What does the hotel operation do?

1. Put forward the hotel management ideas, assist the city team to determine the annual hotel management plan, and personally direct the implementation. Strictly control operating costs and expenses, do a good job in hotel revenue management, and maximize revenue;

2. Implement the hotel's internal management system, operation mechanism and various rules and regulations promulgated by the Group.

3. Be responsible for the establishment, training and management of the hotel team, and improve the service quality and staff quality of the whole hotel;

4. According to the change and development of the market, formulate feasible marketing strategies, OTA control and personalized development, and organize their implementation and effective control;

5. Be fully responsible for safety management, public security and other work to ensure the personal and property safety of guests and employees;

6. Daily communication and coordination with the company and the franchisees to ensure smooth and effective information;

7. Responsible for the public relations between the hotel and people from all walks of life, pay special attention to the reception of important guests, and create a good internal and external image;

8. Care about employees' thoughts and lives, and constantly improve their working conditions;

9. Room management, ensuring the hygiene level and cleaning speed of the room through the process. Manage the use and storage of linen.

10. Front office management ensures the efficiency of receptionist's check-in and check-out, and leaves a warm and friendly service impression on customers.

1 1. Improve guest satisfaction, audit and supervise subordinate hotels.

12. Responsible for the engineering maintenance of old stores or the preparation of new stores.