What does the room service director do?

Responsible for housekeeping department and front office department, responsible for ensuring high average house price and high occupancy rate/organizing departmental training and assessment/improving room quality, improving guest satisfaction/formulating stage budget indicators, and completing hotel assessment.

The person who can hold this position should have excellent conditions: proficient in SOP, rules and regulations of front office and guest room, and proficient in the functions and characteristics of articles used in this department. Generally, more than 8 years working experience, proficiency in more than two foreign languages, hotel financial knowledge, training ability and management ability are required, and so on.

Job responsibilities:

1. Attend company meetings organized by the hotel, organize departmental meetings and transmit information.

2. Communicate with the finance department and the engineering department, and do a good job in counting, maintaining and maintaining the fixed assets of this department.

3. Cooperate with other departments to complete the reception team tasks and special activities of the hotel.

4. Ensure the normal operation of the guest room system.

5. Complete the business indicators issued by the hotel to ensure high average room rate and high occupancy rate.

Requirements:

1, bachelor degree or above in hotel management, enterprise management or related major;

2. Have 6 years working experience in hotel guest service, including 3 years management experience;

3. Skillful use of Microsoft office software.