Daily workflow of hotel department manager

Daily workflow of hotel department manager (7 general remarks)

The department manager is the manager who coordinates the allocation of resources between the department and the enterprise, and his main responsibility is to be responsible for the overall performance of the department. Below, I will share the daily workflow of the hotel department manager for you. Let's see what the hotel department manager is doing every day!

Daily work flow of hotel department manager 1 inspection

1. Pay attention to the business report. Read the shift change book, understand the work completion of employees in the last shift and each position, and make the next work plan.

2. Check the attendance and vacation of employees in each position. Arrange the workload reasonably and do a good job in personnel deployment. Check whether employees are energetic and whether gfd meets the requirements of hotels and departments.

3. Check the reception preparations for the day. VIP reception needs to be arranged in person on site.

Morning meeting

1. Read newspapers, understand and master recent major news and related information, and provide help for enterprise decision-making and management.

2. Preside over or attend the staff morning meeting to ensure that the staff understand the hotel policies, procedures and special events.

3. According to the morning meeting, early patrol, desk review legacy, call and preside over the management meeting at any time.

4. Arrange the matters that need to be decided by the general manager at the early meeting, report to the general manager for instructions, and arrange the implementation in time according to the instructions of the general manager. (Attend the hotel executive meeting every Monday, Wednesday and Friday)

Zhong Gang

1. Management during rush hour and walking. This is an opportunity to test the management level, service quality and effect of the department. Check the implementation of work procedures in each post and handle special matters related to employees at all levels.

2. Check the arrival of VIP and the quality of employees' work.

3. Various forms of treatment:

(1) Approve daily purchase orders;

(2) Sign and approve various reimbursement documents;

(3) interviewing job seekers;

(4) Sign employee entry, resignation, regularization and promotion forms.

(5) Review employee attendance, rewards and punishments, etc.

4. All kinds of desk work: daily work plan, weekly work plan and summary, unresolved problems in one week, weekly quality report, monthly work plan and summary, quarterly work plan and summary, mid-year/year-end work plan and summary, etc.

5. Supervise the daily/monthly inventory work and control the cost.

6. Responsible for the maintenance of department machinery and equipment, office supplies and fixed assets.

7. Understand the latest hotel products and performance, and improve the current work quality with the best technology.

8. Visit guests and get all kinds of feedback.

9. Handle external contact and internal coordination and communication in time.

10. Supervise employees to strictly implement all hotel safety regulations, emergency handling procedures and fire prevention rules and regulations. Participate in the weekly quality inspection and safety inspection of the hotel.

1 1. Assist subordinates at the peak of hotel service.

12. Evaluate the employees of each department and discuss the existing problems and areas that need improvement.

13. Ensure that the historical data of guests are updated in time.

14. Ensure the safety management of department keys.

15. Ensure the correct handover and management of the items left by the guests.

16. Conduct various trainings, especially for new employees.

17. Complete the random work assigned by the general manager. Truly and accurately feedback the hotel operation, management status and related matters to the general manager.

after work

1. Check the sanitary conditions of various areas and fire exits to ensure compliance with the specified standards.

2. Check the distribution and collection of department keys.

3. Read the handover book, supervise and inspect the work of subordinates, and ensure that the requirements of the guests are put in place in time.

4. Complete the work log.

After-hours meeting

1. Listen to the manager's report on the day's work. Make a summary and arrange the next shift and the next day's work.

2. Check the performance and work of managers, and summarize reasonable suggestions and opinions.

3. Summarize the work completion, supervise, investigate and supervise the implementation of the decisions in the meeting document plan.

Remarks: Turn on the phone 24 hours a day on holidays, and cooperate with hotel departments to handle any guest complaints and emergencies at any time.

Hotel department manager 2 daily workflow 1, responsible for the overall operation and operation of housekeeping department; Assign and supervise the work of employees and make work plans.

2, to ensure that the department cost and expenses, good control.

3. Check the rooms, facilities, equipment and articles at any time according to the operating standards of the hotel.

4. Formulate the annual budget of the department to ensure that the operating expenses of the department are controlled within the budget.

5, check the housekeeping facilities and management, spot check and improve the overall work quality and efficiency of the department.

6, organize the preparation of departmental work procedures and job evaluation.

Daily workflow of hotel department manager 3 1. Cooperate with the department manager to analyze the operating budget indicators and assist the department manager to formulate the promotion plan of the department.

2. Check and assess according to the daily work flow and service flow and norms of each post at this time, and urge subordinate employees to strictly abide by them.

3, understand the characteristics of employees, reasonable distribution of work.

4. Analyze the training needs of this point, formulate training plans and organize their implementation.

5. Be fully responsible for the daily operation of this point. Organize and implement various promotional activities in time.

6. Keep up with the new trend of catering development and strive to innovate in management and service.

7. Conduct on-site command and supervision during meals, and be responsible for the reception of important guests. Keep good communication with the guests at any time, keep in touch with the backstage, meet the requirements of the guests as much as possible, and properly handle the complaints of the guests.

8. At this time, make a reasonable procurement plan to assist the procurement department to control the quality, quantity and price of goods. Responsible for approving the application form of the day to ensure that the required items are sufficient.

9, formulate effective measures to urge employees to do a good job in the use of tableware, maintenance, maintenance, minimize the consumption of goods.

10, formulate the health and safety management system and relevant procedure specifications, and supervise subordinates to maintain high standards of health and safety management.

1 1. Supervise employees to use and maintain equipment and facilities to save energy and reduce consumption.

12. Supervise subordinates to strictly implement the rules and regulations of hotels and departments. Complete other tasks assigned by the catering manager.

Daily workflow of hotel department manager 4 1. Responsible for the operation and management of the floor of the hotel catering department;

2. Check and supervise the service work to ensure the service quality and food quality;

3. Arrange the daily work of the waiter and be responsible for the sanitary inspection of the restaurant;

4. Complete other tasks assigned by superiors.

Chapter 5 (1) of the daily work flow of the hotel department manager is fully responsible for the reception and inquiry in the front office, and supervises the staff to provide efficient and high-quality services to the guests. Report directly to the head of the front office.

(2) Preside over the front office work meeting, upload and issue it, and do a good job of coordination between this department and other departments.

(3) Responsible for handling guest complaints.

(4) Responsible for checking the gfd and working status of employees every day.

(5) Be responsible for mastering the training of employees.

(6) Be responsible for mastering the guest room status of the day and the next day, and check with the reservation department before coming off work.

(7) Check the rooms of guests with special requirements to ensure that these special requirements are taken care of.

(8) Apply for items in time to ensure that there are enough office supplies at the front desk.

(9) Responsible for the production of relevant monthly reports.

(10) Be familiar with all areas of the hotel;

(1 1) Effectively handle emergencies;

Daily workflow of hotel department manager 6 1. Patrol the jurisdiction and check the cleanliness and service quality of the room.

2. Check the maintenance of the guest room and arrange the overall cleaning plan of the guest room.

3. Check the storage and consumption of various items.

4. Pay attention to guest dynamics, handle guest complaints, and report to the department manager when there is a major accident.

5. Master the status of the rooms under their jurisdiction.

6. Be responsible for the work arrangement and deployment of employees under their jurisdiction, and supervise the work of room staff and cleaning handyman.

Daily workflow of hotel department manager 7 1. Make good preparations before shift, carefully check the shift handover records, pay attention to important shift handover matters, follow up the things explained by the previous shift in time, and do a good job of cashier shift handover;

2. Understand the room conditions of the day and the check-in situation of the night shift, and understand the situation before leaving the store that day. The morning shift is mainly about checking out, so be prepared to check out for the guests;

3. Help guests check in and check out, and register;

4. Answer/transfer the phone in time and accurately, record the information and convey it in time when necessary; Or cashier at the front desk;

5. Complete other tasks assigned by superior leaders.

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