Traditional Culture Encyclopedia - Hotel franchise - Hotel unsubscribe policy
Hotel unsubscribe policy
(2) Most hotels booked online are non-cancellable or non-refundable. If you don't check in at this time, you will generally deduct the first night's room rate and refund the rest; If you want to unsubscribe, you can ask customer service to help you unsubscribe, but this kind of unsubscribe also depends on whether the platform is willing to help you, because you booked an irrevocable order in advance and the money has already arrived. It also depends on whether the hotel will cancel your reservation, because online platform reservations and cancellations are sent to the hotel through bills, depending on whether the hotel agrees or not.
(3) If the order does not support cancellation, you can ask customer service to cancel it.
Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Article 9 Consumers have the right to choose their own commodities or services.
Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.
Consumers have the right to compare, identify and choose their own goods or services.
Article 10 Consumers have the right to fair trade.
When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.
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