How are hotel stars rated? Hygiene requirements? As mentioned, thank you

According to the "National Star Hotel Rating Standards of the People's Republic of China", hotels are divided into five standards from one star to five stars. The star rating is symbolized by a gold-plated five-pointed star, with one five-pointed star representing one star, two five-pointed stars representing two stars, three five-pointed stars representing three stars, four five-pointed stars representing four stars, and five five-pointed stars representing four stars. Indicates a five-star rating, and five platinum five-pointed stars indicate a five-star rating. The lowest is one star and the highest is platinum five stars. The higher the star rating, the higher the grade of the tourist hotel. Star classification conditions: One star 6.1 One star 6.1.1 The layout of the hotel is basically reasonable and convenient for guests to carry out normal activities in the hotel. 6.1.2 Public information graphic symbols comply with GB/T10001.1 and GB/T10001.2. regulations. 6.1.3 There are heating and cooling equipment adapted to the local climate, and all areas are well ventilated. 6.1.4 Facilities and equipment are well maintained, clean, hygienic and effective. 6.1.5 Various instructions and service texts should be expressed in both standardized Chinese and English at least. 6.1.6 Ability to provide services in English. 6.1.7 Front lobby a. There is a front lobby and a main service desk; b. The main service desk is located in a prominent position in the front lobby, with decoration, good lighting, and signs in Chinese and English; the reception staff in the front lobby provide reception and inquiries in Mandarin for more than 18 hours. Inquiry, checkout and message services; c. Provide hotel service promotional materials, room price lists, local tourist transportation maps, and main transportation timetables; d. Provide small luggage storage services; e. Provide luggage entry and exit services. 6.1.8 Guest rooms a. There are at least 15 rooms (sets) available for rent; b. The door lock is a hidden lock, equipped with an anti-theft device, and emergency evacuation plans and relevant instructions are posted in a prominent position; c. It is well decorated, with cushioned beds, Tables, chairs, bedside tables and other supporting furniture; d. At least 75 guest rooms have bathrooms equipped with toilet bowls, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women on the floors without bathrooms in the guest rooms, as well as separate public bathrooms for men and women, separate for guests, equipped with shower curtains. Effective anti-slip measures are taken to provide cold water 24 hours a day and hot water 16 hours a day. e. Adequate lighting and blackout curtains; f. Provide hotel service guides, price lists, and accommodation instructions; g. Guest rooms and bathrooms are fully tidied up once a day, and bed sheets, quilts, and pillowcases are changed every other day or at the guest's request, and every guest Must be replaced; h. Provide hot and cold drinking water 16 hours a day. 6.1.9 Catering a. There is a dining area with tables, chairs, tableware, lamps and sufficient lighting; b. Able to provide breakfast service; c. The catering processing area and utensils are kept clean and hygienic. 6.1.10 Public areas a. There are public toilets for men and women separately; b. There are public telephones; c. There are emergency lighting; d. The corridor walls are clean and decorated, with sufficient light 24 hours a day and are barrier-free. things. Emergency exits and other signs are clearly marked and located reasonably. Two-star rating 6.2 Two-star rating 6.2.1 The layout of the hotel is basically reasonable, making it convenient for guests to move around in the hotel. 6.2.2 Public information graphic symbols comply with the provisions of GB/T10001.1 and GB/T10001.2. 6.2.3 There are heating and cooling equipment adapted to the local climate, and all areas are well ventilated. 6.2.4 Facilities and equipment are well maintained, clean, hygienic and effective. 6.2.5 Various instructions and service texts should be expressed in both standardized Chinese and English at least. 6.2.6 Ability to provide services in English.

6.2.7 Front lobby a. There is a front lobby and main service desk that are suitable for the scale and star rating of the hotel; b. The main service desk is located in a prominent position in the front lobby, with decoration, good lighting, and signs in Chinese and English; front lobby reception staff Provide reception, inquiry, checkout and message services in Mandarin 24 hours a day; c. Provide fax service; d. The main service desk provides hotel service project promotional materials, room price lists, local tourist attractions (spots) introduction, tourist transportation maps, newspapers and periodicals and main transportation timetables; e. There are luggage trolleys and provide luggage entry and exit services; f. Provide small luggage storage services; g. Have management personnel on duty 24 hours a day; h. Provide guest resting areas. 6.2.8 Guest rooms a. There are at least 20 rooms (sets) available for rent; b. The door lock is a hidden lock and has an anti-theft device, and emergency evacuation plans and relevant instructions are posted in a prominent position; c. It is well decorated, with cushioned beds, Tables, chairs, bedside tables and other supporting furniture, with good lighting; d. At least 75 guest rooms have bathrooms equipped with toilet bowls, basins, showers or bathtubs (with shower curtains). There are separate public toilets for men and women on the floors without bathrooms in the guest rooms, as well as separate public bathrooms for men and women, separate for guests, equipped with shower curtains. Effective anti-slip measures are taken to provide cold water 24 hours a day and hot water 18 hours a day. e. There is sufficient lighting, and there are blackout curtains; f. There is a convenient telephone, which can make international and domestic long-distance calls or use a prepaid telecommunications card, and there are instructions for use; g. There is a color TV with clear picture and sound quality ; h. Be equipped with noise prevention and sound insulation measures; i. Be prepared with hotel service guide, price list, and guest instructions; j. Be equipped with at least two specifications of power sockets; k. Guest rooms and bathrooms will be fully tidied up once a day, and they will be cleaned every day or as needed Guests request to change bed sheets, quilts and pillowcases; l. Provide laundry service; m. Provide hot and cold drinking water 24 hours a day. 6.2.9 Catering a. There is a dining area with sufficient lighting, complete with tables, chairs, tableware, and lamps; b. Breakfast service is provided; c. Food delivery service is provided upon guest request; d. The catering production area and utensils are kept clean, tidy, and Sanitation; 6.2.10 Public areas a. Provide return lines or parking lots; b. Buildings with 4 or more floors (including 4 floors) have guest elevators; c. There are public telephones and local telephone directories; d. There are separate public toilets for men and women; e. Sales of stamps, letters, and daily necessities for travel; f. Emergency lighting. g. The corridor walls are clean and decorated, with sufficient light 24 hours a day and no obstacles. Emergency exits and other signs are clearly marked and located reasonably. Three-star 6.3 Three-star 6.3.1 The hotel has a reasonable layout, making it convenient for guests to move around the hotel. 6.3.2 Instructions should be clearly marked, and public information graphic symbols should comply with the regulations of GB/T10001.1 and GB/T10001.2. 6.3.3 There are air-conditioning facilities, all areas are well ventilated, and the temperature and humidity are suitable. 6.3.4 There is a computer management system suitable for this grade. 6.3.5 Facilities and equipment should be well maintained, safe to use, clean, hygienic and effective. 6.3.6 All management systems are sound and consistent with the hotel’s scale and star rating. 6.3.7 Various instructions and service texts should be expressed in both standardized Chinese and English at least. 6.3.8 Each customer service area can provide services in Mandarin and English. 6.3.9 Front Office a. Have a front office suitable for reception capacity. The interior decoration is beautiful and unique.

There is a general service desk that is suitable for the size and star rating of the hotel; b. Each section of the general service desk has Chinese and English signs, and reception staff provide reception, inquiry, checkout and message services 24 hours a day; c. Provide one-time general bill settlement Services (excluding goods); d. Provide credit card settlement services; e. Provide promotional materials for hotel services, room price lists, local tourist transportation maps, local tourist attraction introductions, major transportation timetables, and newspapers and periodicals suitable for hotel guests. ; f. Provide room reservations 24 hours a day; g. There is a safe for valuables that the hotel and guests can open at the same time. The safe is in a safe and hidden location, which can protect the privacy of guests; h. There is a doorman to greet guests 16 hours a day; i. There is a full-time bellman and a dedicated luggage cart to provide luggage services to guests 18 hours a day. There is a small luggage storage area; j. There are management personnel on duty 24 hours a day; k. There is a lobby manager who is on duty 18 hours a day; l. There is a guest resting place in the non-operation area; m. Provide valet booking and taxi arrangement services ; n. There are access ramps for disabled people in the foyer and main public areas, equipped with wheelchairs, which can provide necessary services for disabled people. 6.3.10 Guest rooms a. There are at least 30 guest rooms (sets) available for rent; b. There are door mirrors and anti-theft devices, and emergency evacuation plans and relevant instructions are posted in prominent locations; c. They are well decorated, beautiful, and cushioned Beds, dressing tables or desks, wardrobes and hangers, seats or simple sofas, bedside tables, bedside lamps and luggage racks and other supporting furniture. The interior is covered with carpets, wooden floors or other higher-end materials. Area lighting is used indoors and the illumination of objects is good; d. There is a bathroom equipped with a toilet bowl, a dressing table (equipped with a basin, a dressing mirror and necessary toiletries), a bathtub or a shower room. The bathtub is equipped with a shower curtain and shower head (there is also a separate shower room without a shower head). Take effective anti-slip measures. Use higher-grade building materials to decorate floors, walls and ceilings, with soft tones and good illumination of objects. There is a good exhaust system or exhauster, and the temperature and humidity are suitable for the guest room. There are 110/220V uninterruptible power sockets. 24-hour supply of hot and cold water; e. There are convenient telephones that can make direct calls or use prepaid telecommunications cards to make international and domestic long-distance calls, and are equipped with instructions for use; f. International Internet access services can be provided , and there are instructions for use; g. There is a color TV. There are no less than 16 broadcast channels, the picture and sound quality are clear, and channel instructions are provided. Playback content should comply with Chinese government regulations; h. Have effective anti-noise and sound insulation measures; i. Have at least two specifications of power sockets and provide socket converters; j. Have blackout curtains; k. Have single rooms; l. There are suites; m. There are stationery supplies suitable for this star rating. There are service guides, price lists, accommodation instructions, local tourist attractions and tourist transportation maps. Provide corresponding newspapers and periodicals at the guest's request; n. Guest rooms and bathrooms are fully tidied once a day, sheets, sheets and pillowcases are changed daily or at the guest's request, and guest supplies and consumables are fully replenished; o. Provide turndown service and say good night Compliment card; p. Bedding cotton fabrics (sheets, pillowcases, pillowcases, quilts and sheets, etc.) and bathroom knitted products (yukata, bath towels, towels, etc.) are made of good materials, exquisite craftsmanship, soft and comfortable; q. Hot and cold is provided 24 hours a day. Drinking water, tea or coffee are provided free of charge; r. 70 guest rooms have small refrigerators, appropriate amounts of wine and beverages, drinking utensils and price lists; s. Guests can meet guests in the room, and extra chairs and tea services can be provided upon request; t . Provide message and wake-up services; u. Provide clothing wet cleaning, dry cleaning and ironing services; v. Provide food delivery menus and drink orders, provide food delivery service 18 hours a day, and have food delivery signs that can be hung outside the door; w. . Provide shoe shine service.

6.3.11 Restaurants and Bars a. There is a restaurant that provides breakfast, lunch and dinner services; b. There are banquet single rooms or small banquet halls that can provide banquet services; c. There are bars or tea rooms or other places for guests to rest and communicate and provide drinks The service place; d. The tableware is not damaged, hygienic and smooth; e. The menu and drink list are beautiful and tidy, and the dish delivery rate is not less than 90%. 6.3.12 The kitchen a. is in a reasonable location, close to the restaurant; b. The walls are covered with ceramic tiles, and the floor is covered with non-slip materials, with floor troughs and suspended ceilings; c. The cold dish room and pastry room are independently separated, and there is sufficient air conditioning equipment. The temperature of the cold dish room complies with food hygiene standards, and there are air disinfection facilities inside; d. The rough processing room is isolated from other operation rooms, and the temperature of each operation room is suitable; e. There are necessary refrigeration and freezing facilities; f. The dishwashing room is reasonably located; g. Have special facilities for placing temporary garbage and keep them closed; h. Between the kitchen and the dining room, there are self-closing spring doors that separate entrance and exit for sound insulation, heat insulation and odor insulation; i. Take effective measures to disinfect mosquitoes Measures against ropes, cockroaches and other pests. 6.3.13 Conference and recreational facilities: There are conference and recreational facilities and equipment, and corresponding services are provided. 6.3.14 Public areas a. Provide return lines or parking lots; b. Buildings with 4 or more floors (including 4 floors) have sufficient passenger elevators; c. There are public telephones and local telephone directories. ; d. There are separated public toilets for men and women; e. There are small shops selling daily travel necessities, tourist souvenirs, handicrafts and other commodities; f. Selling stamps, sending letters, handling faxes, copying, typing, etc. International long-distance calls and other services; g. Provide computer rental services. h. There are emergency power supply facilities and emergency lighting facilities; i. The corridor floor is covered with carpets or other higher-end materials, the walls are clean and decorated, there is sufficient light 24 hours a day, and there are no obstacles. Emergency exits are clearly marked and located reasonably. 6.3.15 Have at least 10 items in the selected items.