Who will teach me manners,

1, wear work clothes to work, don't be too casual, work clothes can enhance our corporate image and personal temperament. Pay attention to the neatness of the collar and cuffs, and keep the whole fixture stiff. Pay attention to check whether the buttons are complete, loose, wireless and stained when wearing work clothes.

2. Shoes are a part of work clothes. Wear suits and leather shoes on formal occasions such as work, and be sure to keep your shoes clean and bright. Don't wear white socks or socks with holes in the upper. The color of male employees' socks should be coordinated with the color of shoes, and black is usually the most common. Female employees should wear stockings with similar skin color.

3, to wear a good work permit, wear work clothes to wear a work permit, no matter which specific department employees, should wear a work permit on the left chest.

4. Pay attention to the suit dress.

First, it should be matched and decent.

In formal occasions, it is generally required to wear a suit, and it is best to choose dark color, which gives people the impression of being steady and mature. Suit; The collar should be close to the shirt collar and lower than the shirt 1-2 cm. The suit should not be too long or too short. Generally, it is advisable to just cover your hips, and don't show your hips. The sleeves of a suit should not be too fat. General cuff to wrist 1 cm. It is advisable to wear a corset to maintain a refreshing and chic style. According to traditional customs, when assembling a suit skirt, women need to make the suit shorter to fully reflect the curvy beauty of women's waist and buttocks; If it goes with pants, you can make the coat longer. Western skirts or trousers, no matter what form, should generally be the same fabric. When wearing a suit or skirt, it is not advisable to wear floral socks, and the mouth of the socks should not leak outside the pants or skirt.

Suit etiquette (5 pieces)

B. wear a shirt.

The shirt collar should be crisp and clean. White shirts are generally more suitable, and white shirts look steady. The collar of a shirt must be1-2cm higher than the back collar of a suit. The hem of the shirt is clamped in the pants, and the cuff of the shirt is slightly longer than the cuff of the suit 1-2 cm, so the cuff button should be buckled. The underwear inside the shirt should be thin, and the collar and cuffs should not be exposed.

C, pay attention to the button button.

Generally, you should button your suit when you stand and unbutton it when you sit down. If the suit has two buttons, just button the top button (if there are three buttons, just button the middle button). When you wear a double-breasted suit, you should button all the buttons.

D, pay attention to the overall coordination

No matter what the occasion, you should not wear bell bottoms or wool socks in your suit. You must wear leather shoes when you wear a suit, but you can't wear cloth shoes, travel shoes, sandals or sports shoes. It is wise to wear dark socks. In principle, things should not be put in the pocket outside the coat. Wallets, business card boxes, etc. are best kept in pockets inside your coat. A handkerchief with a harmonious color can be inserted in the left breast pocket outside the coat. Badges should not be used indiscriminately, but should be decorated less.

E. Pay attention to the choice and wearing of ties.

Tie is an important decoration of a suit, and the collocation of a suit with shirts and ties is very particular. The color matching rules of ties and shirts are: black suit+silver gray, blue or black-red striped tie+light color or white shirt gray suit+brick red, green and yellow tie+white shirt+preferably ivory suit+preferably red tie+gray shirt dark green suit+silver gray, light yellow and red-and-white tie+silver gray or white shirt dark blue suit+blue deep rose. If you want to use a tie clip, his correct position is the fourth button from top to bottom of a 6-button shirt. The tie clip should not be too high, especially not intentionally exposed to other people's vision.

5. Note: You must wear a tie when wearing a suit. Cuffs and trouser legs should not be rolled up, and the hem of the shirt should be tucked into the trousers. Wear leather shoes and dark socks when wearing a suit. Both men's and women's clothes should adhere to the principle of "underwear is not exposed". Take off your hat, coat and windbreaker when you enter the interior. Don't wear black glasses indoors, and don't wear black glasses on ceremonial occasions such as grand ceremonies or receptions outdoors; When shaking hands and talking with others, you usually need to take off your glasses and put them on when you leave.

Lady dress etiquette

Women's professional clothes are mainly dresses, so dress etiquette starts with dresses.

(1) fabric selection

Women's dress etiquette (7 sheets) fabric selection pays attention to two words: high quality and pure natural. Jackets, skirts and vests must be made of the same fabric. Use fabrics that are wrinkle-free, lint-free and pilling-free, and the fabrics are balanced, smooth, soft, rich, drape and feel good.

(2) Color

Should give priority to with cool color, so as to reflect the elegance, dignity and stability of the wearer. It is also necessary to keep a certain distance from all kinds of "popular colors" that are popular for a while to show its tradition and prudence. Don't have more than two colors in a dress, or it will look messy.

(3) Size

The change of the overall shape of the dress is mainly manifested in its length and width.

At one time, the dress of business ladies was required that the top should not be too long and the hem should not be too short. Usually, the jacket in the skirt can reach the waist at the shortest, and the skirt can reach the middle of the calf at the longest. The skirt hem just reaches the fullness of the wearer's calf, which is the most standard and ideal skirt length.

In terms of width, the top in the skirt is divided into tight and loose. It is generally believed that tight tops are more traditional and loose tops are more fashionable and single-minded.

The sleeve length of the coat should just cover the wearer's wrist. No coat or skirt should be too fat or wrapped.

(4) Dress appropriately

When a professional woman wears a formal dress, all the buttons on her coat must be buttoned. Don't untie it partially or completely, and don't take off your coat in front of others. The collar of the coat should be turned over completely, and the cover with the bag should be pulled out to cover the pocket. Don't put a coat on your body, and don't put it on your body.

The skirt should be upright and aligned up and down. The hem of the shirt is between the petticoat waist and the skirt waist, and it must not be stuffed into the petticoat waist.

Need to consider age, body shape, temperament, occupation and other characteristics. Older or fatter women can wear general styles with slightly darker colors; People with darker skin color are not suitable to wear blue, green or black.

It is generally believed in the world that socks are part of underwear, so they must not be exposed. In order to avoid this embarrassment, ladies either wear thigh-long stockings or simply don't wear socks, but they just can't wear stockings that are half-length and not short.

(5) Decoration

It is not advisable to add too much embellishment to the dress. Generally speaking, dresses decorated with stickers, embroidery, lace, gold thread, colored stripes, chains, sequins, pearls and leather are not suitable for working girl.

When wearing a dress, you can neither wear makeup nor make up.

You are not allowed to wear jewelry related to your personal identity, nor are you allowed to wear earrings, bracelets, anklets and other jewelry that may be too ostentatious.

(6) collocation

Shirts should be light and soft, and the color should be coordinated with the coat. The outline of underwear had better not be exposed from the outside.

The petticoat should be white or flesh-colored, and there should be no patterns. The skirt waist should not be higher than the skirt waist and exposed.

The shoes worn by business ladies with dresses should be leather shoes, and brown or black oxhide shoes should be top grade.

You can't wear socks casually. Wear socks that can be nylon stockings or wool socks. Never wear fitness pants, cropped pants and other pants as socks.

2. Business attire

Wearing professional clothes is not only a respect for the clients, but also gives the wearers a sense of professional pride and responsibility, which is a concrete manifestation of dedication and happiness in clothing. The requirements for wearing professional clothes are neat, clean, crisp and generous.

Clean and tidy. Clothing must fit, sleeves should be wrist-length, pants should be foot-length, and skirts should be knee-length, especially underwear. It is advisable to insert one finger into the collar of the shirt and five fingers into the waist of the trouser skirt. No sleeves, no pants, no buttons, no buttons; Necks of ties, bow ties, streamers and shirts should be compact and not crooked; If you have a work number plate or identification plate, you should wear it directly above your left chest, and some posts also need to wear hats and gloves.

Clean. Clothes and trousers are free of dirt, oil stains and peculiar smell, especially neckline and cuffs.

Stiff. Clothes and trousers are not wrinkled, they should be ironed before wearing and hung up after wearing, so that the coat is flat and the trousers are straight.

Generous. Simple and generous style, natural and smooth lines, convenient for later reception service.

Dressing skills

Dress should be in harmony with the environment: people must have different clothes in different environments and different occasions, and pay attention to the coordination between the clothes they wear and the surrounding environment. For example, if you work in an office, you need to wear formal professional clothes or work clothes. For more festive occasions, such as weddings and anniversaries, you can wear fashionable, chic, bright and lively clothes.

Personal identity should be considered in dressing: everyone plays different roles and identities, so there are different social behavior norms, and dressing naturally has its own norms. When doing sales at the counter, you should not dress up too much to avoid being suspected of stealing the limelight of customers; When you are a senior leader of an enterprise and appear in the workplace, then of course you can't dress up as you like.

Dress should be coordinated with your own "conditions": you should know your own shortcomings and advantages, and use clothes to achieve the purpose of fostering strengths and avoiding weaknesses. The so-called "fostering strengths and avoiding weaknesses" focuses on "avoiding weaknesses". For example, short stature is suitable for wearing clothes with simple and bright shapes and small flower patterns; Fair skin, suitable for wearing all kinds of clothes; Don't wear dark clothes if your skin is dark or red.

Dress should be coordinated with time: clothes that only pay attention to the environment, occasions, social roles and their own conditions, regardless of seasonal changes, are also bad. Dress appropriately and pay attention to seasonality in color selection.

Decorative etiquette

Ornaments refer to other items that are matched with clothes to decorate clothes, mainly including ties, scarves, scarves, brooches, jewelry, bags, gloves, shoes and socks, etc. Ornaments play the role of making the finishing point and coordinating the whole in clothing.

Brooch is suitable for women to wear all year round. Wearing brooches should vary with seasons and clothing, and brooches should be worn in a parallel position between the first button and the second button.

Jewelry mainly refers to earrings, necklaces, rings, bracelets, bracelets and so on. Wearing jewelry should be coordinated with the face and clothing. It is not easy to wear multiple pieces of jewelry at the same time, such as rings. It is best to wear only one piece in one hand, and bracelets and bracelets cannot be worn more than two pieces in one hand. It is indecent and vulgar to wear too much, especially in work and important social occasions, it is always inappropriate to wear too much gold and silver, which does not conform to the etiquette norms.

Clever use of scarves, especially those worn by women, will receive very good decorative effects. Men must not have too many accessories, too many will lose some masculinity and chic beauty.

On some special occasions, it is enough to tie a tie, a tie clip and a decorative handkerchief on the chest pocket of a suit jacket. The role of shoes and socks in the overall dress can not be ignored. Poor matching will give people a top-heavy feeling, and shoes, shoes and sports shoes can be worn casually. And you must wear leather shoes for suits and formal dresses.

The colors of men's leather shoes are black, dark brown or dark brown. White leather shoes are only suitable for some occasions, unless you wear a light suit. Black leather shoes are suitable for all kinds of clothes and occasions. In formal social occasions, men's socks should be dark and monochrome, black, blue and gray. Women's leather shoes should be black, white, brown or the same color as clothes.

In social occasions, it is best for women to wear skirts with flesh-colored socks, and dark or colored socks are not suitable. There should be no gap between the mouth of the stockings and the hem of the skirt, and no part of the legs can be exposed, which is very unsightly and does not conform to the dress etiquette standard. Silk stockings with holes should not be exposed. It's always embarrassing to wear high socks with obvious signs in public, but you can wear them without socks.

Second, grooming etiquette.

Cleanliness is the key to beautiful appearance and the basic requirement of etiquette. No matter how beautiful clothes and luxurious clothes are, if the whole body is covered with dirt and smell, it will inevitably destroy a person's aesthetic feeling. Therefore, everyone should develop good hygiene habits, wash their faces and feet after going to bed and getting up, brush their teeth in the morning and evening and after meals, wash their hair and bathe frequently, pay attention to neatness and change clothes frequently. Don't "clean personal hygiene" in front of people. For example, picking teeth, picking nostrils, digging ear wax, manicure, rubbing dirt and so on. These behaviors should be avoided by others, otherwise, it is not only unsightly, but also disrespectful to others. When talking with people, keep a certain distance, don't speak too loudly, and don't splash on the population.

Par capacity

Men should pay attention to keep their faces moist and clean, clean their faces every day, wash their hair and shave, and trim the hair in their nostrils in time.

Pay attention to cleaning the inside and outside of the nose, at least don't let people see the "black and liquid" nostrils. If you have a runny nose, wipe it with a handkerchief or paper towel in time. Don't blow your nose, pick your nose, play with it or smear it with your hands in public, and don't try to suck it back naked. This is unhealthy and disgusting. Be sure to clean it in a deserted place, with handkerchiefs or paper towels as an aid to avoid too much noise. Used paper towels should be consciously put into the trash can. Usually, we should also pay attention to trimming the nose hair frequently, don't let it "show" outside, and don't pull it out in public.

The secretions in the corners of the eyes should be cleaned up in time and pay attention at any time. If you have infectious diseases such as pinkeye, you should avoid going out. You can wear glasses if you have poor eyesight. Glasses should be scrubbed at any time, and no dust can be left on them.

Make up/make up/make up/make up/make up/configure/make up/make up (a bed)

It is necessary to adapt to the times and adapt to local conditions. Make-up to achieve "thick makeup is always appropriate", we must pay attention to different times and occasions. Civil servants should wear elegant work makeup and a little make-up to make them fresh and natural. Especially during the day, you can't wear heavy makeup. Too thick foundation and too bright lipstick are not in line with work etiquette, which will also lead to misunderstanding that too much attention is paid to makeup and not to work. When public servants attend social occasions such as dinners and parties in the evening, they can appropriately use evening dresses and wear fashionable clothes with strong artistry, outstanding colors and styles. But it should not be too out of line, and it is better to be generous and elegant. Some young women didn't give it.

Make-up looks simple and natural. But in formal occasions, it is best to put on some light makeup, especially to participate in some foreign affairs activities, because in foreign countries, it is considered rude and impolite not to wear makeup in formal occasions.

You can't make up or touch up your makeup in public. You can't put on makeup or touch up makeup in public. Professional women should not make up or touch up their makeup during working hours or in some public places. For some women, it is common to touch their eyebrows and draw their lips in front of the mirror whenever they are free from work. This is a rude behavior, which neither respects oneself nor hinders others. Make-up before going to work or attending activities. Make-up should be carried out in the bathroom or dressing room during the period, and live performances in public places are not allowed.

Third, etiquette and etiquette.

smile

It is an international etiquette, which can fully reflect a person's enthusiasm, cultivation and charm. A really sweet but unprofessional smile is heartfelt and natural. True and kind. Keep smiling face to face with each other, be brave to face each other and accept each other's eyes. Smiling should run through the whole process of etiquette.

Muguang

When talking to people, look at them most of the time. The right eyes are born. You shouldn't look around or stare at each other. When you say goodbye or shake hands, look the other person in the eye.

Smile etiquette

standing position

Hold your head high, hold your chin, tuck in your abdomen, lift your hips, and naturally hang your shoulders. Man: feet apart, slightly narrower than shoulders, hands crossed, placed in front of abdomen or behind body. Lady: Stand in a V-shape or T-shape with your feet together, and put your hands in front of your abdomen.

sitting position

Sit down gently, occupying two-thirds of the chair, and lean back gently. Knees naturally close together (male can be slightly divided), head straight, chest out, shoulders clamped, waist upright. If you sit up for a long time, you can cross your legs and pay attention to recycling your legs.

Walking posture

Lady, hold your head up, chest up and abdomen in, swing your hands naturally, walk lightly, and feel like you are pulling up. Man, steady pace, natural swing arm, full of confidence.

sign

It is a necessary auxiliary means of conversation, and the amplitude and frequency should not be too large. When gesturing to a person or direction, use your palm, not your fingers. When beckoning someone to come over, use your palm, palm down, never palm up.

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Professional etiquette training

Business etiquette training

Bowing etiquette

The body bends down at an angle of 30 degrees, there is a line behind the head and neck, and the eyes fall in front of the body 1 m. Used to greet guests, introduce themselves or exchange business cards.

open the door

If you drive outside, knock on the door first, hold the door handle and invite the guests in first. If you open inward, enter the house by yourself, side the door and invite the guests in.

Electric ladder

There is someone in the elevator. Press and hold the "On" button to let the guests get on first and then get off. When no one is around, press the "On" button first and invite the guests in. When getting off, please let the guests get off first.

walk up and down stairs

When going up the stairs, the guest is in front and the host is behind. When going down the stairs, the guest is in the back and the host is in the front.

Fengcha

In time, the boiling water should be about 70 degrees and 7 minutes full.

shake?hands;?handshake?(n.)

Five arrivals-physical arrival, laughter arrival, hand arrival, eye contact, greeting arrival; Shake hands for 3-5 seconds with moderate intensity. Follow the order of VIP priority, elder priority, host priority and lady priority.

Introduce etiquette

When introducing others, palm up, back down, four fingers straight and close together, thumb open, wrist and forearm in a straight line, axis joint as the axis, whole arm slightly bent, palm up to shoulder height, pointing to the introduced party, smiling, looking at the introduced party and taking care of the guests. When introducing yourself, put your five fingers of your right hand together and straighten, and press your palm against your left chest. Look at each other or everyone when introducing, and have a kind and calm expression. Be careful not to point your thumb at yourself or point your index finger at others.

Business card etiquette

Put two thumbs on the two corners of the business card, hold the business card in the palm of your hands, face the word, lean slightly toward each other, and simply say "take care".

Peer etiquette

Two people walk together, the right is honor, three people walk together, and four people can't walk together.

Business card etiquette

Leave a gap

A proper sense of distance can create a more inclusive and harmonious atmosphere, and factors such as nationality, region, culture, identity and relationship will be different. Generally speaking, 1, 2m- 1, 6m is the social distance; 0,5m-1,2m is the personal distance; Less than 0.5 meters is the intimate distance; 3, more than 6 meters is the public distance.

Applause etiquette

Applause means welcome, approval, congratulations, thanks and encouragement. Clap the palm of your left hand with the palm of your right hand when clapping. You shouldn't pat your left palm with your fingertips.

Send away the guests

Open the door for the guests voluntarily.

Meeting etiquette training

Spokesman etiquette

There are two kinds of speeches at the meeting: formal speech and free speech. The former is usually a leader's report, while the latter is usually a discussion speech. Formal speakers should dress neatly and walk on the rostrum with natural gait and strength, reflecting a self-confident demeanor and temperament. Speak clearly, pay attention to logic and be concise. If you are speaking in writing, you should always look up at the meeting place, not down at the manuscript. Nobody's watching. After the speech, you should thank the audience for listening.

It is more casual to speak freely. It should be noted that you should pay attention to the order and order when you speak, and you should not compete to speak; The speech should be brief and the views should be clear; If you have differences with others, you should convince others by reasoning, be calm, follow the instructions of the host, and don't just care about yourself.

meeting etiquette

If a participant asks a question to the speaker, he should answer it politely. For questions that cannot be answered, he should explain the reasons tactfully and politely, and listen carefully to the critics and opinions of the questioner. Even if critics are wrong, they should not be rude.

Etiquette of participants

Participants should dress neatly, be generous in appearance, enter the venue on time, enter and leave in an orderly manner, be seated according to the meeting arrangement, and listen carefully during the meeting, without whispering or whispering in private. At the end of the speech, the speaker should applaud and leave the meeting quietly without affecting others.

Master etiquette

The host of various meetings is usually a person with a certain position, and his etiquette performance has an important influence on the success of the meeting. 1. The host should be neatly dressed, generous and solemn, full of energy, and not sloppy.

2. Walking on the rostrum should be steady and powerful. The speed of walking depends on the nature of the meeting, and the frequency of fast and enthusiastic meetings should be slow.

3. After sitting down, if you are standing and presiding, put your legs together and keep your back straight. When holding a manuscript, the right hand holds the bottom middle of the manuscript, and the left hand and five fingers are close together, naturally drooping. When holding the manuscript in both hands, you should be chest-high. When sitting in a chair, you should stand up straight and stretch your arms forward. Put your hand gently on the edge of the table. Don't scratch your head, rub your eyes or block your legs during the hosting.

4. The host should be articulate, quick-thinking and concise.

The host should adjust the atmosphere of the meeting according to the nature of the meeting, which can be solemn, humorous, calm or lively.

6. The host won't even say hello to acquaintances, let alone chat. He can nod and smile before the meeting.

Telephone etiquette training

Before answering the phone

(1) Prepare pen and paper: If you don't prepare pen and paper, then when the other party needs to leave a message, you have to keep the other party waiting and the guests waiting. This is very impolite. So, before answering the phone. Get a pen and paper ready.

(2) Stop all unnecessary actions: Don't let the other party feel that you are dealing with things that have nothing to do with the phone. The other person will think that you are distracted, which is also impolite.

⑶ Use the correct posture: If your posture is incorrect, the mobile phone will slip from your hand or accidentally fall to the ground, making a harsh sound, which will also make the other party feel dissatisfied.

Answer the phone quickly with a smile: let the other person feel your enthusiasm on the phone.

answer a call

⑴ Answer the phone within three times: This is a hard requirement for a star hotel to answer the phone. In addition, pay attention to answering the phone:

(1), pay attention to the tone of answering the phone, let the other party feel that you are willing to help him, and you can hear you smiling in your voice;

② Pay attention to the speed of intonation;

Telephone etiquette

Pay attention to the wording of answering the phone, and never use any rude language to make the other party feel unwelcome.

(4) Pay attention to the environment in which both parties answer the phone;

(5), pay attention to when the telephone line fails, be sure to confirm the reason to the other party;

6. Pay attention to the attitudes of both parties on the phone.

⑦ When you hear each other's conversation for a long time, you should also reflect it, for example, using "Yes, you can" to indicate that you are listening.

(2) Say hello and introduce yourself to the department;

(3) If you want to know who the other person is, don't ask "Who are you" abruptly. You can say "Who are you" or ask politely, "Excuse me, may I know your address?" ;

(4) When you have to put the phone on hold or keep the guests waiting; You should explain and apologize. Pay attention to each other every 20 seconds and ask them if they want to wait.

5. Transfer calls quickly: Every employee must learn to solve telephone problems by himself. If he can't solve it by himself, transfer to the correct extension and let the other party know who the call is transferred to.

[6], the other party needs help, we should try our best: as hotel employees, we should try our best to help the guests. For each phone call, we can do the following: ①, greet ②, apologize ③, leave a message ④, inform ⑤, immediately help ⑤, transfer the phone ⑤, directly answer (solve the problem) ⑧, and call back.

(7) Thank the other party for calling and end the call politely: At the end of the call, thank the other party with a positive attitude and the other party's name.

Being a man, always call each other by their first names, which shows respect for each other.

Hotel etiquette training

Training background

The competition in China's catering industry, especially in the hotel industry, is fierce. In the face of more and more hotels springing up like mushrooms after rain, senior decision makers in the hotel industry are paying more and more attention to the future challenges and development trends. Generally speaking, the competition in the hotel industry is ultimately the competition of customer service.

Hotel is a typical service industry. Hotel etiquette training is very necessary for hotel employees and new employees who are about to take up service posts. Its purpose is to make guests feel at home, so as to better establish the image of individuals and hotels.

Training purpose

Training makes employees' image, personal behavior and customer service skills meet the requirements of standardization, thus conforming to the overall image and standards of the hotel and making hotel employees understand the importance of service etiquette.

Effectively improve service awareness, improve service mentality, make use of good customer service relationship to make guests feel at home, properly meet guests' needs and handle complaints, build team spirit and enhance pride. Meet the expectations of guests, establish a better image for the hotel, and create good social and economic benefits.

Training object

Employees in hotel service industry

Training income

Master hotel management practice;

Fully understand the requirements and difficulties of hotel room management;

Improve the comprehensive quality and service skills of hotel service providers;

Enhance the professional image of service providers;

Correctly understanding the connotation of service and taking the initiative to assume the responsibility of service reflect the professionalism of service.

Bank etiquette training

Gfd, the staff of the bank business hall, and his reception etiquette.

Etiquette accomplishment of bank employees (interactive training course)

Gfd and mental outlook of banking industry

Requirements of bank service attitude expression specification

Telephone etiquette of bank customer service

Details of bank reception etiquette

Language Expression and Putonghua Training —— Rigidity and Rigidity of Working Language

Handling complaints-properly handling can promote relationships.

Team communication and cooperation in team building

Comprehensive quality requirements of bank customer service personnel

High-quality service of bank work

Etiquette management of customer service in bank manager's business outlets [1]

Medical etiquette training

Etiquette training puts forward a systematic code of conduct and etiquette cultivation for medical staff from the aspects of image etiquette, professional ethics etiquette and work etiquette. Learning and implementing these professional etiquette norms is of great significance to improve the overall quality, service quality and social and economic benefits of medical staff. [2]

Other industries

Property etiquette training [3], sales etiquette training, front desk etiquette training, housekeeping etiquette training, foreign enterprise etiquette training, civil servant etiquette training, public transportation etiquette training, etc. ...