Customer service job responsibilities and job details

Although customer service is the crowd we often contact, do you know them? The following is "Customer Service Responsibilities and Work Details" compiled by me for your reference only. Welcome to reading.

Customer service job responsibilities and job details-1. Seriously implement the company's sales management regulations and implementation details, and strive to improve their own business level.

2. Actively complete the work objectives stipulated by the company or promised by the department.

3. Provide customers with active, enthusiastic, satisfied and thoughtful services.

4. Provide business consultation for all kinds of customers of the company.

5. Collect customer information and user opinions, and put forward suggestions to improve the company's image.

6. Be responsible for the management, classification, sorting, filing and safekeeping of the company's customer data, company documents (duplicates) and dealer contracts (duplicates).

7. Assist front-line departments to do a good job of on-site customer reception and telephone return visit, timely convey customer information and properly handle it.

8, responsible for answering customer complaints phone, make phone records.

9. Complete other tasks temporarily assigned by superior leaders.

Customer service responsibilities and work details II 1. answer the question

Mainly customers will have many different types of questions, such as product material, delivery speed, logistics freight, ordering instructions and so on. Need customer service extremely patient answer.

bargain

This is what customers like to do best. Even if the bargaining price is low 1 yuan, it will be very fulfilling.

Step 3 increase sales

Sales is an art. In addition to patient answers and intelligent replies, customer service needs to be able to make a customer pay 100 yuan and leave with satisfaction when he comes in just to buy something with 100 yuan. This is the field of sales.

4. Emotional maintenance

If you want a customer to be your regular customer. Making friends with him is the best choice. On some special days, or on the eve of promotion, greeting him in advance in the most flexible way, or giving him some discounts, is a continuation of emotion. This kind of emotion, included in business relations, will be a great wealth.

Step 5 solve the problem

When doing customer service, you will often encounter various unexpected situations, such as complaints from old customers, urgent orders from buyers, and unreasonable customer attitudes. How to deal with them well and make them turn their worries into joy is the responsibility that customer service must bear.

Customer service responsibilities and work details 3 1. Communicate with customers through QQ and Ali Want Want, answer all kinds of questions raised by customers and reach a deal.

(1) is responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans.

(2) Responsible for effective customer management and communication.

(3) Responsible for establishing a customer service team and training customer representatives and other relevant personnel.

(4) Visit customers regularly or irregularly to check the maintenance of customer relationship.

(5) Be responsible for developing and maintaining good customer relations.

(6) Responsible for organizing after-sales service of the company's products.

(7) Establish after-sales service information management systems such as customer files and quality tracking records.

2. Be responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction.

3. Communicate with customers through Ali Want Want, answer all kinds of questions raised by customers and reach a deal.

(1) is responsible for collecting customer information, understanding and analyzing customer needs, and planning customer service plans.

(2) Responsible for effective customer management and communication.

(3) Responsible for establishing a customer service team and training customer representatives and other relevant personnel.

(4) Visit customers regularly or irregularly to check the maintenance of customer relationship.

(5) Be responsible for developing and maintaining good customer relations.

(6) Responsible for organizing after-sales service of the company's products.

(7) Establish after-sales service information management systems such as customer files and quality tracking records.

4. Be responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction.

Customer Service Responsibilities and Work Details IV (1) is responsible for collecting repeat customer information (after-sales customer service needs to add all customers who shop online as friends), understand and analyze customer needs, and plan repeat customer service plans.

(2) Track the after-sales problems left over from the previous day (checking parts/extending express delivery time/goods damage/replenishment/exchange/return/application for refund/customer rights protection), register separately, track the logistics delivery situation of the previous day, communicate with express customer service and customers in time for the orders that are not inquired, and actively extend delivery time; Track the previous day's evaluation, evaluate and explain each evaluation, and make excel statistics on the poor evaluation), and be responsible for effective customer management and communication.

(3) Responsible for establishing a customer service team and training customer representatives and other relevant personnel.

(4) Visit customers regularly or irregularly to check the maintenance of customer relationship.

(5) Be responsible for developing and maintaining good customer relations.

(6) Establish after-sales service information management systems such as customer files and quality tracking records to classify old customers.

(7) Cooperate with the pre-sale to fold the VIP in the store.

(8) The customer service of the finance/courier company/warehouse keeper shall communicate with the competent contact person accordingly.

(9) Cooperate with pre-sales to promote the operation of the shopkeeper and Weibo.

(10) Make corresponding statistics on the number of product transactions/actual transactions every week, and timely check the basic summary of daily work of product information.