How to complain about hotel charges?

1. How to complain about hotel charges?

1. Complaints about hotel charges are as follows:

(1) Pay attention to retaining evidence materials when consuming, such as invoices, consumption lists, receipts, credit card records, bank remittance records, screenshots of successful online transaction payment, etc.

(2) when making a complaint, it is necessary to provide the facts and relevant evidence of the reported person's violation of laws and regulations;

(3) Consumers can call 1 10 or 123 15 to report;

(4) The industrial and commercial department will punish the hotel according to relevant laws and regulations.

2. Legal basis: Article 24 of the Consumer Protection Law of People's Republic of China (PRC).

If the goods or services returned, replaced or repaired by the "Three Guarantees" obligation operators do not meet the quality requirements, consumers may return them according to the provisions of the state and the agreement of the parties concerned, or require the operators to fulfill the obligation of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.

Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation.

Second, how to identify consumer fraud?

1. The means used by business operators to provide goods or services exaggerate or conceal the information that is of great interest to consumers, such as the quantity, quality and performance of goods, and mislead consumers;

2. Whether the operator's behavior misleads consumers or not should be judged by the cognitive level and recognition ability of ordinary consumers;

3. Does the operator have the subjective aspect of committing fraud, and the goods sold or services provided infringe on the exclusive right to use registered trademarks of others?