Compared with general customer information collection, what are the characteristics of hotel customer file management?

1, hotel customer file management is the most important part of hotel customer information sources. On this form, the personal information and special requirements of customers will be recorded. And the information of the guests who have stayed for many times will be more perfect, and the hotel customer file management can also provide more meticulous and thoughtful services for frequent visitors.

2. The general collection of customer information is just a simple collection of customer information, which is not accurate and there will be no more detailed service.