The so-called hotel

This matter has reached the point where lawyers are invited to go to court, and there is basically no possibility of speculation. As for whether the store is bullying customers, it depends on people's subjective judgment.

Personally, both sides have some truth. The so-called hotel ceiling of 370 thousand is taken out of context. I didn't spend that much money in three days. The cost of 370 thousand is the cost of staying in a high-end villa hotel for one month. Just because the customer stayed for three days and went on a business trip, when he came back, he found that the original room had been booked and needed the hotel to refund the room fee.

The hotel thinks that the check-out was put forward by the customer, and the room rate was not charged during the check-out period, and the agreement and contract have been fulfilled, so it refuses to return or adjust. Let's take a look at the general process of this matter.

The whole thing happened in the tourist season. Mr. Xie booked the high-grade villa room of Guilin Watermark Gallery Hotel online, and both parties signed a one-month contract. The cost this month is 370 thousand. Mr. Xie checked out for three days, and when he came back, he was told by the hotel that he could only stay until 10. Because there is a great demand for rooms during the Golden Week, the hotel has already booked rooms at this stage. Mr. Xie disagreed with this and thought that he should enjoy the room for one month after paying the fee for one month, but the other party gave the room to others without telling himself.

Therefore, Mr. Xie asked the other party to return the remaining expenses.

It's not that stores bully customers, so many things can be understood from an angle. As a hotel, the hotel also made it very clear that the check-out was proposed by Mr. Xie, and the time after check-out was not charged. 370,000 yuan can be used up in one year. Mr. Xie didn't say when he would come back to stay, so the hotel has the right to give the room to other customers during check-out.

At present, the two sides are deadlocked, and the hotel thinks that it is not at fault, refuses to return the fees and adjustments, and is ready to enter legal proceedings.