Hotel service quality questionnaire?

To what extent do you think the hotel should meet your needs after staying in our hotel before you stay in our hotel?

One: Basic investigation

E 1: The hotel has advanced equipment and electrical appliances, complete functions and convenient use.

The material facilities in the hotel lobby, guest rooms, restaurants and other places are luxurious, gorgeous and comfortable.

E3: The physical facilities of the hotel are in harmony with the services provided by the hotel.

E4: The sanitation in all areas of the hotel is timely and thorough.

E5: The service personnel are well dressed, neat and generous, and meet gfd standards.

E6: Hotels promise to do something at a certain time, so they can keep their promise.

E7: Service personnel can serve according to the promised time.

E8: Hotel service personnel are well-trained and skilled in their posts.

E9: You don't want to be told the exact time to receive the service.

E 10: When you need it, the service staff can help you enthusiastically.

E 1 1: Service personnel can provide timely, efficient and fast services.

E 12: positive enthusiasm of service personnel

E 13: It doesn't matter if the service staff is too busy to meet your requirements in time.

The service personnel are trustworthy.

E 15: You can feel safe and secure after staying.

The service staff is polite and thoughtful.

Service personnel can receive training in the hotel in order to do their job well.

E 18: Do you think everything in the hotel is worth it?

Service personnel can provide you with personalized service.

The service personnel know what you need and always pay attention to your needs.

E2 1: The hotel can meet your needs from your best interests.

E22: Even if you have special needs, I want to make your stay anywhere convenient.

Second, other surveys.

E 1: public facilities such as elevators are in good condition.

E2: Central air conditioning is very comfortable.

E3: Room service is very good.

E4: Guest Room Safety

E5: Convenient booking procedure at the front desk.

E6: Convenient registration procedure at the front desk

E7: The checkout procedure at the front desk is convenient and accurate.

The service in the business center is very good.

E9: The parking service is good.

Good food hygiene.

E 1 1: reasonable meal time.