Why are blind people refused to stay in hotels?

The reason for the hotel is that "there is no elevator in the hotel, and the blind must be accompanied by immediate family members".

According to the client Mr. He, he was blind since childhood and learned to live and travel independently very early. For example, this time, he took the high-speed train from Tianjin by himself with a blind cane, and before that, he stayed in a hotel without exception, and the process went smoothly.

165438+10.2, the Industry Supervision and Management Section of Fengtai District Cultural Tourism Bureau of Beijing responded that it had received relevant complaints. It is understood that the hotel has not set up special barrier-free rooms and facilities due to the limitations of venues and conditions. "The hotel thinks there are certain security risks, so there is no reception."

The Rights Protection Department of China Disabled Persons' Federation said that there are no restrictions on blind people staying in hotels. "Now all hotels or buildings must have barrier-free facilities, but it takes time to advance this work."

Extended data:

Up to now, the hotel has not responded:

Mr. He said that after being refused to stay, he tried to communicate with the other party. "I said that I can independently show him how to go up the stairs, and I can also use water and electricity independently in the room. It also shows that I am only visually impaired and self-care is not a problem. "

However, he was rejected by the hotel. "The other party said that their hotel has regulations that disabled people, the elderly and children must be accompanied. I asked them to take out the documents, but they couldn't. Anyway, they just won't let me live. It is also stressed that only normal people can stay normally. "

This made Mr. He feel angry, and he then called the customer service phone of Sumitomo Hotel Group Headquarters to complain. "The headquarters communicated with the hotel for a while, but the hotel still insisted on not letting me live." Mr. He told the Red Star journalist that in desperation, he called the police for help. "After understanding the situation, the police said that they had no right to force this hotel to check in for me, and suggested that I complain to the consumer association and other relevant departments."

After nearly two hours of fruitless communication, Mr. He changed to a hotel. After hearing about this, my friend called the Beijing Mayor's hotline 12345 to make a complaint. "1October 26th, 10, Fengtai District Tourism Bureau sent me an apology reply, saying that it wanted to talk about the hotel," Mr. He said, but until now, he has not received any response from the aforementioned hotels and Sumitomo Hotels Group.

Red Star News-The blind person was refused to stay in the hotel, and the other party said that someone must accompany him, saying that there was no restriction.