Job responsibilities of hotel front desk

1. The receptionist should keep a correct and graceful posture. When standing, put your hands back naturally, hold your right fist in your left hand, hold your head up and hold your chest, fold your legs naturally, don't walk around at will, look around and whisper in a low voice. If the above work is not done well, he should bear the economic responsibility of 10 yuan.

2. The receptionist must have good self-quality and cultural accomplishment, dress neatly, articulate, concise and clear language, use Mandarin, do not leave long hair, strange hair and beard, do not wear anything unrelated to work, do not eat food with peculiar smell, and always keep a smile on her face. If the above requirements are not fulfilled, she will bear economic responsibility 10 yuan.

3. The receptionist should always consult the guest's opinions and keep the guest's opinion book properly. Without the approval of the manager on duty, no one may tear up the contents of the opinion without authorization. If the above is not done well, bear the economic responsibility of 10 yuan.

4. The receptionist should be good at remembering the guests who often come to the store for consumption, actively know their names and telephone numbers, assist the front desk supervisor and the manager on duty to establish and improve the guest files, and promptly notify the manager on duty and the general manager to receive some distinguished and important guests.

5. The receptionist should be familiar with the company's service items, hardware environment and price policy, and should take the initiative to introduce the new customers to the store, so as to be enthusiastic and smooth.

6. The receptionist should be good at judging the consumption ability and demand of the guests from their vehicles, manners, clothes and facial expressions, so as to carry out targeted promotion.

7. When receiving guests who have doubts about consumption, the receptionist should cooperate with the cashier to patiently and carefully explain the consumption content to the guests through the consumption display system on the checkout counter to dispel the doubts of the guests.

8. The receptionist should keep abreast of all complaints made by the front desk guests, keep abreast of the situation, record and report in time, and there should be no concealment or false information.

9. Stick to your post, watch the door, and refuse to visit without the consent of the leader. Under special circumstances, if you are allowed to visit, you must ask the guests to put on shoes or slippers and be accompanied by the receptionist. The time should not be too long, generally not more than 10 minutes.

10. Foreigners are not allowed to enter the business area to find someone without special circumstances during non-working hours. If someone needs to be found, the receptionist will call the guests or find someone. In the lobby, it is forbidden for staff to receive visitors or chat, laugh and play, eat snacks, smoke and other bad behaviors. If the above situation is found, they will bear the economic responsibility of 10 yuan.

1 1. Responsible for supervising external construction and internal service personnel, and internal articles are never allowed to be taken out of the work area. The packages of out-of-service personnel should be inspected, and those who refuse to inspect will be fined 10 yuan; Internal employees are not allowed to bring food or dangerous goods into the company.

12. People entering the service area should take off their shoes and change them at the entrance, put them in the special shoe cabinet for internal employees, and at the same time, they must close the cupboard door and enter the service area barefoot. If the above work is not done well, they will bear the economic responsibility of 10 yuan.

13. The receptionist in the front desk should always pay attention to the sanitary condition of the front desk. If there are more than two cigarette butts in the ashtray and the spittoon is unclear, it must be replaced. There must be no obvious flies flying in the lobby. Don't expose the mineral water bucket outside the sofa in the front hall. Don't use plastic packaging for buckets on drinking fountains.

14. The reception staff in the front office should manage the facilities and equipment in the front office, such as air conditioning, disinfection cabinets, lamps, exhaust, etc. , should be based on the actual situation such as guest demand, passenger flow and reasonable switch.