Please speak English at the hotel front desk

The hotel's front desk/front desk handles room reservations, accommodation registration, inquiries, and valuables storage for guests. The English conversation used is basically business English, so you need to pay attention to the corresponding politeness and etiquette. For example: when asking for a guest’s name, it is best not to use the “What’s your name?” method. It is better to use a more formal method such as “May I have your name?”

When receiving guests, the four commonly used question expressions are:

1. May I…

May I have your name, please? His surname?

May I see your passport, please? Please let me see your passport, please?

May I know your nationality, please? What is your nationality?

2. Could you…

Could you fill out the form, please? Could you please fill out this form?

Could you please speak slowly? Could you please speak slowly?

Could you hold the line, please? Please don't hang up the phone, please?

3. Would you…

Which kind of room would you prefer? Which kind of room would you prefer?

How long would you like to stay? How long would you like to stay?

What time would you like to eat? When would you like to eat?

4. Shall I…

Shall I make the reservation for you? Do you want me to make a reservation for you?

Shall I call a taxi for you?

1. Is there any valuables stored?

.May I ask if you have valuables in your storage?

2. Please check out before 12 noon.

.Please check out before 12 in the afternoon.

3. Please keep the room card. If you lose it, you will be compensated 50 yuan for each room card.

Please take a good care of your key , We will charge 50 Yuan for the card if you lost it.

4. The remaining money will be returned to you when you check out .

The remaining of your deposit will be returned after you check out.

5. Words: VIP Floor, Hour room ( Room that charged hourly)

6. Are there room discounts? Sorry, the room is not on discount now. We can give you two breakfast coupons.

Could you give me any discount , please ?

Sorry , but we don't offer discount at the moment , We could give you a breakfast coupon for exchange :)

I hope this helps you. If you have any questions, please contact me