What is the responsibility of the hotel floor minister?

1. Supervise and assist the waiters to provide customers with fast, effective and courteous services at designated posts.

2. Responsible for ordering food and catering services for guests in designated positions, and must master certain marketing skills.

3. Understand the promotion of menus, drinks, seafood prices, daily dishes, soups and seasonal foods, and convey them to employees.

4. Ensure that the service post has enough tableware reserves and is clean and tidy before business.

5. Make sure that the layout of the dining table meets the standard, and all the tableware is kept clean and in good condition.

6, grasp the appropriate time, to the food department or the kitchen to urge food.

7, pay attention to listen to customer dissatisfaction and requirements, truthfully report to the supervisor or restaurant manager. In case of special events or guest complaints, you should report to the boss in time if you can't solve them yourself, and don't make any claims.

8. Strengthen employee discipline, follow up service attitude, and understand employees' ideological style and work mood.

9. Make sure the bill is correct and settle the account for the customer.

10, earnestly implement the daily and monthly inventory work.

1 1. Make sure that the instruments and uniforms of yourself and the waiters meet the standards.

12. Supervise the waiter's specific operation at any time, and correct the problems in time to ensure that all services meet the standards and requirements set by the restaurant.

13, warmly welcome new and old customers, order food for customers through correct procedures and ensure that all dishes and drinks can be delivered in time.

14. Observe and remember the dining situation of customers in the responsible area, clearly assign tasks to subordinates and assist them at any time to ensure good and smooth service in this area. At the same time, pay attention to the situation of the guests at the next table, give necessary help to other lots, and answer any requirements or questions of customers.

15. Make attendance records of employees in this group and report to the supervisor or manager before the market opens.

16. Ask the guests for their after-dinner comments, make records and report to the boss in time.

17. Perform other duties as required.