How to complain about orange hotel

The correct way to complain when consumers defend their rights;

Complaint method:

Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, it must have the following contents:

Basic information of the complainant and the respondent. The name, address, postal code and telephone number of the complainant; The name, address, postal code and telephone number of the respondent. If the consumer entrusts an agent to complain, it shall submit a power of attorney to the Consumers Association.

Specific complaints. Handling of damage facts and negotiation with operators.

Concrete evidence. Consumers are obliged to provide evidence related to complaints to prove that there is a causal relationship between buying, using goods or receiving services and damage. Consumers Association generally does not keep original evidence (originals, objects, etc. ) provided by both parties to the dispute. Specific complaint request.

Date of complaint.

The specific requirements of the complaint are:

Write a letter of complaint. The name and detailed address of the complainant should be clearly written in the letter. The name, detailed mailing address and telephone number of the complained business enterprise, the specific situation of purchasing goods or receiving services, the damage and the negotiation process.

Provide invoices, documents, confirmations and other necessary explanatory materials.

The complainant should reflect the facts realistically and don't exaggerate the fiction. After preparing the necessary materials, you can complain to the relevant departments or consumer associations where the sales dispute is located, or you can bring a lawsuit to the people's court. Complaints should pay attention to the following points:

(1) Pay attention to the collection and retention of purchase invoices or service invoices.

(2) There should be instructions for use, certificates of conformity and inspection certificates, as well as advertisements and express commitments provided by merchants.

(3) Physical injuries, records, identification, medical records and other related materials shall be available.

(4) Pay attention to the legal limitation of complaints. In case of product quality problems, it should be repaired or replaced within 15 days. The implementation of the "three guarantees" of goods, according to the "three guarantees" provisions. The limitation of action for property loss claims is 2 years, and personal injury is 1 year.

Fifth, choose the object of claim. Generally speaking, you can claim compensation from the operator or directly from the manufacturer if necessary. Those who are damaged by false advertisements may claim compensation from operators and advertisers. If the purchased goods fail or have an accident during use, the site should be protected and the relevant departments should be required to issue an exploration certificate.