Traditional Culture Encyclopedia - Hotel accommodation - What if the guest complains that the water temperature in the hotel is not enough?
What if the guest complains that the water temperature in the hotel is not enough?
First of all, I apologize for the trouble caused to the guests, ask the engineering department about the water temperature, and adjust it in time if other guests complain that the water temperature is not enough.
In addition to providing accommodation for guests, hotels will also provide services invisibly, and services are priceless goods, which are intangible goods sold to guests anytime and anywhere. If the service makes the guests dissatisfied, the guests will be angry.
As long as the hotel's complaint department handles it well, so that the guests will no longer be angry and complain, the hotel has basically no loss, as long as it calms the mood of the guests. Moreover, this kind of complaint is a kind of conscience cycle, which can change the influence of guests on the hotel, let the hotel know where it is not doing well enough, and then correct it.
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