilized and all employees involved. Let our employees have unified, detailed and clear standards for all aspects of work every day, from receiving the first customer to seeing off the last customer. This ensures that every employee receives customers with courtesy, etiquette, and restraint. Handle business in a standardized, fast and accurate manner, making customers feel harmonious, friendly and warm.

Therefore, providing good service is a comprehensive work related to the bank’s social image and affecting the bank’s various business activities. Therefore, every institution, every department, and every employee of the bank must support each other. , cooperate with each other, enhance service awareness, take into account the overall situation, give full play to the overall function, and strive to improve the service level and service quality of the entire bank.

To achieve good results in high-quality civilized services, the key is to put people first, improve the political quality and professional quality of employees through education, training and strengthened management, and create a high level of quality service with the high quality of employees. From the professional ethics education of all employees to love their jobs, be honest and trustworthy, do things fairly, serve the people, and serve the society, every employee will understand that his or her behavior represents the image of the bank and that he or she will be honored in his/her job position. Be warm and consciously maintain the image and honor of the whole bank, which is a new level of quality service. For example, the counter is the place where a bank has the most frequent contact with the public, and it is also the place where business and derivative deposits are directly handled. A good service image of a bank must be embodied by the counter service.

Increasing the intensity and breadth of supervision and establishing a comprehensive supervision system are the guarantee for the implementation of high-quality and civilized services.

Quality service work must be carried out constantly. In addition to formulating and implementing various systems, supervision and inspection mechanisms must also be strengthened. High-quality civilized services are never-ending, and the most important thing is persistence and implementation.