Model essay on hotel business work experience

Five articles about hotel business work experience

When we have a lot of experience in mind, we can record them in our experience, so that we can make a good summary method. Do you know how to write an experience? The following is a short article about my experience in the hotel industry. Welcome to read!

I realize that as a hotel waiter, it is very important to be enthusiastic about hotel work, but I also need to have good service ability. For example, in case of emergency, the guest suddenly fainted due to myocardial infarction. If the medical staff arrive, the guest's life may be in danger. If the service personnel don't have any first aid knowledge at this time, it's useless to be enthusiastic again, because it involves the technical problem of "can't". So I think, as a hotel waiter, you should have at least the following service abilities.

First, language ability.

Language is an important tool and way for waiters and guests to establish a good relationship and leave a deep impression. Language is the material shell of thinking, which embodies the spiritual cultivation, temperament and attitude of waiters. The two most important aspects that guests can feel are the words and deeds of the waiter.

When expressing, the waiter should pay attention to the natural fluency and affability of his tone, keep the speed constant, and always remain calm and polite. Words expressing respect and modesty can often ease the tone, such as "you, please, I'm sorry, if you can". In addition, the waiter should also pay attention to the timing and object of expression, that is, to express appropriately according to different occasions and different identities of guests.

When people talk about it, they often ignore another important part of language-body language. According to the research of related scholars, body language plays a very important role in the expression of content. When using language, the waiter should use body language appropriately, such as using appropriate gestures and actions, in conjunction with oral expression language, to create an expression atmosphere that is easy for guests to accept and satisfy.

Second, communicative competence.

Hotels are places where interpersonal communication is intensive. Every waiter will have extensive contact with colleagues, superiors and subordinates, especially a large number of guests every day, and will have various service-based interactive relationships with guests. Handling these relationships well will make guests feel respected, valued and treated well. The acquisition of this feeling will play an inestimable role in the sustained prosperity of business and the promotion and dissemination of corporate brands. Good communication skills are an important basis for waiters to achieve these goals.

Third, observation ability.

The service personnel provide three kinds of services for the guests. The first is the service needs that the guests have made clear. As long as they have skilled service skills, it is generally easier to do this well. The second is the regular service, that is, the service that should be provided to guests without reminding. For example, when a guest sits down to eat in a restaurant, the waiter should quickly pour tea for the guest and put away paper towels or towels; In the lobby, as long as a guest with a lot of luggage comes in, the waiter will come forward to help. The third is the potential service demand that the guests have not thought of, thought of or are considering.

Being good at seeing through the potential needs of guests at a glance is the most valuable service skill for waiters. This requires waiters to have keen observation ability and turn this potential demand into timely and practical service. And providing this service is the most valuable part of all services. The first service is passive, the latter two services are active, and the provision of potential services emphasizes the initiative of waiters. The essence of observation ability is to be good at thinking about the guests' thoughts and deliver the service in time and properly before the guests speak.

Fourth, memory ability.

During the service, guests often ask the waiter some questions, such as hotel service items, star rating, service facilities, special dishes, tobacco, alcohol, tea and snacks, or urban transportation and tourism. At this time, the waiter will become the "walking dictionary" and "compass" of the guests with his usual experience or purposeful accumulation, so that the guests can know all kinds of information they need in real time, which is not only a service direction and guidance, but also itself.

Waiters often encounter substantial delays in service that guests need. That is, guests will have some matters entrusted to the waiter, or need some drinks and refreshments when eating. There is a long or short time difference between the presentation and provision of these services. At this time, the hotel waiter needs to firmly remember the service requested by the guests and provide it accurately at a later time. If the service requested by the guests is delayed or simply forgotten, it will have a bad influence on the image of the hotel.

Verb (abbreviation for verb) elasticity

Emergencies in service are not uncommon. When dealing with such incidents, waiters should adhere to the tenet of "the guest is always right", be good at standing in the guest's position, put themselves in the guest's shoes and make appropriate concessions. Especially in the case of the waiter, we should dare to admit our mistakes and apologize and compensate the guests immediately. Generally speaking, the guest's mood is a mirror of the service provided by the waiter. When there is a contradiction, the waiter should first consider whether the fault is on his own side.

Six, marketing ability

A waiter should not only complete his own job according to the working procedure, but also actively introduce other services to the guests and promote them. This is not only an important way to fully tap the utilization potential of service space, but also the need to reflect the waiter's sense of ownership and actively provide services for guests.

Although all the service departments of the hotel have specialized personnel for marketing, their main responsibility is external marketing, and internal marketing needs the waiters of all positions to do it together. Only when all the staff are concerned about the marketing of the hotel and feel the sense of market everywhere can we seize every opportunity to do a good job in the internal marketing of the guests. This requires the waiter not to wait for the request of the guests to provide services, but to be good at seizing the opportunity to sell the hotel's various service products and facilities to the guests and fully tap the consumption potential of the guests. Therefore, waiters should have a comprehensive understanding of various services and be good at observing and analyzing customers' consumption needs and psychology, so as to fully understand and sell products when customers are interested.

Essay on Hotel Business Work Mode 2 The busy and fulfilling 20__ years are coming to an end. In my new job, with the care and support of hotel leaders and colleagues, I successfully completed all the tasks assigned by the leaders. In this United and harmonious group, I have further improved my thinking and got great exercise in my work. My work experience is summarized as follows:

1. Establish the concept of taking the hotel as home, strictly abide by the rules and regulations of the hotel, consciously safeguard the collective interests of the hotel, maintain the overall image of the hotel, and be sincere, open-minded and patient.

2, fully understand the working environment, work category, working conditions, so that problems can be timely in place, timely solution.

3, don't be late, don't leave early, don't lack of Kuang, have something sick to ask for leave in writing to the leadership, to be conscientious, reasonable arrangement, no hurry, safety and stability.

4. Take good care of public property, timely and correctly use and maintain tools and equipment, and save energy. Starting from saving a drop of water and electricity, except for guests' use, people should turn off the lights when they are finished, turn off the water pipes in time, report for repairs in time when problems are found, and don't waste the energy of the hotel because no one is in charge. 5. Strive to improve their own quality, take the initiative to learn from colleagues, maintain a full work spirit, and achieve a conscious and rigorous work attitude.

Through this period of work, I found that I still have some shortcomings and need to improve. For example, I am not rich in professional knowledge, and I am going to improve my professional knowledge and service level by strengthening my study.

My plan for next year is:

1 As always, do a good job every day.

2. Seriously study the knowledge of the hotel engineering department and use the rest time for training.

3. Learn more about the hotel and enrich yourself. Strive to make your work to a new level.

Hotel business experience: singing and laughing all the way, all the way through difficulties and hardships, ushered in a hopeful year. Looking back on the year of coming to the hotel, freshness and joy coexist, and emotion and gratitude coexist. One year's time, although short, is rewarding for me, so I thank the leaders for giving me this rare learning opportunity and meticulous guidance, and for their meticulous care.

I. Work of the General Department

These days, I learned about the hotel's policy, layout construction, division of departments, work distribution, personnel positioning and other natural conditions. The general department is an office function and an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the rigorous and advanced management of our hotel. Quality inspection is an indispensable and important guarantee department for any enterprise. As a service industry, quality inspection is the top priority. Both the sanitary condition of guest rooms and the gfd of catering staff will affect the business development of our hotel. I only knew from the beginning that I now have a pair of eyes that see everything, which is a kind of progress and a great gain for me.

Second, other work

Blackboard newspaper is the window of our hotel's internal publicity. By publishing newspapers, I not only improved my writing level, but also enhanced my language expression ability. During the evaluation, thanks to the trust of the leaders, I compiled two evaluation materials with the help of the leaders. I deeply felt the lack of my language listing skills and logical thinking. First-line service is the most rewarding place. Although hard and nervous, I learned the knowledge of tidying up the room, turning over the bed and how to put it in order to be beautiful. I got to know the preferences of experts in time when I was welcome.

Third, learning experience.

Because _ _ hotel has its unique advantages, it has become a leader in the same industry from management system to development scale. The overall quality of employees has also been affected in the specific atmosphere of the university. I can be far-sighted, explore the external market and consider the personal interests of employees, and have the concept of knowing the big picture and taking care of the overall situation. Although this is a new enterprise, it is also a dynamic and creative enterprise. Every day here, I can see hope. Competition is also the driving force of enterprise development. The key is to master the skills of avoiding competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism, thus shaping brand enterprises with good characteristics.

How much enthusiasm, how much complacency, how much youth, how much laughter, all ended in yesterday's diary, but today is the starting point of the coming year, so we should raise new goals and challenges. In the new year, I will continue to work hard, report hard, study hard, sum up hard, March forward bravely on the journey of work, and the runway of life will be smooth sailing.

The experience of working in hotel business makes me feel that I have really improved a lot. I hope to do the details well through my own efforts. I have accumulated experience bit by bit since this time. As a hotel employee, I have great confidence in myself. I should try my best to do something well. Working in the _ _ hotel makes me feel a lot of pressure. I also got a lot of exercise in these things, and I will improve myself in the future. I like this working state very much and it helps me a lot. I really should improve myself step by step in some things. These are all things I should do well. It is very important to keep in good working condition.

At work, I always hope that I can do my work slowly, and some things need to be done hard. I have been deeply touched by this for a while, which is really valuable to me. With such work experience, I very much hope that I can work hard and do well. Only when you have confidence in yourself can you realize your requirements. As a hotel employee, I am also actively implementing my work now. I am eager to improve myself steadily. Some things should be optimistic. Now I am slowly accumulating myself. I have no doubt about this, and I know it very well. I have made great progress in _ _ Hotel and have always been correct in my work. No matter what way I use, I insist on doing my own thing well. Now I am deeply aware of this. Something needs refreshing. I have maintained a good working attitude all this time.

Through this period of work, I am more and more familiar with the work of _ _ hotel. I got a lot of exercise here, and sometimes I have a profound experience. I have been insisting on doing my job well, and sometimes I should work harder. I really should implement the relevant system in some things. As an employee of _ _ Hotel, I should abide by and be familiar with every rule and regulation of the hotel. With this mentality, I'm sure I can learn my job well. I also feel that I have made great progress and am impressed. I will do better in the next study, continue to play my own state, and motivate myself to do these things well. I also think it's very meaningful. Through this stage of study, I will definitely let myself continue to do my job well and work harder.

Essay on Hotel Business Working Mode 5 I came to _ _ Eco-Hotel for almost a year from land reclamation to trial operation. In this year's work, thank you for asking questions at all levels and your colleagues' guidance and concern. Let me learn a lot of valuable things, let me constantly improve myself in my usual work and improve my ability to do things. In this year, through my unremitting efforts, I was recognized by the leaders and completed a role change.

As a head waiter in a hotel, I also entered a brand-new working environment, in a brand-new environment. All work will start from scratch, and many things will be explored while doing, so that they can be comfortable in their work.

I know I'm playing a connecting role and coordinating the left and right. What I do every day is also trivial work. It is my important task to straighten out the relationship as soon as possible and put myself into my work. It is my duty to fully cooperate with the daily work of the supervisor, which requires us to have a strong sense of work, a correct attitude, rapid work efficiency and comprehensive efforts. My daily duties are:

1, execute the instructions given by the supervisor and manage the employees.

2. Supervise employees to serve guests, organize on-site deployment of employees, and ensure service quality.

3. Check the gfd, courtesy and working attitude of the subordinate employees, and lead the subordinate employees to do a good job of sanitation and cleaning, and strictly record the attendance of the employees in this class.

4, responsible for the recipients of the team's goods, fill in the recipients list and submit it to the supervisor for review, and then receive custody.

5. Hold a pre-shift meeting regularly every day to convey the instructions and notices of our store and various departments, summarize the work situation and precautions of the previous shift, and put forward the service requirements of each position.

6. Regularly check the equipment and facilities in the area to ensure that the facilities and equipment in the business area are in good condition.

Our service is embodied in humanized service, striving for perfection and creating a feeling of being at home for our guests. I have less experience now, and I still have a lot to learn. Sometimes mistakes are inevitable in my work, and I will take a warning from the problems that arise. If I want to get good grades, I must be self-reliant and redouble my efforts. I always believe that speaking by strength is better than luck.

The smooth development of daily work can not be separated from the concern of hotel leaders and the support of colleagues. The hotel is a big family, and its achievements have been achieved through the joint efforts of Qi Xin. The new year is a new starting point, and the past achievements will become history. We should make persistent efforts in our future work and strive to set new goals for ourselves, which will be carried out in the following aspects:

First of all, we will devote ourselves to maintaining the hotel customer relationship.

Actively promote the establishment of customer relationship management, and actively establish effective customer history files through our efforts, so that the management of customers can be truly effective and scientific.

Second, establish a customer-centric thinking.

Through meaningful communication with customers, this idea can understand and influence customer behavior, and ultimately achieve the purpose of improving customer acquisition, customer retention, customer loyalty and customer profitability. Turning customer information into positive customer relationship is a recurring process.

Third, you must set an example in the hotel.

Dedicated, decent style, elegant appearance. Self-confidence, decisiveness, composure, wisdom, liveliness, delicacy, sincerity and efficiency are the descriptions of the position of the foreman in the bath area, and they are also the self-requirements of the foreman.