What are the common sense of workplace etiquette of hotel waiters?

In hotel management, workplace instrument etiquette occupies a large module. The etiquette of hotel service personnel reflects the mental outlook of a hotel, and a good mental outlook can leave a very deep impression on guests. So what are the common sense of workplace etiquette of hotel waiters? Let's take a look at the common sense inventory of hotel waiters' workplace etiquette compiled by Bian Xiao.

First, the male waiter workplace gfd requirements:

1, hair: but the collar should be cut and blown frequently, combed neatly, without leaving big sideburns.

2, face: no beard, shave every day.

3, accessories: no necklaces, ring hands _, only watches and wedding rings are allowed.

4, hands: keep clean can not refer to _, can not refer to _ oil.

5. Work clothes: Work clothes should be clean, free of oil stains and defects, and wear work number plates and smiling clothes; Wear work clothes and a bow tie, and the white shirt is refreshing and white.

6, perfume: put a little perfume on the wrist, underarm carotid artery, remember that perfume is very heavy.

7. Feet: Wear flat or low-heeled shoes and cloth shoes, usually black, or casual shoes. Pay attention to keep your shoes clean.

8. Bathing: Take a bath and wash your hair frequently to keep your body odor fresh.

Second, the waitress workplace gfd requirements:

1, hair: Restaurant waiters usually have short hair. When on duty, you must roll up your long hair, wash your hair frequently, keep your hair clean, dandruff-free and odor-free, and use hair clips with simple style and coordinated color with clothes.

2, face: light makeup, decent, not rich, use bright lipstick, can not use lipstick too dark or too light.

3, accessories: no necklaces, ring hands _, only watches and wedding rings are allowed.

4, hands: keep clean can not refer to _, can not refer to _ oil.

5. Work clothes: Work clothes should be clean, free of oil stains and defects, and wear work number plates and smile plates.

6, perfume: put a little perfume on the wrist, underarm carotid artery, remember that perfume is very heavy.

7. Feet: Wear flat or low-heeled shoes and cloth shoes, usually black, or casual shoes. Pay attention to keep your shoes clean.

8. Bathing: Take a bath and wash your hair frequently to keep your body odor fresh.

Third, the hotel industry workplace etiquette literacy

1, standing: waitress: her arms hang down naturally, her hands are clenched in front of her abdomen, her right hand is on top and her left hand is on the bottom; Attendant: Your arms hang naturally, your hands are crossed behind your back, your right hand is on the top and your left hand is on the bottom. Head up, abdomen in, chest out, eyes straight up, feet together, punch in the middle. Don't cross your arms, bend your legs or lean against the counter, home or face, and don't put your hands in your pockets. Don't beat your feet without music, and don't chat together.

2, sitting posture: the chest is naturally straight, the waist is straight, the shoulders are flat, the eyes are straight, the waitress's legs are inclined or straight together, and her hands are naturally placed on her legs; Waiters are not allowed to cross their legs or sit on a plate. When he leaves his seat, he will move the chair back to its original position and clean it.

3. Squat: Kneel on the right leg with one leg, pick up the items on the ground with your right hand, and keep your body stable and your upper body straight.

4, walking: head straight up, hands naturally droop, natural swing is not easy to be too big. Abdomen in and chest out, now smile, walk lightly, walk fast or slow, and keep your body stable.

5. Shake hands: stand with your feet together, your legs straight, your right hand stretched forward, and your elbows naturally bent. Your right hand grasps the palm and fingers of the opponent's right hand, and your left arm naturally droops. Your upper body leans forward about 65,438+05 degrees, smiles and nods.

6. Smile: Laughter is a physiological phenomenon of human beings, and everyone knows it. What kind of smile should be used to win guests: it should be a smile, and the restaurant advocates a sweet and sincere smile;

Sweetness: your smile should be warm and natural, just right, giving people a kind of pleasant, comfortable, happy and moving goodwill and pleasure;

Sincerity: it should be a natural expression of inner joy, and a smile should be a slight smile. Silent smiles are barely perfunctory smiles, and mechanical smiles are forbidden by service personnel.

Fourth, it is often used in the service industry.

1, Three Lightnesses and Four Diligences: Speak lightly, walk lightly, do lightly, keep your eyes open, your mouth open, your hands open and your legs open.

2. The three principles of the restaurant: quality, service and hygiene.

3. Welcome gift: Welcome guests go ahead, bid farewell, walk behind, don't grab passers-by and make way.

4. Five principles: female guests first, male guests first, guests first, hosts first, heads first, elders first, children first, adults first.

Five tones and eleven characters: five tones: (guests enter the store with a welcome sound, guests leave the store with a farewell sound for help, thank you for disturbing the guests with a modest voice, and guests with a greeting sound). Eleven words: (Hello, please thank you, sorry, goodbye)

6. The meaning of100-1= 0:

(1) There is no small matter in the catering industry;

(2) Every link in the catering industry is very important.