What are the responsibilities of the regulatory authorities?

Responsibilities of the administrative supervision department

(1) The manager of the administrative supervision department works under the leadership of the general manager of the hotel, and his responsibility is to conduct a comprehensive quality supervision and inspection of the people, finances and materials of the hotel.

(2) Supervise and inspect the gfd, words and deeds, labor discipline, service quality, environmental sanitation, attendance assessment, rules and regulations, work implementation, department management, etc. of all hotel employees according to the rules and regulations such as the reward and punishment system, quality inspection rules, employee code and post responsibilities, and have the right to issue a notice of rewards and punishments on the spot;

1. Supervise the use and management of facilities and equipment in various departments, and supervise the safety and fire control work.

2. Make a written report on the work inspection of all employees and managers every month and submit it to the general manager.

3. Make a written report on the implementation of work tasks and environmental sanitation of each department every week and submit it to the General Manager.

4. All departments must be strict and fair in the management and rewards and punishments of employees, and shall not deceive their superiors and delude their subordinates. It is forbidden to resort to deceit or take revenge. After investigation, the supervision department finds the above-mentioned actors, and if they report to the general manager, they should be punished twice.

5. Accept the supervision and leadership of the general manager and complete other temporary tasks assigned by superiors.

6. Check the business premises and public areas irregularly, and communicate with all departments in time when problems are found, so as to facilitate rectification.

7. Supervise and inspect the annual and monthly work objectives, work plans and budgets of the department and report them.

8. Supervise and inspect the implementation and assessment of employee training, conduct irregular sampling assessment on employees, and incorporate the results into departmental assessment.

9. Supervise and inspect the implementation of superior instructions and resolutions of senior management meetings by all departments.

10. Check, supervise and inspect the office order and work of all departments of the company.

1 1. Grasp the overall work of the company and major meetings and activities, summarize and analyze the inspection results, and provide work briefing for the general manager on a regular basis.

12. Supervise senior management meetings, inter-system meetings and other major meetings and activities.

13. Collect and sort out the feedback information and rationalization suggestions inside and outside the enterprise.

14. Be responsible for business inspection, improvement and research and development, and report to the general manager in time.

15. Make horizontal contact with relevant departments according to procedures, take the initiative to accept the supervision and inspection of superiors and relevant departments, and put forward the requirements for defining disputes between departments in time.

16. Work out the job descriptions of direct reports, listen to reports regularly and evaluate their work.

17. Guide, supervise and inspect the work of subordinates, master the work situation and relevant data, fill in the fault list or reward list as appropriate, and handle it according to the procedure.

18. Timely and accurately convey the instructions of superiors and carry them out.

19. Review the relevant operation documents submitted by subordinates and decide the handling method according to their nature and content.

20. Make a ruling on the disputes in subordinates' work in a timely manner.

2 1. Carry out internal democratic management activities, mobilize and give full play to the enthusiasm, initiative and creativity of employees, and put forward reasonable suggestions to superiors or relevant departments.

22. Complete other tasks assigned by the general manager.

(3), responsible for the training plan, supervise the implementation of the training work of each department.

Second, the scope of work of the administrative supervision department

1. Be responsible for the comprehensive inspection and control of internal management and service quality, record the inspection, and synthesize the assessment data of service quality and work quality of each department.

2. Listen to and collect customer feedback on service quality, investigate, analyze and check the handling of customer complaints and reasons, and prepare reports regularly.

3. Be responsible for the main supervision of the hotel, make a summary report and follow up the implementation.