Hotel manager question and answer test

1, pre-shift meeting, pre-shift requirements, pre-shift inspection, and work arrangements before the opening of the market are related to the healthy and normal operation of all aspects of the entire hotel operation, of course;

2, the task to people, each department step by step; Strengthen departmental in-class patrol, find and solve problems in time, establish post responsibility system, establish special assessment system, finally score through assessment, reward or punish according to hotel reward and punishment system, and communicate with employees regularly to listen to opinions; So as to effectively improve that work quality of the department.

3. Usually give examples to ask for saving; On-site inspection should be strengthened, and internal ministries should form a supervision system. Acts that affect income increase, saving energy and reducing consumption should be reminded and urged in time, and be divided through punishment measures to effectively control waste.

4. Arrive at the hotel 30 minutes in advance or 1 hour every day according to the work arrangement, prepare the work arrangement of the day and deal with the problems left over from the previous day; According to the business situation of the day, if the business is good, it will be postponed until the end of the business, and the work log and tomorrow's work plan will be made well; Check whether the facilities, equipment and water and electricity of this department are normally closed. Good management always arrives early and returns late.

5. Qualified managers should base themselves on their own duties, set an example, and decisively deal with the problems within their responsibilities. Neglect or prevarication is strictly prohibited.

6. The first thing in hotel sales is not the product, but the service. Service sales are first of all manners and manners. Always remember the polite expressions of the hotel and put them into practice.

7. A good enterprise does not rely on a person or a department, but on the unity, active cooperation and mutual coordination of all employees at all levels and at the same level to complete a perfect service process, and every link cannot be neglected. Good employees will always remember the development goals and service slogans of the enterprise, so team spirit is very important. As a member of the company, I will actively cooperate with every link that needs my work. For example, when the front desk is busy, I will take the initiative to lead the customer to the place he wants to go, and I will take the initiative to listen to the customer's needs when I don't receive the customer's telephone service staff. ...

The above answers are for reference only, and I think they can be adopted!