High-end address of the front desk

Lobby manager, administrative front desk, etc.

Front desk reception is also called "administrative front desk", which corresponds to "administrative back office" and belongs to the jurisdiction of the company's administrative department. It is one of the typical positions of modern enterprises, belongs to the facade of the company facing the outside of the company, represents the image of the company, and must have a good image and temperament. Because the post needs to be on duty and must not leave the post, the number of posts shall not be less than 2.

Most enterprises usually provide regular internal adjustment according to the mobility of personnel. They are usually mainly responsible for customer visit and registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, and handling reception, handling relevant procedures, answering phones and returning visits to common problems.

The duties of the front desk reception involve:

1, subject to the work arrangement of the reception manager and director.

2. Exceptionally special things must be reported to the superior.

3. Accept any work assigned by the boss at any time.

4, do a good job of collecting and filing guest information, and check the relevant information.

5. Receive guests, deal with the difficulties and requirements of guests in the hotel in time, and provide corresponding services and necessary assistance.

6. Provide inquiry service, but remember not to tell others the guest information casually.

7. Print various business reports.

8. Pay attention to all kinds of publicity activities of the hotel.

9. Promote the facilities and services of guest rooms and hotels.

10, attend the reception staff meeting, solve problems in time, and carry forward the sense of ownership and responsibility.