What is the position of the front desk receptionist in the hotel?

Reception at the front desk is the face of the hotel, which is particularly important to the hotel's image and customer satisfaction.

(1) Reception at the front desk is the face of the hotel. When a guest enters a hotel, the first person to contact is the front desk. The image of the front desk represents the image of the hotel, and the quality of the front desk determines the grade of the hotel.

(2) Reception at the front desk will directly affect customer satisfaction. The customer's first impression is the most important. If the front desk leaves a good first impression on customers, customers will look at the hotel with colored glasses of "first-class hotel", which is easy to improve customer satisfaction. On the contrary, a bad front desk is like the first domino knocked over, which will make customers picky and dissatisfied everywhere.