Summary of Hotel Attendant's Work 1000 words

The basic duty of a waiter is to greet and greet customers. Provide various corresponding services. Answer customers' inquiries. Solve difficulties for customers. Treat all kinds of unstable emotions of customers with the best mood and attitude. Handle customer complaints in time and give customers a satisfactory answer. The following is a summary of hotel waiter's work 1000 words carefully compiled by me for your reference only.

Summary of the work of hotel waiters 1000 words (1)20 * * years will soon pass. This year is a busy year, but also a brilliant year. With the care and support of the superior leaders, under the correct leadership of the manager, and through the concerted efforts and hard work of all staff Qi Xin, the hotel has made great achievements. The occupancy rate has always been above 90%, and the hotel's performance has hit record highs, which is safe and hygienic. As an employee of the hotel, I have achieved good results through my own efforts, and I have been rated as an excellent employee for many times and rewarded by the hotel. I mainly do my job from the following four aspects.

First, respect the leadership and obey the command.

In the usual work, deeply understand the intention of the leader, accept the leader, obey the arrangement, do it according to the requirements of the leader, do not shirk, do not be clever, have no complaints at work, and work hard. We can treat the praise and reward of leaders correctly, without arrogance or rashness. Those who can correct the deficiencies pointed out by the leaders in their work in time will not give up. Being able to complete the tasks assigned by the leaders is often praised by the hotel and housekeeping managers.

Second, obey the rules and discipline, and do a good job in service

Abide by the rules and regulations formulated by the hotel, don't be late, don't leave early, go to work on time, handle the relationship between family and work, have no leave record all year round, and go to work on time. Do a good job of service in strict accordance with the workflow and leadership requirements, and keep the room clean, spotless and tidy. When serving guests, you can use civilized language correctly, be careful, enthusiastic and patient, and try your best to meet the requirements of guests.

If the quantity is satisfied or not, explain it clearly to the guests and get their understanding. Check with the guests in time when the hotel items are found damaged during the rounds. When compensation is needed, clarify the facts and reasons to satisfy the guests.

Third, unite and cooperate, regardless of gains and losses.

Get along with hotel staff, do a good job of unity, help each other and care about colleagues. At work, I can help other colleagues in time after my work is completed, and I am not afraid of hardship and fatigue, and I am on call and careless. When there is misunderstanding with colleagues, we should focus on work, communicate well, eliminate misunderstanding and do a good job together. Ask colleagues about deficiency and cold in daily life. When they are ill, we can call the hospital to visit them in time. When our colleagues have something at home, we should pay attention to helping them in time to enhance our friendship and promote our work.

Fourth, learn with an open mind and strive to improve.

Although I have been doing room service for 78 years, I always pay attention to the basic skills and safety training organized by the hotel and take the initiative in action. Do it with your ears, eyes, mouth, heart and hands. Take notes when studying, listen carefully, ask questions if you don't understand, and study in time when you get home to deepen your impression. In the work, try to ponder carefully and use it correctly. If you don't understand or won't, please consult more leading colleagues, find out, leave no blind spots, and let your service level and personal quality go to a new level.

Existing deficiencies and problems:

1, sometimes work enthusiasm is not high, not very active, and there are delays. Sometimes there are many check-outs, the time is tight, the room is not cleaned carefully, and there are still omissions. When making rounds, there are a lot of materials, and sometimes people forget to register, causing losses to individuals and units.

2. The service level needs to be improved. Civilized and polite language is used less, with blunt attitude and lack of initiative.

In the new year, with the care and support of the superior leaders and under the correct leadership of the manager, I will conscientiously do my job, strive to improve the service level, unite my colleagues, take the initiative, obey orders, serve the study, and work together with all the hotel staff to make the hotel prosperous, advance by leaps and bounds and create new achievements in the new year.

Summary of Hotel Attendant's Work 1000 words (2) Summarizing the past means reviewing one's work in the past year, summing up various problems in the inspection work, learning from experience, giving full play to advantages, and doing better in the next year. The work of 20** years is summarized as follows:

First, the ideological aspect.

Attach importance to theoretical study, strengthen political belief, actively participate in various activities, study relevant documents, reports and counseling materials in combination with their own work characteristics, and deeply understand their spiritual essence to guide their work.

Second, the work.

Do a good job, be diligent in your legs, words and writing, and assist the leaders to finish all the work smoothly. As a unit, every word and deed represents the overall image of the unit. Because I am a service department, I contact all kinds of people every day and treat them. I always follow the principle of "a smiling face, a satisfactory answer". Every time I see the satisfaction of the people, there will always be a sense of accomplishment as a staff member. Isn't there a song You are happy, so I am happy. After the ego, we must be big and "satisfied by the masses", and our value will be reflected. Keep abreast of what happened in the unit, report to the leader in time, and try to be the staff assistant of the leader. In practical work, I integrate theory with practice, innovate my work, broaden my thinking, and strive to adapt to the requirements of jobs under the new situation. Through the recent study, my theoretical level has been obviously improved, and my work is gradually on the right track. I will work harder, there may be some hardships, but don't people often say? Hard work is a kind of exercise, what's more, we all share joys and sorrows, and only through hard work can we exercise our abilities. In your efforts, you will fully embody your life.

Third, life.

Personal life consciousness gradually stepped onto the right track and got rid of selfish departmentalism under the old shadow. Get rid of emotional troubles and reshape a brand-new self.

Fourth, there are shortcomings.

First, the study of political theory is not enough. Although some progress has been made, we still need to continue our efforts in depth and breadth. Second, the work is not bold enough and the innovative theory is not strong. Third, emotional entanglements are great, so we need to face up to our own emotional entanglements.

If you want to do better in * *, you must set the goal of work and study, strengthen personal cultivation and theoretical study, so as to improve your work level, adapt to the requirements of your own work under the new situation, foster strengths and avoid weaknesses, and meet new challenges with a full mental state. Learn from each other's strengths, exchange good work and emotional experience with other comrades, and strive for a new level of work!

Summary of the work of hotel waiters 1000 words (3) 20** years is a year of self-challenge. I will try to correct the shortcomings in my work in the past year and do a good job in the new year. In the past year, with the care of my leaders and the enthusiastic help of my colleagues, I have made some achievements in my work through my unremitting efforts, but there are still many shortcomings. Looking back on the past year, there was loss, sadness, success and happiness, but none of them mattered. It's over. What we should strive for is the future. Many people say that my personality has changed, I believe it. I'm really satisfied. A lot of things weighed on me, but I persisted. My life and feelings are the same. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs again and again, full of twists and turns and difficulties. Sometimes you really cherish me. I've been thinking about what I did wrong and why? I also cheered myself up again and again and stood up again and again. I'm thinking, even without me, the earth will still turn and things will be solved. I don't want to be a weak person or a coward. My destiny is in my hands. I believe tomorrow will be better, hello, I am good, everyone is good. The work is summarized as follows:

I. Training

1, tray required, food delivery process.

2, large, medium and small banquet department to help explain the relevant knowledge of cooking.

3, hotel related system training and supervision.

4. Safety awareness related to food delivery.

5. Learn how to make sauces for this team.

Second, management.

1, the superior is the role model of the subordinate, and I always insist on setting an example, so my team is very United.

I am the same to anyone, and I do things fairly and openly.

3, people-oriented, people's personality is reflected in many aspects of management.

Third, as myself, I am responsible for food delivery.

1, responsible for the operation of noodle sauce.

2. Output and control the food delivery accordingly.

3. Coordination of food delivery personnel.

Four, some key points in the operation

1, the shortage of manpower leads to the deformation of the food when it is busy, which cannot reflect the essence of our company.

Due to the prosperity of the country, modern young people are treasures, less and less able to work and more spoiled by their parents. They only pursue money and don't know how to put themselves in others' shoes. It's really hard for me today!

3. Why not recruit people? This is the biggest problem that must be solved in time.

4, what is establishment, what is development, what is progress, what is improvement, what is management, who is in charge, who is against, and how to stabilize.

5. I hope the superior can understand the staffing of other food delivery personnel in the same industry.

Five, the team is not in place this year.

1. Some employees are impolite and gfd is not in place.

2, sometimes not according to the relevant standards.

3. Due to the abnormal thinking of some logistics personnel, they can't communicate, resulting in inadequate supervision.

In a word, the 20** years will start from today, with new goals and new challenges. In the new year, we will continue to work hard, study hard and sum up diligently. Finally, I wish our hotel a prosperous business and rich financial resources! I wish all the leaders go forward bravely on the journey of work and smooth sailing on the runway of life. I wish all my colleagues continued to write new glories in life in the new year!