How to manage the hotel room service?

1, strengthen the organization and leadership of each group, strictly implement the strict inspection of service personnel in each working procedure, and stipulate that the system room of inspectors, foremen, managers and directors should be checked at different levels.

2, strengthen the contact between departments, timely transmission of information. Room management is not isolated; It needs to coordinate with other departments to form a unified whole to ensure the normal operation of business activities.

3, take the initiative to understand the demands of the guests, handle the complaints of the guests in a timely manner, strengthen the feedback channels, and do a good job in reception services.