How to positively describe the hotel facilities and services! ?

First of all, you should know the characteristics and advantages of your hotel, and then proceed according to different customers, paying attention to what you say and see.

There are two kinds of general customers, one is business guests, who have high requirements for room comfort and need some office supplies.

Ask the guests what service they need first. If he doesn't talk much and is not enthusiastic, you don't need to say much to him. This kind of guest hates being chased, but it's not good for you to be too enthusiastic. Enthusiastic guests, you can introduce the hotel "Hello, welcome to our hotel, our hotel is a famous hotel here …", and then ask him what he still needs and needs to be woken up.

There are also some tour groups. These guests are generally in a good mood. Just introduce them to eat, drink and have fun. You can also tell them about the tourist attractions near Kan Kan, how good your hotel is, and the breakfast provided by the hotel.

Don't forget to wish them a pleasant journey! !