How much has the epidemic situation work increased in five-star hotels?

Five key tasks of hotel management during the five-point epidemic. As follows:

1, usually turn on the air conditioning system 24 hours a day. At this time, it may be necessary for the general manager to personally sign a guest letter, sorry to inform the guests that during the epidemic period, due to the lack of guests, the central air conditioning will stop running during the day except when sleeping at night. I believe that guests can understand at this time. Of course, such a situation is only suitable for provinces and cities that are relatively south and the temperature is higher than 0 degrees.

2. Due to the bleak business and the risk of interpersonal transmission of pneumonia, a small number of employees stay in their jobs, and most employees have to take compensatory time off. Some employees who propose unpaid leave just meet their needs and do everything possible to reduce labor costs.

3. There is a buffet breakfast at ordinary times. At this time, it may be necessary to cancel the buffet form decisively, or cancel the breakfast supply across the board, or send the breakfast to the guest's room in the form of a set meal, which not only eliminates unnecessary waste of raw materials, but also avoids eating together, which is not conducive to the control of the epidemic.

4. Because there are few guests, it is necessary to start the floor sealing work at the first time, concentrate a small number of guests on a certain floor, and close all the rooms on the rest floors to reduce the workload of employees, and at the same time turn off water, electricity and gas to control energy consumption as much as possible.

5. Insist on marketing. Our hotel usually needs to do a good job in marketing, even during the epidemic, so we should pay more attention to it. For example, actively communicate with relevant departments whether the hotel has the opportunity to be requisitioned, and put photos of daily disinfection supplies and disinfection processes on the OTA platform to let guests know that the hotel's prevention and control measures are safe. For example, through the Golden Swan Hotel System (if other pm's are used to find similar functions), the individual customers, members and agreement units who spend the most and contribute the most in the hotel are analyzed and output, and then the marketing tools of flying pigeons are used to push epidemic care information, hotel operation, epidemic prevention measures and marketing activities for these customers.