Three Summaries of Personal Work in Front Desk Positive Employment

The summary of personal work at the front desk is to analyze and study the relevant situation at a certain stage, and make written materials with guiding experience, methods and conclusions, which can make the mind more clear and the goal more clear. So review and write a summary. So what should we pay attention to when summing up? The following is a summary of my personal work at the front desk. I hope it helps you.

Summary of personal work at the front desk: 1 Many people can know most of the work of the front desk clerk, such as answering the phone, making forms and receiving guests. How does every front desk clerk grow up for these trivial jobs? The following is a summary of the work of the front desk clerk:

In many people's minds, the front desk work is just simple work such as answering the phone and doing some forms. From my summary of more than one year's work as a front desk clerk, I know that front desk work is also a very training and fast-growing job. If you don't believe me, just look at the contents of my work plan at the front desk.

My personal work plan model essay starts from four aspects:

1, in my daily work, I will do the following:

(1) Assist all departments in the registration, submission and distribution of all kinds of official documents, sort out the documents that are not specifically sorted and put them into labeled folders.

(2) Do a good job of sending and receiving all kinds of letters.

(3) Do a good job of sorting out low-value consumables.

(4) Cooperate with superior leaders to assist each department.

(5) Do a good job in the management of office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs.

(6) do a good job in the maintenance of office equipment,

(7) Assist the superior to do a good job of scheduling and duty during holidays to ensure the safety and security of the company during holidays.

(8) Complete other tasks assigned by the leaders seriously, on time and efficiently.

In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.

2. In administrative work, I will do the following.

(1) Do a good job in the services of all departments: strengthen the contact and communication with the information officers of all departments, transmit information quickly and systematically, and ensure the timely and accurate information transmission within the company.

(2) Do a good job in employee service: feedback employee information to company leaders in time, and make a good bridge between employees and leaders.

(3) Assist the superior leaders of the company to improve various rules and regulations of the company.

3. I will do the following three things to improve my personal cultivation and business ability:

(1) Actively participate in basic management training arranged by the company to improve professional skills.

(2) Learn work experience and methods from leaders and colleagues, and quickly improve their own quality.

(3) Improve the knowledge level through individual independent learning.

I know very well that a person's ability is limited, but his development opportunities are unlimited. Now is the era of knowledge economy. If we can't improve our personal ability and professional level quickly, then we will be eliminated by this society. Of course, if you want to improve yourself, you must first have a good platform. I think the company is my best platform. I will certainly seize this opportunity to improve my work level and self-cultivation and realize my highest value.

4. Other work

(1) Assist the Human Resources Department in all kinds of work.

(2) Complete other temporary work in a timely, earnest and accurate manner.

The front desk work of the company is trivial and complicated. I will make a reasonable division of labor and arrangement according to the actual situation, conscientiously implement the post responsibility system, and ensure that the work is carried out in an orderly manner; We should also work creatively and constantly explore new ideas, methods and experiences in our work; At the same time, while enhancing work creativity, we must pay attention to doing things in place and not being offside, providing services without interfering in decision-making, and truly becoming a bridge between leaders' staff assistants and superiors and subordinates.

Personal work summary at the front desk. Time is always fleeting. In a blink of an eye, I have been in Hongdu for nearly a month, and with the progress of time, my gains have also increased a lot. Since I joined the company, I have tried my best to adapt to the new work of the working environment and the front desk, earnestly performed my duties and successfully completed various tasks. This month's study and work are summarized as follows:

First, study hard and try to adapt to the work:

As a foreigner, who just joined this working environment, most of them are Shanghainese, and their language and workflow are a little unaccustomed and unfamiliar. Thanks to the patient guidance and help of leaders and colleagues, I have basically become familiar with the work content of the front desk and the functions of various departments in the company in a short time. Also let me quickly overcome the inferiority complex of foreigners and integrate into the warm family of Hongda Group.

Everything at the front desk represents HTC Group. Be polite to visitors, be kind when answering calls, be careful when completing all work, and be open-minded and sincere when treating colleagues? Bit by bit let me study at work, make progress in my study and gain a lot.

Second, strive to do a good job at the front desk:

Personally, I think it is not enough to have good judgment to do a good job in front desk service, but also to learn relevant professional knowledge to avoid doing bad things with good intentions. For example, in my spare time, I seriously study etiquette knowledge and public relations. Understand the common etiquette knowledge that people must abide by, including sitting posture, standing posture, tone of voice, eyes, makeup, clothing collocation, answering customer questions, etc. Strive to strengthen theoretical knowledge and do a good job in practice.

Third, strengthen communication with all departments of the company:

Learn more about the company's development and the detailed work content of each department. With these knowledge reserves, on the one hand, you can answer customers' questions in time and transfer calls accurately. On the other hand, if you know that there is no one in a certain department, you will remind the caller and give a brief explanation when there may be someone, or answer the customer's questions briefly within your power, and at the same time you can seize the appropriate opportunity to promote the company's image. Do a good job as a bridge between company departments and customers.

Fourth, expand your knowledge and constantly improve yourself:

A month's work also gave me a sense of crisis. I will receive some faxes and materials in English at work, and some customers will call me for more professional consultation. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I think I should constantly charge myself in my future work to increase my knowledge and reduce the lack and mistakes of some professional skills in my work. I went in and out of the workplace, made some small mistakes and was corrected by the leader. But these experiences have also made me mature, and I have considered all kinds of problems more comprehensively to prevent similar mistakes from happening.

I have learned a lot from this job, such as self-confidence and sense of confidentiality, which have increased a lot. At the same time, I also realized a lot. I think we should learn more while we are still young, so that we can have a foothold. I am deeply proud to see the rapid development of the company again. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

Personal work summary at the front desk (3) I used to think that time passed slowly until I came to our hotel. During the probation period, I feel that time flies for the first time. I have been working here for three months, but I didn't realize that I spent three months here because the personnel asked me to write a work summary.

In these three months, I have learned a lot, which is not a cliche. In the three months since I graduated to work in our hotel, even my parents praised me for being sophisticated and treating people differently. I think this is definitely a good result of working here! Now let me sum up the work of the three-month probation period!

First, mentality

I have been here for so long, and my mentality has changed the most. I used to study as a student. Although I work hard, I still have less sense of responsibility and no strong sense of responsibility brought by my work. During the few days working at the front desk, I found that my sense of responsibility to the guests, and then my work life, had an unusual change. It turns out that I have become so responsible and considerate of others! This made me want to thank the work and study during this probation period from the beginning.

Second, at work.

Finally, I mentioned the change of mentality, and it is precisely because of the change of mentality that my work has undergone great changes. I used to think that what the front desk did was nothing more than simple chores, but after I really came here to work, I found that it was not what I expected. The work of the hotel front desk is very technical. This job is not about your cultural knowledge, but about your life knowledge. Well, it should be more about your experience. From dealing with people to solving any problems raised by guests, this process can not be learned from textbooks. You must sum up experience in practice and sublimate wisdom from experience in order to do this job well. Fortunately, I think I have made some achievements in these three months. Every time I look at the guest's praise, I will sincerely thank myself for my efforts.

Third, in life.

Maybe people grow up in activities. Because of the change of mentality and work, my life is getting better and better, which means I love life more and more. Maybe this has a lot to do with my work in the hotel. Now I eat and sleep at home and do everything as seriously as a hotel treats its guests. In short, I have a sense of ritual towards life, which also makes my parents praise me for living more and more decently.

Having said that, this is my summary of this probation period. I also talked about my life. It seems a bit redundant, but I think this is a whole system, which is connected together. Because my mind is good, my work will be good. If you work well, your mood will be better and your life will be better and better. In the future, I will continue to work hard!

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