Hotel case analysis: What should I do if it is identified that the guest who just checked in is a criminal wanted by Interpol?

Call the police immediately.

Case Analysis

Table of Contents

1. Front Office Case

2. Guest Room Case

3. Restaurant Case

4. Vehicle Case

5. Guest's Fall Case

6. Fire Fighting Case

1. Front Office Case

1. Multi-role fraud: One evening, the phone at the service desk of a hotel in Beijing rang. The waitress immediately answered the call. The other party claimed to be a Chinese-American friend who was staying in the hotel and asked to inquire about the American. Chinese origin. Xiao Yao quickly checked the relevant information in the housing registration and reported several names to him. The other party confirmed that one of them was the person he was looking for. Without thinking, Xiao Yao gave the Chinese American’s room number 818. told him.

After a while, the hotel's general reception desk received another call. The caller claimed to be a "Chinese-American" in room 818 and said that he had a nephew named Xie who was coming to see him. At this time, he He was discussing a business deal and could not come back immediately. He asked the waiter to give the key to his room to his nephew and asked him to wait in the room. Xiao Yao, who answered the phone, agreed.

After a while, a young man in a suit came to the service desk, calling himself Xiao Xie, and wanted to pick up the key. When Xiao Yao saw it, he thought it was really good, so he handed the key to room 818 to the young man without any worries.

In the evening, when the real Chinese-American returned to his room, he found that a high-end lockbox was missing, including a passport, thousands of dollars and some jewelry.

The above is a scandal in which a criminal youth plays the role of "Chinese-American friend", "Chinese-American" and "Chinese-American nephew" respectively to defraud a hotel.

A few days later, when this mysterious young man appeared in another hotel and used the same method to commit fraud, he was alerted by the general manager who was highly vigilant and strictly followed the hotel's rules and regulations and service procedures. The waiter and the security guard at the main station saw through it and were caught on the spot.

Rating:

Impersonation is a common tactic used by bad guys to commit crimes in hotels. In comparison, the criminal young man’s fraud methods in this case were really not very clever. As long as the front desk attendants are more vigilant and strictly follow the rules and regulations, criminals can be completely prevented.

First of all, according to the usual hotel regulations, in order to protect the case of the guests staying, their residences are kept strictly confidential. Even if friends or acquaintances who know their names and other information want to ask for their room number, the receptionist will also Should be declined. An alternative method can be to dial the phone number in the guest room for the visitor or caller, and the guest can talk directly to the visitor or caller; if the guest is not available, the visitor can leave a note or call, and the front desk will be responsible for transferring or relaying it to the guest. , This not only complies with the hotel's rules and regulations, protects the guest's case, but also communicates with the guest and his friends and acquaintances. In this case, the caller could not even name his friend, which was suspicious, and the receptionist should have declined the request.

Secondly, the "Chinese American" called the front desk and asked the receptionist to let his "nephew" get the key and enter the room to wait. This request is also completely unacceptable. Because according to hotel regulations, anyone can only receive a key to enter the room with their accommodation certificate. How can you prove the legitimacy of the visitor based on an "entrustment" by phone call from an unknown source? The front desk attendant easily agreed to someone else's "entrustment" based on just a phone call, which clearly violated the service regulations and is very inappropriate. If the main station can handle this second step well, the criminal fraud conspiracy can still be stopped in time.

2. Guests going to the front desk to change money

It is actually a magic trick. The main methods include depositing money and exchanging small money for big money. The main techniques are to distract the waiter by smoking or asking for red envelopes.

Case (1) There is something fishy hidden in the large-amount currency exchange

On the evening of October 29, 2004, the security department received a report from the front desk employee: half an hour

Cashier A at the front desk didn’t know what happened, but suddenly lost 1,000 yuan in cash. The security guard immediately played back the surveillance and found that a man in his 40s came to the main station and asked to exchange 3,000 yuan worth of 50 yuan for 3,000 yuan worth of 100 yuan. After the waiter changed it, when the man took the money and nodded, he started to tamper with his left hand (1,000 yuan was hidden in the palm of his hand), then put the tampered money back in front of the waiter, and then asked to change the money. into Hong Kong dollars or US dollars. When A replied that foreign currency exchange services were not available for Mainland Chinese citizens, the man asked to exchange the 3,000 yuan back into a face value of 50 yuan. Due to A's carelessness (thinking that it would be fine to put the money in a place where she could see it after counting), she did not count the money again when she recovered the money, but put it directly back into the cashier drawer, and added the 50 The face value of 3,000 yuan in cash was returned to him. After the fraud became clear, the Ministry of Security immediately notified all departments and carried out corresponding training, and finally reported it to the public security agency for filing.

[Analysis] Hotels are a service industry, and we have been establishing a "guest-centered" service idea when receiving training. But it is worth noting that hotel service products should be based on hotel products. In this case, the receptionist's service was commendable, but he lacked vigilance. In the daily service of the hotel, we should maintain a certain degree of vigilance against some guests who do not have normal consumption but make other service requests, and do not allow them to take advantage of them.

Case (2) Hiding the truth

A hurried man came into the lobby and ran straight to the cashier at the front desk. "Miss,

give me 5,000 yuan quickly. I'm waiting for it urgently!" As he said this, he took out a

large cowhide envelope and a stack of thick The RMB was exposed, and the cashier said: "Okay sir, how do you want to change it?" The cashier took the money from the man and counted it carefully

stand up. The money counting machine has been tested and there is nothing wrong with it. "Oh, please exchange all of it for me into 50 yuan bills. No need to check, my money will not be counterfeit." The customer still looked very anxious. "Please wait a moment." The cashier carefully counted 100 50-yuan RMB notes and handed them to the man. The man took the money, counted it, and put it into the brown paper bag. Just as he was about to turn around, he suddenly turned around again and said, "Miss, you'd better exchange it all for 100 yuan for me." After that, he put the money out of the brown paper bag again. Take it out and hand it to the cashier. Since it was money that he had personally counted, after the waiter took the money, he just counted it hastily and put it into the cabinet. After a while, 50 100-yuan bills were handed over to the guest's hands, "Please accept it." good". The customer put the banknotes into the brown paper bag again. The customer turned around and walked a few steps, then turned around hesitantly, smiled at the cashier and said, "Miss, I'm sorry, I haven't thought about it yet. You'd better change it to 50 yuan for me. Sorry to bother you, I Today's thing is special..." After saying that, he took out the money he had just counted from the brown paper bag and handed it to the cashier. The cashier took the money again. Since it was money he had counted twice, he didn't count it this time. Put it on the counter, counted 100 50-yuan bills again and handed them to the customer. After the customer took the money, he counted it again. After confirming that it was correct, he showed a satisfied smile: "Thank you, Miss, your service is really good." ." After that, he strode towards the door of the hotel. After the customer left, the cashier thought more and more something was wrong. He took out the money that the customer had just handed over to him and counted it. There were actually 7 missing 100 yuan bills! The cashier was stunned on the spot.

[Analysis] This kind of fraud involves using a specially-made envelope or

paper bag (with several banknotes hidden inside) to commit the crime alone.

By exchanging money, they identify when the front desk is busy, and repeatedly exchange different currencies in front of the cashier. When the cashier gets bored and relaxes his vigilance, he commits the crime, achieving the purpose of "exchanging less for more." It mostly happens at the main station. To prevent this kind of fraud, the waiter must carefully count the amount when exchanging money and confirm that it is correct before exchanging money. This cannot be taken lightly. Immediately notify the monitoring center if any abnormalities are found, and focus on monitoring such customers to prevent fraudsters from taking advantage of the loopholes.

Case (4) Currency exchange

At 20:30 on September 17, 2004, a guest Wang with a foreign accent arrived smoking

The front desk came to ask for money to be deposited at the front desk. The front desk lady told him that non-guests could not deposit the money. Wang immediately asked for accommodation and took out 6,000 yuan and handed it to the front desk lady. At this time, the front desk lady The lady felt uncomfortable smelling the smoke. When she counted the money, she became distracted. After counting the money four times, she confirmed that it was 6,000 yuan in cash. She then put the money into the drawer. At this time, Wang XX suddenly said that he would not save it. He asked for the money to be returned to him. When the receptionist took out 6,000 yuan and paid it back to him, Wang XX took it with both hands but did not put it into his pocket or bag. He changed it into a 100-yuan banknote (at this time, he had taken advantage of the front desk lady's inattention and secretly took away 2,300 yuan). When the front desk lady saw that Wang had not put the 6,000 yuan that she handed him into the bag, she still kept it intact. He handed it back to her, thinking it was still 6,000 yuan, so he agreed to her request and exchanged 6,000 yuan for Wang in 100-yuan bills. After Wang XX took the money, he said that he would not stay there anymore, so he took the money and walked out of the hotel door.

[Analysis] After the incident, a report was made to the public security organs and the hotel industry association was notified.

At the same time, all brother hotels were asked to assist in the investigation. If anything suspicious was found, The personnel will

pay attention and inform them. At the same time, the hotel has stipulated that when guests exchange small bills for large money

, security guards must be present before the operation can be done. Avoid similar losses from happening again.

Case (5) Red Envelope Eye-Breaking Technique

On December 28, 2003, a guest came to the hotel restaurant and claimed to be surnamed Wang. He ate at

After it was over, he came to the cashier and asked the cashier to give him 10 red envelopes, saying that he would use the red envelopes at the end of the year. At the same time, he took out 8,000 yuan and asked to exchange it all for 100 yuan face value. After the exchange, he would exchange the 8,000 yuan. All the yuan was put into the red envelope bag. After a while, he took out all the money from the red envelope bag and said that he wanted to exchange it for 50 yuan face value. This was repeated several times. During the repeated money exchange process, the cashier did not notice Wang XX He secretly hid part of the money (1,300 yuan), thinking that the amount of 8,000 yuan had not changed, and he still exchanged it for 8,000 yuan when he exchanged money for the last time. When Wang XX thought he had succeeded, he was stopped by security when he wanted to leave the hotel after changing money.

Analysis: It turns out that when Wang XX was exchanging money at the cashier, the cashier did not pay attention

The action of secretly putting part of the money into his trouser pocket was watched by the fire control officer on the surveillance camera Everything was clear

When Wang XX was about to leave, he notified the security guards to stop him on the spot, took him to the fire control center for questioning, and at the same time called "110". Hou Wang XX returned the 1,300 yuan he had defrauded and was held criminally responsible by the judicial authorities in accordance with the law.

Remarks: (1) Don’t provide convenience if you are not a guest.

(2) Security guards must be present to provide convenience to guests.

2. Cases of guest rooms

1. Case of burglary by climbing through the window (doors and windows not locked)

2. Robbery while staying in the hotel (followed by criminals) The guest enters the room, binds his hands and feet, seals his mouth, steals cash and valuables and flees the hotel)

3. Fishing theft (in the guest room on the ground floor, criminals use bamboo poles to pick out the guest's clothes or other valuables

4. Deceive the cleaner and treat the thief as a guest (Waiter: Please come and clean in a moment. I need to prepare some urgent information. The cleaner left without checking the room card. In the afternoon The real owner came back and found that things were missing)

5. The guest room items were stolen (the wine, murals, handicrafts, and computers in the guest room were stolen by the guests and they left without checking out)

6. High-tech crime (stuffing chewing gum in the keyhole)

Mr. Liu and his wife checked into Room 1112 of a hotel during the "National Day Golden Week",

On the morning of the third day of my stay, I bought some souvenirs and put them in my room. At noon, I went to a famous local restaurant to taste delicious food. When the couple hurriedly returned to the hotel and prepared to pack their luggage and return home, they found that the room was in a mess. Someone entered the room while they were out for dinner and looted the valuables in the room! Mr. Liu realized the seriousness of the problem and immediately notified the hotel's security department. Security personnel rushed to the scene. According to Mr. Liu's verification, a platinum necklace, a laptop computer, and more than 3,000 yuan were lost, with a total value of more than 20,000 yuan. . When asked if Mr. Liu had given the room card to anyone else, Mr. Liu was very sure that he only had one room card and had always carried it with him. He also closed the door when he left the room. A room with an eleventh floor and no balcony. Where did the thief come in? The security personnel investigated the scene while checking the surveillance video. The surveillance video showed two men pushing the door and entering. After careful inspection, they found traces of chewing gum on the door. The security personnel suddenly realized that Mr. Liu was followed by a thief when he came back from shopping. When Mr. Liu opened the door, he was not paying attention and stuck a ball on the magnetic card lock of the room door. Chewing gum, when Mr. Liu put down his things and went out to eat, he thought there was a reset device on the hotel door, so he just closed the door and left in a hurry without checking whether it was closed. Upon further review of the video, the footage confirmed this inference: since Mr. Liu moved in, there were two men wandering around the floor and visiting places. When Mr. Liu came back from shopping, he followed him and stuck chewing gum on the magnetic card lock when Mr. Liu was not paying attention. After Mr. Liu walked out of the room and thought the door was closed, the gangster broke into the house and committed the crime?

[ Analysis] Guest room theft cases often occur in various hotels. Criminals use various means to commit crimes, and they always succeed. The occurrence of the case caused property damage to the guests and had a very bad negative impact on the hotel. Before committing a crime, criminals will check the floors and observe them. They will take advantage of the time difference when guests are out and use various means to open the door, or use guest rooms that are connected to each other so they are easy to climb, or the doors and windows are not closed to break into the room. To prevent guest room thefts, security personnel must conduct patrols, proactively question suspicious persons when encountering them, and promptly persuade those without room cards to leave. At the same time, the monitoring center must always pay attention to the situation on the guest room floors and deal with problems in a timely manner. Floor attendants must be highly vigilant, pay attention to questioning suspicious persons or notify the security department, and promptly remind or close guests' doors and windows that are not tightly closed.

Remarks: (1) The criminals have visited the scene more than once and are familiar with the environment where the crime was committed;

(2) The monitoring facilities are in good condition and the monitoring personnel have a strong sense of responsibility

(3) When customer service personnel find suspicious persons, they should promptly inquire and notify relevant personnel to maintain a high degree of vigilance

(4) Operate according to regulations to prevent criminals from exploiting loopholes

(5) Security personnel pay close attention to people carrying items in and out of the hotel

(6) Frequent room inspections and inspections

(7) Regularly clear door lock information

7. Strictly plug service loopholes

Loopholes in hotel service links create opportunities for gangsters to take advantage of. After a loophole occurs, how to recover and deal with it depends on the hotel lobby assistant manager.

At 10 a.m., Mr. Wang, a guest in Room 1904, said that 10,000 yuan in cash was stolen from the room. After receiving the report, the duty manager immediately rushed to the scene with the security department supervisor xxx and the housekeeping department supervisor xxx. According to Mr. Wang, after finishing his official duties, when he returned to the room, he found that the suitcase on the luggage rack had been pried open, the items inside were scattered, and the 10,000 yuan in cash in the inner layer was missing. Mr. Wang suspected that someone had entered his room to steal. Ask the hotel to provide the processing results. The manager on duty and the heads of various departments launched a series of investigation activities on this matter.

1. Please recall the original incident, fill in the "Loss and Theft Record" in detail, and ask the guest's opinion whether it is necessary to call the police. If necessary, we can assist. But Mr. Wang expressed his unwillingness to call the police.

2. Ask the housekeeping department to assist the security department in investigating all the waiters who have been in and out of this room, and each waiter should write down what happened.

3. Check at the front desk whether anyone else took the room key while Mr. Wang was out. The front desk receptionist xxx said that she once received a call from a man who claimed to be Mr. Wang, a resident of 1904, saying that his friend was at the front desk and wanted to enter his room. He could not come back because he had something important to do. Please open the door for him. In order to confirm the identity of guest 1904, the receptionist asked him to report his ID card number, and the other party answered fluently. The receptionist opened the door to the guest's friend without checking his ID.

When the customer came back, he completely denied that he had ever called back. It makes people wonder whether it is the guests who are singing the double act, or there is something else hidden. Mr. Wang insisted that the hotel compensate for his losses. The manager on duty made it clear to Mr. Wang that the hotel must clearly distinguish its responsibilities before making compensation. If the hotel is not at fault, it should not be liable for compensation. The customer threatened to disclose the matter to the media if the resolution was not satisfactory. The duty manager suggested that the guest hand over the matter to the police, because only the police have professional analysis and crime-solving capabilities, which the hotel security department cannot match. But Mr. Wang still refused to call the police. He made a lot of noise in the lobby, and the manager on duty asked him to stop making noise immediately, otherwise the police would be called for disturbing public order. In order to avoid disturbing other guests, he was taken to the Pearl Gallery side hall, and the Western restaurant prepared a steaming meal and delivered it to Mr. Wang. After a calm dialogue with Mr. Wang, he was moved with emotion and understood with reason. The guest instead asked the hotel to issue a certificate proving his losses at the hotel and how to compensate him. Upon request, the total administrative value on that day was proved as follows:

Proof

Mr. Wang, the guest room xxx, claimed that the cash in his room was stolen. The hotel will fully hand over the matter to the police and obey the police. processing results.

After the guest receives the certificate, he will no longer express any objection. Check out and leave the hotel

The key collection procedure at the front desk is not perfect. The receptionist on duty was not considerate enough to identify the guest based only on an ID number. The guest's friend did not check the ID when he picked up the key. The duty manager advises the front desk to fill in the "Key Transfer Authorization Notice" and strictly implement this procedure for guests who request key transfer. This type of phone authorization can no longer be accepted. Because it is difficult to distinguish the guest's voice and his or her true identity on the phone, it is not advisable to simply check his or her ID number. If the guest really needs this and cannot come back in time, you can ask him to fax a key transfer authorization notice and attach his signature. Then the key will be issued after checking the signature style and checking that the ID of the person taking the key is consistent.

8. What exactly are valuables?

On the 16th, Mr. Gao, who came to Zhengzhou from Nanchang to do real estate business, moved out of the Xuefu Hotel at the intersection of Daxue Road and Taoyuan Road. The reason was Three days ago, Mr. Gao's two mobile phones and more than 1,000 yuan in cash disappeared while staying at the hotel. Mr. Gao asked the hotel to compensate him for the property he lost during his stay, but was refused. The police station suggested that Mr. Gao seek help from the Consumers Association. The Municipal Consumers Association stated that since the matter had been filed, the Consumers Association could not intervene and could only wait for the public security organs to solve the case.

The guest’s belongings were stolen. “On June 3, I checked into the Xuefu Hotel at the intersection of Daxue Road and Taoyuan Road. When I woke up on the morning of the 11th, I found that my bag next to the TV was missing. There was no sign of the door being broken. There was a Nokia mobile phone, a PHS phone, 1,080 yuan in cash, an ID card, a contract, etc. The hotel should compensate me for all the losses," said Mr. Gao Minggen from Nanchang. . Liang Gaogao, the person in charge of the Xuefu Hotel, said that if something was lost in the hotel, the hotel would be willing to pay 700 yuan as compensation and waive the room charges for these two days. A non-responsibility agreement must be signed. Because it is impossible to determine whether the guest has really lost something, we cannot fully compensate for it. A responsible comrade of the Municipal Consumers Association said that the Consumers Association finds it difficult to deal with these matters. First, in cases like Mr. Gao, he has reported the case to the public security organ. According to the "Consumer Rights Protection Law", the number of criminal cases exceeds that of the Consumers Association. Acceptance authority. To a greater extent, passengers have no evidence to prove that their interests have been damaged, which also increases the difficulty of resolution. In this regard, the Consumers Association can only try its best to mediate, but the result may not necessarily satisfy both parties.

Mr. Gao's situation illustrates the loopholes in the hotel's management. The hotel said valuables must be registered, but the hotel did not specify what the valuables were. Guests generally have a defensive mentality, so it is understandable to bring some items with them. The hotel cannot say that because Mr. Zhu did not register, it has no responsibility at all. Therefore, as a hotel, you should consider adopting a more flexible approach to not only "protect" yourself, but also prevent consumers from suffering a "dumb loss".

9. Major cases that occurred in hotels

At about 23:00 on July 8, 1999, a robbery and rape case occurred in a large hotel in Dalian City. After the criminal suspects Ye Bai, Wen Qing, and Zhao Aijun had fun with the service girls at the nightclub, they took them to Room 1709 of the hotel to stay there. In the room, Zhao Aijun suddenly forced the two victims to take off their clothes with a fruit knife. Then the three suspects tied the victims' hands and feet with prepared ropes, snatched the credit cards from their bags, and forced them to reveal their passwords and passwords. Temporary rental housing location. That night, three suspects gang-raped the two victims. At about 8 o'clock the next day, Zhao Aijun was guarding the victim in Room 1709. Ye Bai and Wen Qing broke into the houses rented by the two victims respectively, swept away cash, passbooks, credit cards and other items, and went to multiple banks to transfer RMB 66,000. 1,300 U.S. dollars and 4,200 Hong Kong dollars were withdrawn and kept as their own. In addition, in May and June 1999, Ye Bai also collaborated with others and used similar means to commit multiple robberies in several hotels in Shenzhen, Dalian Economic and Technological Development Zone and Ganjingzi District, and robbed more than 10 service staff. The lady’s belongings are equivalent to nearly 300,000 yuan.

Analysis: The reason why criminals often succeed in using hotels as a venue to commit robbery and rape shows that there are many worrying problems in public security management in the hotel industry. Tight appearance, lax interior, and poor security management are common problems in most hotels. Although there are security personnel guarding the building to maintain public security and order, it appears to be in order on the surface and gives people a sense of security. However, internally, the security management is extremely empty and there are almost no responsible personnel. In order to cater to the guests' psychology, hotels try their best to avoid "disturbing" guests. In the above-mentioned cases, the criminal suspects committed the crime for more than ten hours, but they only needed to hang a "Do Not Disturb" sign outside the guest room door to commit robberies and rapes with peace of mind.

Therefore, strict check-in procedures are tightened on the outside and tight on the inside to enhance the safety factor of hotel stay. Criminal cases occurring in hotels not only bring fear to guests and deter them, but also directly affect the hotel's image and economic benefits. In view of this, check-in procedures should be improved, valid documents should be carefully checked, and guests should be warmly served and managed meticulously. We should never relax and let things go. At the same time, corridors and other areas should have dedicated personnel to inspect and take care of them, organically combining prevention with services, and striving to achieve the best public security effect.

10. Employee theft

At around 13:00 pm on July 22, concierge employee Xiao Ge helped guests carry their luggage as usual. When he was waiting for guests to register at the front desk and When leaving, he suddenly found a package in another corner of the reception desk. He felt inexplicably excited. Based on experience, he knew that it was a considerable amount of cash. Xiaoge walked over slowly and looked around. The guests and employees were all busy and didn't notice his movements at all. He quickly put the money into his pocket, pretending as if nothing had happened, and followed the guests to put their luggage away. Enter the room. At around 16:00 in the afternoon, the Security Department received information: A guest found that he had lost a bag of cash worth approximately 20,000 yuan, and the Security Department immediately launched an investigation. According to the customer's recollection, the cash may have been left at the front desk. Through the surveillance video, investigators found that Xiao Ge, who was on duty that day, was suspicious, and quickly came to his hotel. Finally, Xiao Ge explained what happened and recovered 20,000 yuan in cash. The hotel removed Xiao Ge and fined him 5,000 yuan. Deduct the monthly bonus.

[Analysis] If Xiao Ge in this case could hand over the found cash to the lobby manager or return it to the guests, he would surely be praised by the guests and rewarded by the hotel, but Xiao Ge could not resist. I couldn't resist the temptation of 20,000 yuan, and ultimately made a serious mistake. The occurrence of this incident has sounded the alarm for us. In normal times, we should strengthen the education of employees on behavioral norms, and at the same time strengthen their legal concepts so that employees can clearly understand that a small thing that they thought they did nothing is illegal. hotbed, so as to strictly restrain themselves, and at the same time strengthen the supervision of managers to prevent such incidents from happening.

3. Restaurant Case

1. Cheating (three people went to the restaurant to eat, ordered good wine, good food, and good cigarettes, two of them left early, and the last one told the waiter , I took care of my bag, went to the bathroom, and then ran away. The waiter opened the bag and saw that it was full of waste newspapers)

2. Scamming money (exchanging money)

3. , cigarette fraud case (exchanging cigarettes)

4. Taking advantage of the crowded wedding banquet to steal

Restaurant theft case

On May 6, 2002, in a luxury hotel room In the restaurant, neon lights with the word "hi" were hung in the restaurant, and music symbolizing celebration was played. An old couple commemorating their golden wedding entertained relatives and friends in the restaurant. A reception desk was set up at the entrance of the restaurant with plates of longevity peaches. A 30-year-old woman was specially appointed to greet relatives and friends and remind guests to sign and take souvenirs. Because of their familiarity, many guests entrusted their bags to the lady, who placed them all on the chair behind them. The banquet was coming to an end, and the guests gathered around the elderly bridegroom and bride to take photos under the neon light with the word "hi". It was very lively. The lady at the reception desk looked anxiously at the guests vying to take photos. She also wanted to leave this unforgettable scene. At this time, a middle-aged woman came from the door and said to the lady: "Go take a photo! I will look after it for you." The lady at the signing table left her important post without any doubt and ran over happily to talk to the host. Take photos. Afterwards, the woman said that she thought the middle-aged woman was a waiter in the restaurant, and because the autograph booth was not far from the photo location, no safety issues were considered at that time. Just as she was leaving, two bags were missing from the caretakers. After the banquet, the owner of the leather bag discovered this situation when he came to pick it up. At first, the owner and the lady at the reception desk thought that the person who stole the bag was a restaurant employee. After repeatedly explaining that the hotel service staff must be wearing the required uniforms and wearing nameplates on their chests, the misunderstanding was eliminated. However, the lost bag could not be found. Back.

5. Food spoilage causes guests to have diarrhea

If a hotel entertains guests for free and suffers from food poisoning, who will compensate the victims for their losses?

Wang contracted a hotel. At the time of the opening, in order to build up the brand of the hotel, he invited relevant departments, friends, classmates, etc. to attend the opening ceremony, and then set up ten banquet tables. Unexpectedly, guests at one of the tables developed abdominal pain, vomiting and other symptoms after the meal. The hospital diagnosed him with Due to food poisoning, they spent more than 6,000 yuan in medical expenses after treatment.

Afterwards, some of the victims who were Wang's friends thought they were unlucky, and some asked Wang to compensate for the treatment costs. Wang thought that he was treating the guests for free and had spent nearly 10,000 yuan on this, and he was actually suffering from food poisoning. It was an accident, so he should not be held liable for compensation. So who should bear the responsibility for compensating medical expenses?

Commentary:

First of all, it depends on whether this kind of opening banquet is a business activity. Operators refer to legal persons, other economic organizations and individuals engaged in commodity operations or profit-making services. It can be seen from this that judging whether a behavior is a business depends on whether it is engaged in commodity business or profit-making services. Wang opened a hotel to engage in "profit-making services", and the banquet with relevant departments, relatives and friends was ultimately for promotion, which was of a business nature.

Secondly, look at whether giving free meals is a consumption behavior. Leaders of relevant departments and relatives and friends go to have a meal. In essence, they receive consumption and services. They are in the position of consumers. Judging from the guests Wang received at that time, they could only be consumers. From the perspective of the Consumer Rights Protection Law, the law does not limit that only those with obvious investment transactions can become consumers. The key is reflected in the operator and the recipient. cooperation. In this case, Wang sent an invitation to relevant leaders, relatives and friends, indicating that they had the same and unanimous expression of intention, and a de facto service contract was formed between them. The nature of the service contract , determines that the two parties can only be operators and consumers.

From the above analysis, free meals belong to business, and those who participate in the meal belong to consumption. Then Wang must bear the liability for damages