Responsibilities of hotel attendants

Responsibilities due from hotel staff:

Consciously abide by the commuting system and departmental rules and regulations.

Warmly receive visitors from hotels and departments, and make corresponding explanations, but don't chat with them, and don't disclose company and department information at will.

Responsible for the storage and distribution of all kinds of keys and communication tools in the department.

Answer the phone according to the standard requirements, answer various questions and provide accurate and effective information.

Fill in and process documents and forms quickly and accurately, and pay attention to cleanliness and beauty.

Check, complete, hand in and distribute all kinds of documents and forms on time, and convey work information to all departments and other departments.

Master room information, fully understand the rooms and names of long-term guests, foreign guests and VIPs; It is convenient to provide information to floors and managers quickly and accurately.

Follow up VIP reception, important guest reception, conference reception, etc. , notify the foreman, director and relevant personnel to make preparations for the arrangement and report the situation to the director and manager.

Responsible for sorting out the equipment items in the service center and manager's office, and regularly cleaning and maintaining computers, electrical appliances and office equipment; Make it clean and beautiful, and keep the environment clean and orderly.