Speech on Hotel Service Etiquette

Lead: We know that hotel service etiquette is very important, so it is also essential to prepare an excellent speech. The following is a speech on hotel service etiquette compiled by me for everyone. Welcome to read and learn from it! Speech on Hotel Service Etiquette (1)

Dear leaders and colleagues:

Hello! First of all, I want to thank the leaders for providing us with such an opportunity to break through and show ourselves. I have always admired and admired those people who can be eloquent, witty and free-spirited when standing on the stage, but I never thought of standing on the stage myself. When I heard that this activity was going to be held, I was hesitant, timid and excited, but in the end I chose to take an active part. I will try to break through myself. No matter what the final result is, the important thing is that I dare to take the stage.

the passage of time, the test of life, the tempering of work, and the teaching of hotel leaders and elders have made us less naive, less reckless and less passionate, but more mature, more cautious and more responsible. Let us know how to cherish work, cherish life and cherish this hard-won responsibility. Family and children belong to our hearts, and hotels and work are my platforms to enrich my life. I have been working in the hotel industry for more than a year in a blink of an eye. A year ago, with the vision of the hotel industry, I had this career. From a layman who is afraid to say hello to his guests to my present independence, I am very grateful to all the leaders and colleagues for their cultivation and care. Without you, there would be no growth for me. Thank you, thank you! I have a unique feeling for this career. Although I haven't been in Jianhai Scenic Hotel for a long time, I feel that the quality of employees here is closely related to the culture of the company and the fate of the hotel. It has been a year since the trial operation to today. She, honesty-oriented, creates gold medal quality; She, pioneering and innovative, leads the industry brand. She is our booming business hotel with beautiful scenery of Jianhai. A spring and autumn period has witnessed our development and the establishment of a good reputation. Today, with the development of information, the comprehensive evaluation of our hotel on the Internet ranks second in the high-tech zone, because the first evaluation is a hotel that has just opened, and the evaluation is few, so it ranks first temporarily.

since its opening, our hotel has achieved 3 large-scale reception tasks. The reception of guests from all sides has made outstanding contributions to the development of various social and economic undertakings. The demolition of the surrounding rural areas and the demolition Committee have settled in our hotel, and the evaluation of our store is extremely high. Such a successful case has always inspired us. Since April, the hotel's external environment has had a great impact on us. External leaders have increased various sales methods, provided preferential and value-added services to members and agreed units, strengthened the training of employees' business and skills internally, refined the assessment, raised the requirements and increased the customer's experience. We believe that no matter how difficult it is, we must go ahead bravely and never forget the hardships along the way to build the Seaview Business Hotel. At work, we should have full work enthusiasm, serious work attitude, dedicated work spirit and innovative work consciousness. Adhering to the business philosophy of "customer satisfaction, social satisfaction, employee satisfaction and company satisfaction";

I have been working in the front office since I came to work in Jianhai Meijing Hotel. These work experiences have enriched my knowledge, exercised my life and made me learn and grow from it. I often think that this career has given me too much, and I have contributed too little to this career. What should I repay? Only be a man with a normal heart and do things with a grateful heart. No matter how much pressure I have on my work, I will work hard and do my job well and excellently. Looking back on my work in the hotel for a year, along the way, there are joys and sorrows, but more feelings are still a heavy responsibility on my shoulders. It is better to look at the harvest of autumn with the eyes of farmers than with the eyes of poets. At the end of sadness is a smile flashing, at the end of pain, there is happiness waiting, and I don't want to escape because I embarked on a journey to chase my dreams. I think this is a realm! When we are faced with a lot of good wishes and bad wishes in life, we should warn ourselves and remind ourselves that flowers are blooming in front of the pavilion and clouds are rolling out of the window. In the future, I will cherish this career more, keep learning, keep surpassing myself, be a man with heart and work with heart. Thank you for nurturing this career that I grew up in. A good environment makes excellent talents, jobs depend on competition, and income depends on dedication. Since we have chosen this position, we must remember our responsibilities and missions!

I love what I am doing now, because I have found my true self in this job. I feel that when I stand in the lobby with white hair and still wearing overalls and greeting my familiar guests, I will feel that this is the greatest satisfaction in my life. I am proud that I can be a professional service worker all my life, because I help others every day, and the guests get surprises from me. And we also found a rich life in the surprise of our guests. We may not have a lot of money, but we will certainly not be poor, because we are full of wisdom, experience, information, helpful spirit,

compassion, sense of humor, knowledge and skills for solving difficulties, loyalty and credibility, and of course, we have a loving family, all of which constitute our life today. Rich life is not hard to find, it is in every day of our life, in every surprise we bring to others! I will follow the hotel, follow Jianhai Group and step into a better tomorrow step by step.

thank you! Speech on Hotel Service Etiquette (2)

With the development of science and technology and information, the technology, products and marketing strategies of enterprises are easy to be imitated by competitors, but the thoughts, consciousness and behaviors that represent the company's image and service consciousness and are displayed by each service staff cannot be imitated.

that is to say, under the condition of market economy, the competition of goods is the competition of services. How to put customer service in the first place and provide customers with standardized and humanized services to the maximum extent to meet customer needs is the biggest challenge facing modern enterprises. Therefore, modern enterprises must work hard on service in order to obtain sustained and strong competitiveness in the same industry.

For service personnel, how to do a good job in service requires not only professional skills, but also the understanding of service etiquette norms: warm and thoughtful attitude, keen observation ability, good oral expression ability and flexible and standardized event handling ability.

what is service etiquette? It is the code of conduct and practice for service personnel to show respect and friendship to customers through speech, manners and behavior at work. Simply put, it is the etiquette norms and work art that service personnel apply in the workplace. Service etiquette is the concrete process and means to embody service, making intangible service tangible, standardized and systematic.

Tangible, standardized and systematic service etiquette can not only establish a good image of service personnel and enterprises, but also shape service norms and service skills that are popular with customers, so that service personnel can win understanding, goodwill and trust in their interaction with customers.

there is a "trapeze artist" who travels from city to city for business and often stays in hotels. He has a habit that he likes to "sit back and relax" when he sleeps, because the pillows in the hotel are not high, and he always has to put a pillow on another bed under his pillow to sleep. Once I stayed in a hotel, the "sit back and relax" on the first night did it myself as usual. When I returned to the hotel the next night, I found a small change: the pillow changed, the lower layer was an ordinary pillow, and the upper layer was a health pillow with a faint scent of medicine, and it was higher than the ordinary pillow. From then on, as long as he arrives in this city, he will stay in that hotel, and he will also introduce friends to wish him well.

it can be seen that in the service work, understanding and meeting customers' needs will bring customers more than this satisfaction and surprise.

On the other hand, a "casual" poor service may not necessarily bring that little regret.

An entrepreneur goes to a certain place to consult about investment. When he arrives at a certain bureau there, he will be off work for more than half an hour. But in the service hall, only one window out of five is occupied-a young female staff member is talking happily on the phone.

He came in front of this window and said "hello" to the lady three times, but there was no response. Almost ten minutes passed, and finally I hung up the phone in a voice of "hate". I saw someone standing in front of my window and said without looking up, "Come back tomorrow!" "But tomorrow is Saturday ..." "Come back on Monday and I'll teach you." She finally raised her head and gave a dirty look. "It's not easy for me to come all the way, and it's not time to get off work ..." "Is it easy for me? I have to pick up the children and cook ... I'm too lazy to tell you. "

with a bang, the last window is closed.

In the words of this entrepreneur, even the staff in the window department are like this, so the guarantee of investment income there is really worrying.

Therefore, as service personnel, learning and using service etiquette is not only the need of their own image, but also the need of improving double benefits and competitiveness.