Personal work plan for administrative front desk reception

20xx years are about to pass. As a newcomer to the company, I am full of enthusiasm and passion for the future. The front desk clerk is

Personal work plan for administrative front desk reception

20xx years are about to pass. As a newcomer to the company, I am full of enthusiasm and passion for the future. The front desk clerk is my first job after graduating from college. Although I have only been in the company for two weeks, with the care of my leaders and the help of my colleagues, I quickly integrated into the company's collective and departmental teams. I also actively study the company's culture and system, strive to improve my professional quality, and conscientiously complete all the work.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, so the front desk work is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strengthen self-cultivation and improve service quality.

1, responsible for answering the front desk service hotline and telephone transfer. It is very important to do a good job in telephone consultation.

Matters shall be carefully recorded and communicated to relevant personnel, and no omission or delay shall be allowed.

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.

3. Responsible for drafting and receiving communication, inspection and reports from superior leaders or partners.

4, familiar with and master the basic telephone etiquette and business etiquette, do a good job of basic reception. Enhance the awareness of active service, and be able to complete all work actively and effectively.

5. Have a strong sense of responsibility for work, not afraid of hardship and fatigue, and be able to complete all work efficiently and quickly.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

1, responsible for cleaning the company's front desk or consulting reception room, placing tables and chairs, and keeping them tidy.

2, responsible for the daily maintenance of regional health and green plants.

Third, learn the company's corporate culture and publicize it well.

1. Delivery of internal publications and manuscripts.

2. Early manuscript collection: I collected manuscripts and printed them for later publication.

3. Create a corporate culture publicity garden, make it and update it, so that employees can learn some extracurricular knowledge after work and feel the corporate culture and spirit of the company.

4. Proficient in all kinds of cultural construction of the company, able to publicize to employees and outsiders accurately and in detail, so as to become a propagandist and disseminator of the company culture.

Fourth, improve the attendance management system.

Attendance management is the foundation of enterprise management, and objective and fair attendance can provide a reliable basis for the implementation of salary system and reward and punishment system, which is of great significance to mobilize the enthusiasm of employees.

1, preparation and review of personnel attendance sheet.

2, review the work of employees in various departments, mainly to see the phenomenon of being late and leaving early.

3. Going out to handle personal affairs or seeing everything during work. , make detailed records.

4. Detailed records of personal leave, sick leave, business trip and statutory leave.

5. Count, classify and check the punched fingerprints, and record the non-punched fingerprints.

5. Standardize the daily behavior of employees in strict accordance with the requirements of company rules and regulations.

1. Supervise and inspect the basic conditions of work clothes, badges, breakfast and office hygiene of all departments every morning, and make detailed records and summarize them regularly.

2. Whether irrelevant events such as playing mobile phones, gathering people to chat and eating snacks during daily working hours are supervised and recorded.

3. Record whether employees of all departments are off-duty, on-the-job and dereliction of duty in other positions during working hours.

Six, to assist department leaders and other departments to complete the work.

1. Sign for all kinds of notices, circulars and contact sheets.

2, responsible for the company's document processing, daily printing, copying, scanning, fax, etc.

3. Responsible for signing and sending all kinds of letters, parcels, newspapers and magazines.

4. Assist HR Commissioner in personnel work, such as recruitment, interview and induction training for new employees.

5. Assist the administrative staff to carry out the training and publicity work of the company and the large-scale activities organized by the company.

Seven, expand knowledge, and constantly improve themselves.

1. Read more books about work in your spare time, constantly recharge yourself, broaden your knowledge and reduce gaps and mistakes in your work.

2, master all kinds of office software, improve the writing ability of all kinds of official documents.

3. Make a work plan, complete each goal one by one, accumulate experience from it, and constantly improve yourself.

As a company clerk, I will strive to improve my etiquette and cultural knowledge, strengthen my listening, speaking, reading and writing skills, and cultivate myself into a comprehensive quality-oriented talent. In the future work, I will constantly sum up my experience, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!

extreme

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job of confidentiality. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the hygiene and image of the front desk.

Remind health workers to clean up on time. The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

Third, do a good job in stationery procurement and learn some purchasing skills.

Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and good service. Save every penny for the company. Maintain more than two fixed suppliers.

Fourth, do a good job in warehouse management.

Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Tisso

First, strengthen self-cultivation and improve service quality.

1, responsible for the reception of the front desk service hotline and telephone transfer, do a good job of call consultation, carefully record important matters and convey them to relevant personnel without omission or delay.

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.

3. Responsible for drafting and receiving communication, inspection and reports from superior leaders or partners.

4, familiar with and master the basic telephone etiquette and business etiquette, do a good job of basic reception. Enhance the awareness of active service, and be able to complete all work actively and effectively.

5. Have a strong sense of responsibility for work, not afraid of hardship and fatigue, and be able to complete all work efficiently and quickly.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

1, responsible for cleaning the company's front desk or consulting reception room, placing tables and chairs, and keeping them tidy.

2, responsible for the daily maintenance of regional health and green plants.

Third, learn the company's corporate culture and publicize it well.

1. Delivery of internal publications and manuscripts.

2. Early manuscript collection: I collected manuscripts and printed them for later publication.

3. Create a corporate culture publicity garden, make it and update it, so that employees can learn some extracurricular knowledge after work and feel the corporate culture and spirit of the company.

4. Proficient in all kinds of cultural construction of the company, able to publicize to employees and outsiders accurately and in detail, so as to become a propagandist and disseminator of the company culture.

Fourth, improve the attendance management system.

Attendance management is the foundation of enterprise management, and objective and fair attendance can provide a reliable basis for the implementation of salary system and reward and punishment system, which is of great significance to mobilize the enthusiasm of employees.

1, preparation and review of personnel attendance sheet.

2, review the work of employees in various departments, mainly to see the phenomenon of being late and leaving early.

3. Going out to handle personal affairs or seeing everything during work. , make detailed records.

4. Detailed records of personal leave, sick leave, business trip and statutory leave.

5. Count, classify and check the punched fingerprints, and record the non-punched fingerprints.

5. Standardize the daily behavior of employees in strict accordance with the requirements of company rules and regulations.

1. Supervise and inspect the basic conditions of work clothes, badges, breakfast and office hygiene of all departments every morning, and make detailed records and summarize them regularly.

2. Whether irrelevant events such as playing mobile phones, gathering people to chat and eating snacks during daily working hours are supervised and recorded.

3. Record whether employees of all departments are off-duty, on-the-job and dereliction of duty in other positions during working hours.

Six, to assist department leaders and other departments to complete the work.

1. Sign for all kinds of notices, circulars and contact sheets.

2, responsible for the company's document processing, daily printing, copying, scanning, fax, etc.

3. Responsible for signing and sending all kinds of letters, parcels, newspapers and magazines.

4. Assist HR Commissioner in personnel work, such as recruitment, interview and induction training for new employees.

5. Assist the administrative staff to carry out the training and publicity work of the company and the large-scale activities organized by the company.